Recently received a trojan virus from a simple camping website. Even though the virus was able to get past all the defenses, Malwarebytes was able to help remove the bug from the system once we new it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Malwarebytes has been an effective protector of my computer for a few years now. It sends regular bulletins of items of interest, i.e., scams, urgent cell phone update, all of which I am mos... See more
Company replied
I subscribed once when my new laptop had a lots of pop ups from adult sites and remained a customer since. From the recent things I like about the instructions on how to learn about scams with AI. W... See more
Company replied
Been using them for years... best performance, best customer service experience... never any trouble.. when I buy a new laptop, computer or phone, I immediately uninstall/delete the free crap that com... See more
Company details
Written by the company
Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).
Contact info
2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States
- malwarebytes.com
3.9
Great
5K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great protection
I've used Malwarebytes for two years and just renewed my subscription. I have three devices protected and it works great. Text alerts are very helpful prior to opening a possible harmful text.
1 April 2026
Unprompted review
Reply from Malwarebytes
Hi, thanks for sharing this and for renewing your subscription. We really appreciate your continued support.
It’s great to hear things are running smoothly across your three devices and that the text alerts are helping you spot potential threats before engaging. That kind of early warning can make a big difference.
If you ever need anything, we’re here to help.
The Malwarebytes Team
che dire? È perfetto... da quando lo uso, cos’è il malware? Non ne ho idea, non me lo ricordo nemmeno
I’ve been using Malwarebytes from the very start – on macOS, on iOS (where I was a beta tester in Italy)... and in the past on Windows too (a system I no longer use, although I still have MWB installed on an old PC) – what can I say? It’s perfect... since I’ve been using it, what’s malware? I’ve no idea, I can’t even remember
Uso Malwarebytes sin dall’inizio: su macOS, su iOS (dove sono stato beta tester in Italia)... e in passato anche su Windows (un sistema che non uso più, anche se ho ancora MWB installato su un vecchio PC) – che dire? È perfetto... da quando lo uso, cos’è il malware? Non ne ho idea, non me lo ricordo nemmeno
13 April 2026
Unprompted review
Reply from Malwarebytes
Hi Massimiliano , thank you for such a thoughtful message and for being with Malwarebytes from the very beginning.
It’s amazing to hear you’ve used it across macOS, iOS, and Windows, and even took part as a beta tester. That kind of long-term support and involvement truly means a lot to us.
We also love hearing that Malwarebytes has made security feel almost invisible for you. That peace of mind is exactly what we aim to provide every day.
If you ever need anything, we’re always here to help.
The Malwarebytes Team
Good communication and no issues with…
Good communication and no issues with hackers/bugs et cetera since being a 'member'. It can be a little US centric in some of the articles though.
13 April 2026
Unprompted review
Reply from Malwarebytes
Hi there, thanks for sharing this and for being a member with us.
It’s great to hear you’ve had a smooth experience and haven’t run into issues with threats. That’s exactly what we aim to provide.
We also appreciate the note about some content feeling US-centric. That’s helpful feedback, and we’ll be sure to share it with our team.
If you ever need anything, we’re here to help.
The Malwarebytes Team
ILong term user
I have been using Malwarebytes for about 10 years and have had very few issues with malware. It is a wonderful program and I highly recommend every computer user should have the program on their computer.
13 April 2026
Unprompted review
Reply from Malwarebytes
Hi, thanks so much for being with Malwarebytes for around 10 years. We really appreciate your continued support.
We also appreciate the recommendation. It means a lot to us. If you ever need anything, we are here to help.
The Malwarebytes Team
Subscription Renewal Process Needs Improvement
I tried to stop next year's automatic subscription, but it took several tries to get there. The first route only took me to "activate my account" or something like it.
I think Malwarebytes has a fine product, but I can't have it with the computer I purchased. It came with another product.
9 April 2026
Unprompted review
Reply from Malwarebytes
Hi Linda,
Thank you for your feedback and we understand how frustrating it can be when managing your subscription isn’t as straightforward as expected.
We’ve requested more information to better understand the steps you encountered while trying to turn off auto-renewal, as this helps us identify where the process can be improved. Your experience is important, and we’ll be sharing this with our team.
If you still need help, you can manage or cancel auto-renewal by signing into your Malwarebytes My Account.
If you’re unable to access your account or continue to run into issues, please reach out to our support team via https://help.malwarebytes.com and we’ll be happy to assist further.
We appreciate you taking the time to share your experience.
Reply from Malwarebytes
Hi, thanks for sharing this!
It’s great to hear Malwarebytes is running smoothly and adding that extra layer of safety to your system.
If you ever need a hand with anything, we’re here for you.
The Malwarebytes Team
I have gone to another anti-virus…
I have gone to another anti-virus protector. I have tried for two or three years to unsubscribe from your services, But, you keep robbing me year after year.
11 April 2026
Unprompted review
Reply from Malwarebytes
Hi Bob,
Thank you for sharing this and we’re really sorry to hear how frustrating this has been.
We take billing concerns very seriously, and we’d like to look into what’s happening with your subscription. We’ve requested more information so we can locate your account and review the charges.
You can also reach out to us via our Help Center: https://help.malwarebytes.com with the email address used for the purchase (or a receipt/invoice if available), and we’ll have a support agent investigate this for you.
For future reference, auto-renewal can be managed or turned off at any time from your Malwarebytes My Account. If the subscription was purchased through a third-party platform (such as the Apple App Store or Google Play), it would need to be canceled directly through that provider.
We understand your concerns and want to make this right - please connect with us so we can help resolve this properly.
Sincerely,
The Malwarebytes Team
I was using the Malwarebyte since 2006
I was using the Malwarebyte since 2006. I'm 100% statisfied with the app. Only once I need to use the customer service and they are really helpful and get solved my issue.
11 April 2026
Unprompted review
Reply from Malwarebytes
Hi Zsolt, thanks so much for being with Malwarebytes since 2006 - that’s incredible, and we truly appreciate your long-time support.
It’s great to hear the app has consistently met your expectations, and that when you did need help, our support team was able to step in and get things sorted for you.
If you ever need anything down the line, we’re always here to help.
The Malwarebytes Team
Email answer quick
I got a reply to my email and question answered within 15 minutes!
2 April 2026
Unprompted review
Reply from Malwarebytes
Hi Izzy, thanks for sharing this!
A quick response can make all the difference, so it’s great to hear your question was answered so promptly. We’re always working to be there when it matters most.
The Malwarebytes Team
Top Security…
As far as I am concerned Malwarebytes isthe best there is. I have had it for a few years now and see no reason to change. They cover all aspects of security and I have most, if not all of them. I have never had a problem or an issue where something got through.
I would definately recommend them.
11 April 2026
Unprompted review
Reply from Malwarebytes
Hi there Terry, thanks so much for sharing your experience and for trusting Malwarebytes over the years.
It’s great to hear that the protection has been reliable for you and that you’re making the most of the features available. Knowing you feel fully covered and confident in your security means a lot to us.
We truly appreciate the recommendation, and if you ever need anything, we’re here to help.
The Malwarebytes Team
I began working with computers in 1980
I began working with computers in 1980. Hacking, viruses, trojans, etc. were almost unheard of. 25 years ago, systems and pcs were vulnerable to nuisance viruses. Since, then with Cellular phones, tablets, laptops, Cloud storage, problems have risen exponentially. Many Companies claim to keep you safe, protect your identity, your online presence. I've tried several before latching onto Malwarebytes. They are constantly improving all platforms for personal use.
They work on removing your email addresses and private identity data for you. Also, they give you instructions to work on this issue as well. VPN, browser guard, App monitoring, on demand scan, update downloads; the list of tools available continues to grow.
I recommend Malwarebytes for anyone with single or multiple devices needing constant protection.. Their quick response Support and guidance is a plus.
10 April 2025
Unprompted review
Reply from Malwarebytes
Hi, we really appreciate you taking the time to share such a thoughtful perspective, especially with your long history working with computers.
It’s great to hear the range of tools, along with the guidance and support, has been helpful in keeping your devices and data protected.
Thank you as well for recommending us! it truly means a lot. If you ever need anything, we’re always here to help.
The Malwarebytes Team
Satisfied long-term, customer.
I have been a subscriber for many years, and I use the application for both my iPhone and my MacbookPro. I started with Malwarebytes on a recommendation from the IT person at my school. I like the ease of installation and the scan that takes place with each restart of the computer and phone. My partner was impressed enough to subscribe and protect her two devices as well.
10 April 2026
Unprompted review
Reply from Malwarebytes
Hi Tim, thanks so much for sharing this and for being with Malwarebytes for so many years.
It’s great to hear you’ve had a smooth experience across both your iPhone and MacBook Pro, especially with setup and ongoing protection. And getting a recommendation from IT, then passing that trust along to your partner - that really means a lot to us.
We appreciate your continued support, and if you ever need anything, we’re here to help.
The Malwarebytes Team
Light to Medium User Experience
My experience was made great by not having to worry about bad actors getting into my computer. From time to time when they send the statistics for a certain time period and I see the malware number at zero it quite comforting to know they're on duty.
10 April 2026
Unprompted review
Reply from Malwarebytes
Hi, we really appreciate you sharing this.
It’s great to hear that you feel confident and at ease knowing your devices are protected—that peace of mind is exactly what we aim to provide. Seeing those reports with zero detections can definitely be reassuring.
If you ever need anything or have questions, we’re always here to help.
The Malwarebytes Team
I had a re-installation issue that…
I had a re-installation issue that involved multiple back and forth emails with support. Their responses were extremely timely and provided step by step instructions. Great support team.
9 April 2026
Unprompted review
Reply from Malwarebytes
Hi, thanks so much for sharing your experience with us.
We’re really glad to hear our support team was able to guide you through the re-installation with timely responses and clear, step-by-step instructions. That kind of experience is exactly what we aim for.
If you ever need anything else, we’re always here to help.
The Malwarebytes Team
I've been protected by Malwarebytes for more years than I can remember.
I've been protected by Malwarebytes for years and have never had any issues with my protection. I appreciate their diligence. I also like their information updates/scam warnings.
I do wish they offered protection for Kindle tablets.
9 April 2026
Unprompted review
Reply from Malwarebytes
Hi, thanks so much for being with Malwarebytes for so many years and we really appreciate your continued trust and support.
It’s great to hear that the protection, along with our updates and scam warnings, has been helpful over time.
Regarding Kindle devices, Malwarebytes isn’t currently supported on Kindle Fire tablets. They run Fire OS and don’t have access to the Google Play Store, which is required for Malwarebytes for Android.
We truly appreciate you sharing that feedback, and if there’s ever anything you need, we’re here to help.
The Malwarebytes Team
been using it for yrs,have it on all…value and service
been using it for yrs,have it on all devices,pcs, phone,great value for all you get
1 April 2026
Unprompted review
Reply from Malwarebytes
Hi there, thanks so much for sticking with us over the years and for using Malwarebytes across your devices - we really appreciate that kind of trust.
It’s great to hear you’re finding value in the protection across your PCs and phone. If you ever need a hand or have questions, we’re always here to help.
The Malwarebytes Team
Outstanding Support from Conor - Fast and Professional!
I am giving Conor 5 stars for his excellent service. I am incredibly impressed with the support I received from Conor, a Technical Product Specialist (Ticket #8323517). I was having a frustrating issue where Malwarebytes became unresponsive with Tamper Protection enabled, but Conor provided a clear, step-by-step solution using the Windows Control Panel that worked perfectly.Not only did he resolve my initial problem with great expertise, but he also followed up and sincerely answered all my additional questions afterward. His professionalism and dedication made me feel truly valued as a customer. Thank you, Conor, for the outstanding support and for going above and beyond!
31 March 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you so much for taking the time to share this thoughtful review. We’re delighted to hear that Conor was able to help resolve the issue and provide clear, thorough support throughout your case.
It means a great deal to know his follow-up, professionalism, and care helped you feel supported and valued. We’ll be sure to share your kind words with Conor and the team.
The Malwarebytes Team
I could not make myself understood on…
I could not make myself understood on the Chat session and was led to a round robin of instructions that did not work. Malware message should have included statement saying "If your Iphone iOS system is up-to-date, ignore this message." When a human came on and I sent him a screenshot of my first message from Malwarebytes, the human resolved my problem quickly, but I had wasted about 30 minutes. Date of problem is approximate.
3 April 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thank you for taking the time to share this detailed feedback. We understand how frustrating it is to go through a loop of instructions—especially when you’re trying to resolve something quickly.
Your suggestion about including clearer messaging (such as when it’s safe to ignore a notification on an up-to-date iOS device) is noted and will be shared with our team.
While our assistant helps route requests and gather details, a support agent is always available to step in, and we’re glad to hear that once connected, your issue was resolved. That said, we recognize the time it took to get there wasn’t ideal.
If you need further assistance or have additional details to share, please reach out via our Help Center: https://help.malwarebytes.com
Boomer here
Boomer here, I want computer security I can trust, who is up on all the threats out there and work day and night so I don't have to. Malwarebytes lets me sleep at night.
6 April 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. Wanting security you can trust, without having to keep up with every new threat yourself, is completely fair. It means a lot to hear Malwarebytes gives you that “sleep at night” peace of mind.
From the Malwarebytes Team
Happy to have Malwarebytes!!!
I find them reliable and thorough. I never worry about having a problem. Thank you for your attention to my account.
6 April 2026
Unprompted review
Reply from Malwarebytes
Hi there,
Thanks for sharing this. Hearing that Malwarebytes feels reliable and thorough, to the point where you don’t worry about problems, is exactly what we aim for. We appreciate your kind words.
From the Malwarebytes Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.