Mama Kana CBD 

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Rated 5 out of 5 stars

Ordered from this website/ company as my usual from Spain was having logistical issues and what can I say, they're now my go-to people for CBD products! Will ONLY be using these guys from now on, the... See more

Rated 4 out of 5 stars

Made up an accidental order of duplicate products. Meant to only buy 1 but accidentally bought 3 in total. Messaged support trough email, and with no hesitation my misplaced order was return... See more

Rated 5 out of 5 stars

Brilliant, was dubious as first time ordering from Mama kana. Love the CBD Indoor Cookie Kush I ordered and will definitely order again. Couple of small freebies with the order is a nice touch altho... See more

Company replied

Rated 5 out of 5 stars

Took a while to receive in the UK, but glad my Huile de Chanvre CBN 20% + CBD 5% eventually arrived. First time I've ordered anything from Europe since Brexit, so was relieved there were no issues. So... See more

Company replied

Company details

  1. Cannabis store

Written by the company

Mama Kana est un CBD shop français familial, spécialisé dans la vente de CBD légal en France. Tous les produits proposés dans la boutique de CBD Mama Kana ont été soigneusement sélectionnés avec amour par une équipe de passionnés, en raison de leur haute concentration en CBD (cannabidiol) et de leurs méthodes de production respectueuses de l'environnement et du consommateur.


Contact info

Breach of guidelines

All reviews

(4,984)

2,794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost of time

Lost of time, you will have you package in 3 weeks or more, the product are not fresh, have smells of mold and they ask you to give a full star on trustpilop to win 15 on buying but is a lie. Trying to communicate is impossible as well, however if you say 'I'm going to give you a bad rating' they will answer you. Good look!

24 May 2025
Unprompted review
Rated 1 out of 5 stars

Worst ever dont order anythyng i…

Worst ever dont order anythyng i ordered 1 month ago they didnt send me anything and didnt refund my money worst site ever dont order in mail i get thet some products are out of stock then they dont answer and take the moneyy scammmm

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Unacceptable. I ordered more than a month ago and didn't received anything. They don't reply mails, neither phone.

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Golden static top

J'ai recu le produit un peu en retard mais rien d'alarmant, j'ai pris de la resine de cbd, franchement elle à l'air top. merci mamakana

6 June 2025
Unprompted review
Rated 1 out of 5 stars

They still owe me a pack of 40g CBD…

They still owe me a pack of 40g CBD which I paid for (including delivery TWICE!) and I've still not received it.

They now ignore my inquiries and I don't know what to do. I thought I'll share this experience with any new potential buyers!

4 June 2025
Unprompted review
Rated 2 out of 5 stars

Decent store but

Decent store but, after you make a purchase, they bribe customers to make reviews on here and pay them with products if you send them a screenshot of your review! Only problem is, it’s a scam! They just want you to write positive reviews and then never send the products they were trying to bribe you with! I’ll send them this one as a screenshot too!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

The products are of good quality. I tried:
- Rainbow Runtz: sweet
- Cali Grape: good taste
- Blue Zushi: very relaxing, best consumed in the evening
For a first purchase, I am satisfied with the products I received. I recommend MamaKana.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I was introduced by a friend and I have…

I was introduced ny a friend and I have NOT been disappointed in anyway.
The product is fantastic, as I suffer with chronic pain! Plus I have to say the service had been amazing too! Updates on delivery, new product offers. If your nervous about trying it, don't be, it's really just amazing. The packaging is also fantastic and descrete, along with really great prices. Just don't wait, fill your basket and you won't be disappointed 😊

4 May 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest

This company is fine, in terms of the product. But they did not reply to my emails when I had an issue. They did not send the things they promised. And, the worst of all, they try to bribe customers by offering freebies for positive reviews on Trust Pilot!

22 April 2025
Unprompted review
Rated 1 out of 5 stars

Order in preparation for a month

Ive placed my order on the 10th of April and it’s still ‘in preparation’. Meanwhile they keep doing more promotions to incentivize more sales when they can’t keep up with the ones they have. I’ve ordered from them before and never had an issue but I’ve contacted support about this and they don’t even answer.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Appears to be illegally selling in Ireland

EDIT REGARDING MAMA KANA RESPONSE: The law in Ireland is that CBD must be 0% THC, not less than 0.3%. So you are, in fact, breaking the law. The law in Ireland *probably* does not allow import of CBD directly by consumers from other countries (but I'm not a lawyer).

I ordered from an "Irish website" mamakana.ie.
It was not apparent from their website that products would be shipped from outside Ireland. I first began to worry when my receipt was sent to me in French.
Then when they sent me the shipment tracking number, it had indeed been shipped from outside Ireland. I was immediately concerned because Ireland has strict rules about CBD and it seemed odd that shipping from outside the country directly to a consumer would be allowed (I do not believe it is allowable!).
First shipment disappeared without a trace. They reshipped and that was seized by Irish customs and found to contain THC. I thought they were selling legal CBD from their .ie website. They are not.
Communication was slow and I had to write more than once almost every time in order to get a response. After I explained that what they are doing is likely illegal, they responded that they would try to send me it again a third time! I said no and asked for a refund. Stay away from this company that has no regard for Irish law or Irish customers.

15 January 2025
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Thank you for your feedback. We fully understand your frustration and would like to clarify several important points.

First of all, we are sorry for your experience. We recognize that our site is in . It may have been confusing about the origin of the shipment, and we will immediately review our communication to make it clearer that shipments are being made from France.

Regarding the Irish legislation, we assure you that all our products meet the European standards in terms of THC (less than 0.3%). That said, it is true that Ireland currently has a strict policy and there may be blockages at customs despite the conformity of products. We do not seek to circumvent local law.

We sincerely regret that your parcels were lost or seized, and that communication with our customer service was unsatisfactory. This is not representative of the attention we want to give our clients.

For information, a refund for order #135280 was made at the end of March. If your opinion concerns another order, we would appreciate you to contact us so that we can respond as soon as possible.
Our customer service team can be reached on +33 1 88 81 21 02.

Again sorry for this bad experience. Your feedback is encouraging us to improve our services.

Rated 5 out of 5 stars

super positive experience and ver fast delivery

super positive experience, a lot of promotion, very fast in delivery and super products (CBD flowers). I´ve tried several suppliers but mama kana really excels!

23 March 2025
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Thank you so much Giancarlo for your kind words! 🚀 We’re thrilled to hear that you’ve had such a positive experience with our products and service. Your satisfaction means a lot to us.
Mama Kana Customer Service

Rated 5 out of 5 stars

Great service

Great service, would recommend.

1 April 2025
Unprompted review
Mama Kana CBD logo

Reply from Mama Kana CBD

Thank you for your feedback! We're glad you're satisfied with our service.
Mama Kana Customer Service

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