Maldon Jewellery Co Reviews 

508
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the beautiful silver charms and intricate pendants, noting that the items look completely accurate to the online photographs. People frequently mention the impressive selection of available pieces and the consistently high standard of overall craftsmanship. Some reviewers were happy with the surprisingly fast shipping times and the attractive, careful packaging. Consumers also deeply appreciate the responsive customer support provided when assistance is needed for sizing or special requests. Many returning buyers express great enthusiasm about placing future orders due to receiving such dependable service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and huge range... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the great range of items available.... See more

Service

Consumers find service to be positive, highlighting excellent communication and very nice assistance. People... See more

Order

Customers had positive experiences with order, highlighting fast shipping and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more

Company replied

Rated 5 out of 5 stars

Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more

Company replied

Rated 5 out of 5 stars

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......


Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
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1-star

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4.9

All reviews

(508)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a racing car charm for…

I ordered a racing car charm for necklace. The charm is perfect size and it is very shiny. I love it!

9 December 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Hello,
I am glad you are happy with the Racing Car charm.
There are a few F1 enthusiasts out there and some wear as a pendant while others put on their charm bracelet.
We do also convert them to the good old Pandora Moments bracelets using a converter, too.

Thank you again and hope you have a great 2025 and beyond!

Kind regards Simon

Rated 5 out of 5 stars

Easy to order and fast delivery to…

Easy to order and fast delivery to sweden

17 November 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you very much for the review.
A few years ago, deliveries to Sweden seemed to be taking over a MONTH!!!!, but now their processing at PostNord appears to have improved and they are much quicker, which is great for everyone.
Thank you for taking the time to leave the review!

Wishing you a fantastic 2025 and please let us know if we can help in the future.
Kind regards Simon

Rated 5 out of 5 stars

Silver dreidl charm

I've bought my daughter lots of different charms from Maldon for her charm bracelet and they are always fabulous. This one was a dreidl for Hanukah and it is a perfect miniature.

21 November 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you for the stars and review and I am glad you are happy.
I should of course say thank you very much for the orders over the past few years.
I think, more than ever, nowadays, everyone has so much choice in what and where to buy, so it makes it even more appreciated that customers choose us.

Anyway, I do hope you have a fantastic 2025 and please let us know if we can ever assist.
Kind regards Simon

Rated 5 out of 5 stars

Always good serviced

Always good serviced, best availability and prices. What not to like?

10 November 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review and the stars!!!
I am glad you are happy with everything.
I hope you had a lovely Christmas and wishing you a wonderful 2025!!

Take care
Kind regards Simon

Rated 5 out of 5 stars

Beautiful charm

Beautiful charm, great value and delivered promptly. I wouldn't hesitate to order from Maldon Jewellery again.

14 November 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Fantastic, I am glad you are happy with the charm.
We had to rename that one to car badge charm as we are not allowed to call it a Volkswagen badge charm.
Take care and hope you have a great Christmas and New Year!!!!!!
Kind regards Simon

Rated 5 out of 5 stars

Fast delivery (to Germany)!

Fast delivery (to Germany)!

14 November 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review and five stars.
Yes, just looking at the tracking and that was fairly quick, especially over a weekend, too.
Dispatched Thursday and Arrived the following Monday.
Take care and hope you have a great Christmas and New Year.
Kind regards Simon

Rated 5 out of 5 stars

Very responsive seller

Very responsive seller, great to deal with , and very speedy delivery!! Had to rebuy in different size (was my fault) and refund was no trouble at all, will definitely buy again and have recommended to friends

6 November 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello again,
thank you for the review and stars. I am glad the new chain was a better fit. If we can ever help then please let us know.
Take care and Merry Christmas and have a great New Year!!!
Kind regards
Simon

Rated 5 out of 5 stars
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for taking the time to leave a review, especially with 5 stars!!!
I am glad you are happy with the charm and delivery.
Take care and have a wonderful Christmas and New year!
Kind regards Simon

Rated 5 out of 5 stars

It arrived in time and my granddaughter…

It arrived in time and my granddaughter was thrilled with the silver netball charm for her braclet!

4 November 2024
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Reply from Maldon Jewellery Co

Wow, about 8 days from UK to Aus is pretty quick in my experience.
Our Australian customers have told us it seems to depend on their location as to how long the delivery can take.
For some, they have told us a week and a few as long as a month, which isn't as great.
Anyway, I am glad your delivery was fairly quick.
Thank you again and I hope you have a lovely Christmas
Kind regards Simon

Rated 5 out of 5 stars

Excellent service

Item as described, fast delivery , lovely detailed quality of pendant, would buy again

22 October 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you once again for another review.
Can I ask if the Dodo has a special place in your heart or a particular meaning? I'm always interested in the stories behind the charms.

Take care and Merry Christmas
Kind regards Simon

Rated 5 out of 5 stars

Jewellery

Jewellery just as described and despatched quickly. Thank you.

18 October 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you very much for the 5 star review.
I am glad you think the charms are as described, it's how we try to do it.
We photograph and describe it and you buy it based on the details before you.
There's nothing worse than receiving something that looks nothing like the advertisement.

Please take care and have a Merry Christmas.
Kind regards
Simon

Rated 5 out of 5 stars

A real charm

A lovely independent small business. I have purchased several times from them already. Excellent customer service, always helpful in answering any queries you have about the product. Quality items and no problems with delivery so far.

17 October 2024
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Reply from Maldon Jewellery Co

Hello and thank you so much for taking the time to leave a review.
Looking at your message:-
Lovely - Sometimes
Independent - Definitely
Small - Most definitely

We do try hard to ensure everything runs smoothly, from communication to dispatch, and most of the time it does B-)

We much prefer someone to ask questions, whether it be about hallmarking or the size of a charm or its suitability for engraving etc.

Anyway, I am glad all has been without problem "SO FAR" (You never know with any company B-))

Take care and Merry Christmas.
Kind regards Simon

Rated 5 out of 5 stars

Over and Above

I ordered a unique pendant for my Neice from Malden jewellery. I needed it in a rush and the gentleman jeweller did everything he could to accommodate my request. He even made time to solder a different attachment onto the pendent so that it could fit on my neice’s Pandora bracelet and posted it especially so it would reach us on time. I will definitely be shopping at Malden jewellery again both for the quality of the jewellery and for the wonderful, kind service. Thank you

3 October 2024
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Reply from Maldon Jewellery Co

B-)
Oh, thank you.
I am glad it was well received and everything went well.
With Special Delivery, it's usually delivered the next working day.

The bead fittings are great as they will fit most Pandora Moments bracelets and allow us to convert most of our 5000+ silver charms to accommodate.

Once again, many thanks for the review and stars and we look forward to helping again in the future
Kind regards Simon

Rated 5 out of 5 stars

Fast delivery from UK to Sweden and a…

Fast delivery from UK to Sweden and a beatiful jewelry!
Highly recommended ❤

23 September 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
That's great news that it arrived safe and sound in Sweden.
I am glad it was fast as sometimes there can be a little delay as Post Nord process and customs.
We seem to get many orders from Sweden, especially via Fruugo, which is a great marketplace!

Thank you again and take care
Kind regards Simon

Rated 5 out of 5 stars

Great silver jewellery at a very…

Great silver jewellery at a very reasonable price. After I bought first silver charm, i liked it so much i had to buy another.

Always great service from this company. Highly recommended.

15 October 2024
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review.
I can't quite work out who you are from the orders but as always, thank you for the review and 5 stars.
We try to keep the prices as low as possible but in this day and age, it's getting more and more difficult, but we always try.

Kind regards Simon

Rated 5 out of 5 stars

Purchased multiple charms

Purchased multiple charms, all as pictured and way to install on my charm bracelet. Very pretty and good quality. Quick and easy delivery

30 September 2024
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Reply from Maldon Jewellery Co

Thank you so much for your kind words.
We do try to make sure that everything works out and mostly, it does.
I photographed ALL 5000+ sterling silver charms, myself, with extra ones of every product against a ruler.
It's always tricky taking photos of silver but the results aren't too bad, and fairly lifelike, although we have to remove the background due to Amazon rules on the main photo B-)

If you ever need to see a different angle photographed or maybe a charm on a different fitting like a Pandora Fitting or a lobster clip for Thomas Sabo bracelets, then just let us know and we will do our best. It can take longer during busy times, especially during December.

Anyway, thank you again
Kind regards Simon

Rated 5 out of 5 stars

Prompt and Polite service

Contacted the company by email and they got straight back to me- really helpful and they put my order in the post the same day- my friends were delighted with the charms I gave them

16 October 2024
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
That's fantastic to hear and thank you so much for the review.
I know you needed eight and sadly we only had seven, but they are being made as we speak and I will try to let you know when they arrive.
I must ask, if you don't mind, the reason for the Tart / Pie charms?
Is it a "Great British Bake Off" themed event or do they have some other meaning?
Anyway, don't feel obliged to reply B-)
Kind regards SImon

Rated 5 out of 5 stars

Love the charms

Love the charms. I have bought a lot of charms from Maldon and they are all beautiful

6 September 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Sorry for the delay in replying and thank you for all the orders as well as the reviews.
I have just seen an order from you in 2009!!!
Well, that makes me feel even older!!
Take care and please let us know if we can ever help
Kind regards Simon

Rated 5 out of 5 stars

Excellent Service

We buy our daughter a charm for her bracelet every year and almost always end up buying from Maldon as they have such a wide range of charms. Customer service is also excellent.

23 August 2024
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

B-)
Thank you very much for the glowing review.
We do have a lot of charms at around 5000+ now but saying that, we don't have everything.
Someone asked the other day for a deep sea fish silver charm, with a photo. Unfortunately, none of our manufacturers made that one, although we have asked them for the future!

Anyway, take car and please let us know if we can ever help
Kind regards Simon

Rated 5 out of 5 stars

What a gem of a shop

What a gem of a shop. Lovely, great quality items at a great price. Bought an unusual charm and going to buy more items for sure. Great customer experience and communication.

9 September 2024
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
lovely to hear from you and thank you for the review.
I'm sorry that we weren't able to source the bails in the same pattern as the others. I have asked the manufacturer, but we'll have to wait and see.
Take care
Kind regards Simon

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