maltsandspirits.com Reviews 

183
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great choice / great service. Well packed with quick dispatch. All around a thoroughly recommended vendor.

Rated 5 out of 5 stars

Ordered 3 bottles of rum 2 arrived in 2 days. The 3rd did not arrive. Contacted supplier very helpful they believed delay due to post office advised to wait. Waited then again contacted. Supplier un... See more

Rated 5 out of 5 stars

My parcel arrived safe and sound and the product was perfect but the tracking was non-existent. This meant my husband received the parcel early when it was supposed to be a surprise. Obviously this w... See more

Company replied

Rated 5 out of 5 stars

I don’t normally leave feedback, because generally service can be very poor for in the U.K. Good old fashioned customer satisfaction is way down on some retailers list of priorities. maltsandspirits... See more

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4.9

Excellent

TrustScore 5 out of 5

183 reviews

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4.9

All reviews

(183)

1 review in the last 12 months

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Rated 5 out of 5 stars

Perfect but then not so

My parcel arrived safe and sound and the product was perfect but the tracking was non-existent. This meant my husband received the parcel early when it was supposed to be a surprise. Obviously this wasn't Malt and Spirits issue but the delivery company. However it is about managing expectations. Don't offer tracking if it cannot be done. However would still buy from you again.

25 October 2020
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Reply from maltsandspirits.com

Hi Lynne

Thank you for the review. We are sorry to hear that your item arrived early and that you did not receive any tracking updates. We use the Royal Mail who are not updating tracking information in real time due to the ongoing disruptions caused by covid 19 and as such we only receive notifications once the item has been delivered. I hope your husband was not too disappointed with the surprise being spoiled and that you may consider using us again in the future.

Kind regards

Steve

Rated 5 out of 5 stars

Good company to do business with.

It was a pleasure to do business with this company. It was easy to order online and a very quick delivery. Price was reasonable too compared to the same product elsewhere.

23 October 2020
Rated 5 out of 5 stars

Excellent service .

Excellent service .
Will definitely use again .

6 October 2020
Unprompted review
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Reply from maltsandspirits.com

Thank You for the great review

Rated 5 out of 5 stars

Good service

Item arrived quickly and well packaged

5 October 2020
Unprompted review
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Reply from maltsandspirits.com

Alastair

Thank you for the great review.

Regards

Steve

Rated 5 out of 5 stars

Excellent performance

Excellent communication throughout the order, which was fulfilled expeditiously.

3 October 2020
Unprompted review
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Reply from maltsandspirits.com

Brian

Thank you for the great review.

Regards

Steve

Rated 5 out of 5 stars

great prices

great prices, customer service and fast delivery - used them twice and been perfect both times

30 September 2020
Unprompted review
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Reply from maltsandspirits.com

Hi Brian
Thank you for the great review.
Regards
Steve

Rated 5 out of 5 stars

Great service

27 September 2020
Unprompted review
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Reply from maltsandspirits.com

Hi Duncan
Thank you for the great review.
Regards
Steve

Rated 5 out of 5 stars

Good service for a hard to get whisky

First time I have used maltsandspirits. I was looking for the Ncn’ean organic single malt which was sold out with most suppliers. Managed to secure a couple of bottles (2 different customers to honour the one bottle per customer requirement) at normal cost. Great service overall.

23 September 2020
Unprompted review
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Reply from maltsandspirits.com

Hi Ken
Thank you for the great review.
Regards
Steve

Rated 5 out of 5 stars

A great slick transaction

A great slick transaction. Goods very safely packaged, thank you!

17 September 2020
Unprompted review
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Reply from maltsandspirits.com

Hi Tom
Thank you for the great review.
Regards
Steve

Rated 5 out of 5 stars

Wow what a company

Wow what a company! I needed bottle of malt but for a specific date. Added note of this on order. Got email saying would get this done. It arrived early, well packaged too. Would def recommend and use again

16 September 2020
Unprompted review
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Reply from maltsandspirits.com

Hi Gillian
Thank you for the great review.
Regards
Steve

Rated 5 out of 5 stars

The ‘new normal’ way of buying alcohol

I must admit to having reservations about buying fragile and precious tipple online, however this is now going to be my ‘go to’ method for purchasing my booze.

The site is easily navigated and they have a large and diverse range, I am a Whisky man but ordered 2bottles of Watsons rum for a change. Competitive pricing and various offers make for hard but enjoyable choices.

One of my ordered bottles was a birthday gift so I was relieved when delivery was fast, direct to my door and very robustly packaged.
Definitely recommend this site.

25 August 2020
Unprompted review
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Reply from maltsandspirits.com

Thank you for your great review, enjoy your purchases.

Regards

Steve

Rated 5 out of 5 stars

I couldn't recommend Malts and Spirits enough!

Steve runs a fantastic service ensuring you get what you want at a great price.

The information listed with every bottle gives you a real insight on what you're buying before you get it so you know you'll it enjoy it when it arrives.

The packaging and delivery of every bottle is safe and fast - you'll get your order quickly and it will be kept very safe along the way.

The website is very functional making it easy to search for what you want and check out quickly once you've made your choice.

I couldn't recommend Malts and Spirits enough!

18 August 2020
Unprompted review
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Reply from maltsandspirits.com

Hi Grant, Thank you for the great review. Regards Steve

Rated 5 out of 5 stars

Classic Whisky Collection

Bought Classic Whisky Collection as a gift - great price & excellent service - expect to revisit for the Coastal collection

8 August 2020
Unprompted review
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Reply from maltsandspirits.com

Glad everything went well and look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Good choice of my favourite whiskies…

Good choice of my favourite whiskies and a few new ones to try. Quick delivery all separately packed with air filled packaging. Second order and will not be my last.

7 August 2020
Unprompted review
maltsandspirits.com logo

Reply from maltsandspirits.com

Hi James, Thank you for the great review. Regards Steve

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