Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
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Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
Company replied
I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
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Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
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Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
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- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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Use Malwarebytes for your electronic safety.
I have been using Malwarebytes for at least five years I would think. They protect my phone and my computer. I encourage everyone I know to use this platform. Some of my friends have used it. In all the time I have used Malwarebytes I have never had any problems. Meanwhile I know people who have had to bring their computers in to be cleaned of infections.
I also read all their informative emails. You learn about the bad actors out there and how to keep yourself safe.
I highly recommend Malwarebytes.
25 March 2026
Unprompted review
Reply from Malwarebytes
Hi Chuck, thank you for your kind review!
We really appreciate you taking the time to share your experience and for recommending Malwarebytes to others. It’s great to hear that both your phone and computer have stayed protected over the years, and that the emails have helped you stay informed about online threats.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Satisfied customer
Malwarebytes has kept the computers in my home virus free for over 10 years. Prices are reasonable, and their newsletter features timely topics and suggestions. My boss, who is a total tech geek, uses them, so I will too!
1 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
Over 10 years of protection is amazing to hear. We’re glad Malwarebytes has helped keep your home computers running clean and that you’re finding value in both the pricing and the newsletters. Sounds like your boss gave you a solid recommendation.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
I base 4-stars on reputation
I base 4-stars on reputation of Malwarebytes and suggestion to use it by Apple. I contacted Malwarebytes several times last year, 2025, and again it was Apple that helped me reinstall the program after a scammer removed it.
I was never able to contact a human or communicate with the bot. I did get instructions to trouble shoot such as "send logs..." which is beyond my skills.
When VPN did not appear to work I did get rapid replies and suggestions from Malwarebytes.
The multiple ways to navigate the site are not obvious. I do not expect hand-holding but do expect the company to be aware of diverse client needs. Bottom line is that I trust Malwarebytes, will continue to subscribe, but hope I don't have future questions.
1 December 2025
Unprompted review
Reply from Malwarebytes
Hi Susan, thank you for your review and for your continued trust in Malwarebytes.
We really appreciate your honest feedback. While we’re glad to hear you feel confident in the product and received timely help with the VPN, we understand how frustrating it must have been trying to reach support and navigate troubleshooting steps that felt too technical. That’s not the experience we want for our customers. We’ve sent a request for more information so we can better understand what happened and improve where we can.
If you need assistance in the future, you can reach our team via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us
We’re always here to help and will do our best to make things clearer and easier.
The Malwarebytes Team
Malwarebytes Review
Have had Malwarebytes for some time now and find it great. They keep me updated with all the scams and internet malware and so far has kept my PC guarded. No issues with the product.
24 March 2026
Unprompted review
Reply from Malwarebytes
Hey Peter, thank you for your review!
We’re happy to hear Malwarebytes has been a dependable part of your setup and that the updates around scams and threats have been useful. It’s great knowing your PC has stayed protected without any issues.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Very pleased...and LOVE the price....
I have been very pleased with the speed and efficiency that Malwarebytes operates. I was referred to my Malwarebytes by my computer service technician and just as he knows computers...he KNOWS Malwarebytes. I have not been disappointed and the price is most affordable. THANK YOU SO MUCH Malwarebytes!!!
23 March 2026
Unprompted review
Reply from Malwarebytes
Hi Michael, thank you for your review!
It’s great to hear Malwarebytes has been delivering the speed and efficiency you were looking for, and that your technician’s recommendation proved spot on. We’re really glad it’s been a reliable fit for you and that you’re finding good value in it.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Malwarebytes has kept my computers safe…
Malwarebytes has kept my computers safe for many years now and the newsletters keep me informed about new threats and trends.
23 March 2026
Unprompted review
Reply from Malwarebytes
Hi Martin, thank you for your review!
We love hearing that Malwarebytes has been a steady part of your protection over the years, and that the newsletters help you stay ahead of new threats. Staying informed is just as important as staying protected.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us
The Malwarebytes Team
Where would i be without malware bytes?
22 March 2026
Unprompted review
Reply from Malwarebytes
Hey Richard, thank you for your review!
We’re really glad to be part of your security setup and to help keep your devices protected. It means a lot to know you feel that way about Malwarebytes.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
I started using Malwarebytes over 10…
I started using Malwarebytes over 10 years ago because it was light on the system and truly removes any malware if you by chance happen to get one. Malwarebytes for me actually intercepts most of the stuff in the process of trying to infect your system. I've also used it to clean OP's hard drives that are infected by connecting them to my computer and performing a full scan on them. Malwarebytes finds and removes all infections including rootkits! I've tried a lot of anti-virus over the years and Malwarebytes is hands down the best of them.
21 March 2026
Unprompted review
Reply from Malwarebytes
Hi Alan, thank you for your review and for being with Malwarebytes for over 10 years. That kind of long-term trust really means a lot to us.
It’s great to hear how well it’s performed for you, from staying lightweight to actively intercepting threats and even helping you clean infected drives. We appreciate you putting it to the test over the years and sharing your experience.
If you ever need help or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Safe, reliable and affordable
Malwarebytes has kept my computer and mobile phone completely safe from viruses and malware for many years now. It's reasonably priced, easy to use, and once you install the software it just runs in the background and doesn't bother you unless it detects a potential problem. Ideal!
1 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
It’s great to hear Malwarebytes has been quietly doing its job in the background while keeping your computer and phone protected over the years. That kind of reliable, low-disruption experience is exactly what we strive for.
If you ever need a hand or have any questions, our support team is available via live chat or by submitting a ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
Malwarebytes Saved The Day
I was one of the very first Malwarebytes beta customers. Malwarebytes helped restore my PC at the initial Windows pre-login screen. I had a virus. I used that PC for my business. It was crucial I will always be a Malwarebytes customer. The price has gone up substantially; however, you get what you pay for in this world. I highly recommend.
28 March 2025
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review and for being one of our very first beta customers. We truly appreciate your long-standing support.
It means a lot to hear how Malwarebytes helped you during such a critical moment, especially when your PC was essential for your business. We also appreciate your honest feedback about pricing and your continued trust in us over the years.
If you ever need help or have questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us
The Malwarebytes Team
Always keeps me abreast of security…
Always keeps me abreast of security issues I need to address and recommends the solution.
18 March 2026
Unprompted review
Reply from Malwarebytes
Hi John, thank you for your review!
We’re glad to hear Malwarebytes helps keep you informed about security issues and provides clear guidance on what to do next. That kind of support is exactly what we aim to deliver.
If you ever need help or have questions, our support team is available via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us.
The Malwarebytes Team
I started using this years ago
I started using this years ago has a test, just using Malwarebytes and just Malwarebytes. I have never used another software to protect my PC since.I even got the subscription I trusted it so much. I have used PC's since the Dos3.1 days.
2 January 2026
Unprompted review
Reply from Malwarebytes
Hi Bobby, thank you for your review and for trusting Malwarebytes over the years. We truly appreciate it.
It is great to hear that your experience led you to rely solely on Malwarebytes, especially with your long history using PCs. That level of trust means a lot to us.
The Malwarebytes Team
Would not think of usiing anything else!!
Never had much luck with the software that does all the advertising. The IT guy at the school where I teach told me about Malwarebytes. He said he had all kinds of problems until he started using it and his headaches went down drastically.
I have used it on our three computers at home and also my father-in-law's for years now and wouldn't use anything else. It runs seamlessly in the background when I manually run a scan and if I leave my machines on at night, it will give me results of the automatic scans it has performed. If I talk to anyone having troubles I always recommend they try the free version to see if it finds anything and when it does, tell them to purchase...they always do!
19 March 2026
Unprompted review
Reply from Malwarebytes
Hi Brian, thank you for your review and for sharing your experience!
It’s great to hear Malwarebytes has been working seamlessly across your devices and helping keep everything running smoothly. We really appreciate you recommending it to others as well—that kind of trust means a lot to us.
The Malwarebytes Team
I love malwarebytes on my laptop
I love malwarebytes on my laptop. Put it on my Apple phone and couldn’t get anything to come through. It lost contacts and information in my contacts so deleted it off my phone after two days. It was really annoying when I was trying to work with a book running and it would cut the book off after about 10 minutes and I’d have to shut my phone off and turn it back on in order to load another 10 minutes of my book in my audio program. Would not recommend this for iPhones.
14 March 2026
Unprompted review
Reply from Malwarebytes
Hi there, thank you for your review—we really appreciate you sharing your experience.
We’re glad to hear Malwarebytes is working well on your laptop, but we’re sorry to hear about the issues you ran into on your iPhone. That definitely sounds frustrating, especially with interruptions to your audio and contact concerns. We’ve sent a request for more information so we can better understand what happened and help look into this further.
We’d really appreciate the opportunity to help make this right. If you’re open to it, you can also reach us via live chat or by submitting a support ticket here: https://help.malwarebytes.com/hc/en-us
The Malwarebytes Team
Just renewed for another 2 years.
Malwarebytes was recommended by my computer person. Best choice I made. I am advised immediately if a website I am going to go on is not safe. Automatic scans are run frequently and results given each time.
11 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
We’re glad to hear Malwarebytes was a great recommendation and that you’re finding the alerts and automatic scans helpful. It’s great to know you’re staying informed and protected.
The Malwarebytes Team
New here
New here but think it is giving me the security I am looking for.
17 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
We’re glad to hear you’re off to a positive start and that Malwarebytes is giving you the sense of security you’re looking for.
If you ever need help, you can start a live chat or open a support ticket at https://help.malwarebytes.com/hc/en-us
The Malwarebytes Team
It's difficult to get any support or…
It's difficult to get any support or answers as they rely on a robot to answer. 4 times I have tried to get answers but there is nobody at home !
17 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback and we’re sorry it’s felt this difficult to get answers.
We do offer human support, and we’re sorry if that wasn’t clear or easy to access. Our assistant helps route requests and gather the right details, and then a support agent can step in to help. If you already have an open ticket, please share the ticket number so we can locate your case and follow up.
From the Malwarebytes Team
Better than Avast
Had Avast before switching to Malwarebytes never switched back been 2 years with malwarebytes now love this antivirus literally protected me from something I thought was a normal file thank you so much Malwarebytes
17 March 2026
Unprompted review
Reply from Malwarebytes
Hi, thank you for your review!
We’re so glad to hear you made the switch and have been enjoying Malwarebytes over the past couple of years. It’s great to know it helped catch something that seemed harmless - that’s exactly the kind of protection we aim to provide.
The Malwarebytes Team
Not able to reactivate family pc’s
Not able to reactivate family pc’s. Tried finding a customer service person and no number.
Spent money on two pcs that will never get updated. Will cancel next subscription. Or you’re welcome to provide a phone number where I can get assistance to resolve my complaint.
13 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for the feedback and we're sorry you’re running into this. Being unable to reactivate coverage on your family PCs after paying for it would be incredibly frustrating.
To clarify, we don’t offer a direct inbound support phone number. We do offer human support, and we’re sorry if that wasn’t clear or easy to find.
Our AI assistant helps route requests and gather the right details, and then a support agent can step in to help. If you prefer to speak with a person right away, you can use live chat with an agent (if you are signed in to your account) or submit a support ticket at help.malwarebytes.com. Both options are handled by 100% human agents.
If you have an open ticket, we may also be able to arrange a scheduled callback when available.
From the Malwarebytes Team
Malwarebytes my trusted antivirus
Malwarebytes has been my trusted anti virus & more for almost 30 years. It finds stuff then blocks or files it without me even knowing I had an intrusion.
But, like most companies these days they don't want to talk you- their BOT can can chat or handle the phone work. But I do not know how to hand of an old computer to a brand new and I have a new one to I'm in the process of changing over. Anyone at Malware bytes listening?
16 March 2026
Unprompted review
Reply from Malwarebytes
Hi David,
Thank you for your review and for trusting Malwarebytes over the years. We truly appreciate your long-time support.
We’re glad to hear the protection has been working well for you, but we understand how frustrating it can feel when you’re trying to transfer to a new computer and can’t easily speak with someone. We’ve sent a request for more information so we can help guide you through the process and make the transition as smooth as possible.
If you’d like quicker assistance, you can also reach us via live chat or submit a support ticket here: https://help.malwarebytes.com/hc/en-us
Our team will be happy to walk you through each step.
The Malwarebytes Team
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