Mamie Bourgeoise Reviews 1,113

TrustScore 4.5 out of 5

4.5

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Company details

  1. Online Marketplace
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Un style tendance et toujours élégant, des vêtements, robes et accessoires pour femmes à prix minis, Nouveautés toute l'année !


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Fraudulent, lying company. Avoid at all costs.

Fraudulent company who refuses to issue refunds when packages go missing and have not been received by buyer.

Company could not assure me I would ever get my items. I was told it was my job to chase delivery agents and enquire to where my parcel is. Customers DO NOT chase delivery agents, this is the sellers responsibility.

My emails to customer service are now being ignored.

I am now having to go through my bank to get my refund, as this is fraud.

Do not waste your time with this awful company.
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I see that the company has now responded back to this review. I can assure all future customers what they have written is 100% FALSE and LIES.

I was NEVER offered any sort of consolidation for my missing items. I asked 4 times for my order to re sent and was ignored!

Not once was I rude to you, I have worked within customer service for over 7 years, I was understanding!

And completely false, my bank has confirmed with me that this was a fraudulent transaction and I am due to get my refund in the next few working days.

Is lying really the best method to take when your company have made mistakes? How about an apology to a customer? Disgusting!

20 July 2022
Unprompted review
Mamie Bourgeoise logo

Reply from Mamie Bourgeoise

Bonjour Megan :)
Comme expliqué à plusieurs reprises lors de nos échanges, votre colis a subis un retard de livraison, qui n'est malheureusement pas de notre fait.
Pour ne pas vous faire patienter trop longtemps nous vous avons gentiment proposé de vous renvoyer votre commande mais vous avez été impolie et n'avez pas donné suite à cette proposition...
Sachez néanmoins qu'une demande de recherche a été envoyée au service de transport qui devrait rapidement revenir vers vous.
Il ne s'agit donc en aucun cas d'une fraude mais d'un simple problème dans la livraison de votre colis donc votre banque ne procèdera pas au remboursement de votre commande.
Nous restons néanmoins disponibles et à votre disposition via notre sav.
Bonne conitinuation

Rated 5 out of 5 stars

Article conforme

Article conforme ! Merci

14 February 2022
Mamie Bourgeoise logo

Reply from Mamie Bourgeoise

Merci Ikram pour votre message c’est très gentil :)
À bientôt !

Rated 5 out of 5 stars

Good costumer service

I had a very good experience with their costumer service. They respond very kindly and do everything to help. I'm very happy!

27 June 2021
Unprompted review
Mamie Bourgeoise logo

Reply from Mamie Bourgeoise

Thank you so much :)

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