MamaOwl Reviews 

I purchased a limited edition plush. The communication pre-order was excellent; the purchase easy and the delivery fast. Smooth transaction, serious e-commerce. I highly recommend it to everybody.

I had a great experience ordering from Mama Owl and will order again. Everything I ordered arrived quickly and was packaged well and in perfect condition upon arrival. There was even a little package of gummies inside that my boys enjoyed. The Siskin items I ordered are amazing quality, true to size, and I could never find anything like them here in the States. I love being able to find clothing for my boys that is beautifully made, age appropriate, and doesn’t have athletic equipment or dinosaurs on it.

Ordered a gift for my wife.
Order confirmed but a day later an email apology about system error and being out of stock. Seems other complaints have the same issue.
Told refund made but a week later still not received.
Not responding to my emails.

This is my 2nd order with this company. The products are very good. After my 1st order, one of the vests I ordered for my son had a ripped button after only one or two wears. After contacting customer service, a voucher was issued to me.
Both times the delivery was fast via royal mail. The orders included little goodies too, which gives the company a more "human" feel.

I have already ordered a lot here very often and mostly with a very high value of around €500-700. Unfortunately, I had holes in the wool item twice and defects in the fabric several times. Without exception, I always tried to find a solution that satisfied everyone after a friendly letter from the team. Last time, however, I was excluded from purchasing in the future and I find that incredibly disrespectful and unfriendly.In addition, more than half of the orders always have to be canceled because items, even though they are shown as available, are subsequently not available. Overall, the entire ordering process is complicated and lengthy, including exchanging emails. In case of a complaint is slow.

I have known MamaOwl since 2019 and have bought lots for myself, my mom, sister, brother, dad, grandmothers and nephews, and every single product from clothes to toys have been greatly appreciated and cherished. There’s nothing quite like MamaOwl x

Mamaowl is such a wholesome little shop, my experience with buying from them has always been wonderful. Everything from ordering to receiving the package is so easy and pleasant.

I buy all my little babe’s clothes on here and every time quality is 10/10! My absolute go to! I LOVE mamaowl and so thankful for the shop!

I’ve shopped with MamaOwl for the past five years, we’ve had items last through two kids and loaned to friends for their kids in between. The Siskin brand stuff is all super cosy. Can you start doing adult sizes now please!!?

I’m not sure what others here have done to contact customer services, but on the occasion when I did need to exchange an item for a different size, it was dealt with promptly without issue.

I have been shopping with Mama Owl for over five years now and have never thought to leave a review, but I am because they sell such beautiful, ethical clothes which I have passed down through my four children. The wool jumpers in particular are a staple of their wardobe and have lasted through all sorts or play and adventures. I love te fact that when I shop I know I am buying things that are thoughtfully made, environmentally safe and/or sustainable.
As to communication, Mama Owl have always been very quick to reply, eager to help and friendly.
Not sure if some of the reviews on here are one begrudging, angry person, because everyone I know who buys from this shop are impressed with the quality and the service.

I order at Mamaowl since quite some years now. I love their webshop and product selection. Contact with customer service is also great. Their own brand Siskin offers beautiful products which never dissapoint.

I have been buying from Mama Owl for 10 years - it’s honestly one of my favourite children’s stores, I love the brand’s selection and own brand items are such good quality. Always super fast dispatch and sustainably wrapped.

Very disappointed with this company. Sent me a faulty item and tried telling me it was my fault and I washed it wrongly. How can I wash it wrongly when I just received the item and immediately contacted them. Has to go through my bank just to get a refund. They pick and choose who's order they will prioritise. If you have a good instagram presence and your photos align with their gram, then you'll receive VIP treatment otherwise you'll just be treated like a nuisance if you bring up an issue even for a refund. Their social
media team as well as customer service are both appalling and selective of who to pamper and who to look down which made me think it's an organisational trait.Be wary of good reviews as they are just begging on their socials for good reviews. I never write reviews but people needs to know of this company

I have been shopping with Mama Owl for 6 years or so, and order regularly. I’m always completely delighted with all of my
Purchases .. and the high standard of goods | clothes available.
On the one occasion that an item arrived broken, a replacement was soon sent out.
My only complaint would be that when popular brands such as Apolina are launched.. more items are needed to please more customers.

One of my absolute favorite stores. I love the quality of the wool clothing and have never been disappointed. The basics from Siskin have been with us for several years and there are always beautiful and unusual garments. Shipping always goes smoothly. I can thoroughly recommend the store and am already looking forward to my next order. Thank you very much!

Love every order, all articles are excellent quality and just beautiful. Most beautiful colours and materials are selected by Mamaowl. Ordering is easy and no extra fees for shipping to EU. Also packages arive very quickly after ordering (2 to 3 days). Love Mamaowl 💛

Excellent experience, gorgeous and eco friendly packaging and easy returns. I’m a regular customer and have been bying from them for years for my 3 children. I particularly love the siskin fleece for babies and the felted slippers are so lovely.

I am shopping with Mama Owl for more than 5years now and it’s my absolute favourite online shop for high quality clothes. Both my kids are mainly dressed in Mama Owl clothes and in particular we love the wool collections. Found lots of my favourite German brands here but also discovered some amazing other brands . Just recently started to shop a bit more for myself as well. Highly recommend!

Exceptionally good customer service and super fast postage. Nothing quite like them x

Wish I'd read other reviews before ordering from this company. Some of the items in my orders arrived damaged which I then had to dispute. After agreeing to replace the damaged items they then sent me the wrong order. Arranging a return and refund was made very difficult and took several email exchanges. I had to chase a resolution several times before a full refund was received. All in all I would not recommend. There are other companies out there selling merino wool baby products with much better customer service