Maldon Jewellery Co Reviews 

507
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love the beautiful silver charms and intricate pendants, noting that the items look completely accurate to the online photographs. People frequently mention the impressive selection of available pieces and the consistently high standard of overall craftsmanship. Some reviewers were happy with the surprisingly fast shipping times and the attractive, careful packaging. Consumers also deeply appreciate the responsive customer support provided when assistance is needed for sizing or special requests. Many returning buyers express great enthusiasm about placing future orders due to receiving such dependable service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and huge range... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the great range of items available.... See more

Service

Consumers find service to be positive, highlighting excellent communication and very nice assistance. People... See more

Order

Customers had positive experiences with order, highlighting fast shipping and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The items were exactly like described on the website. Beautiful silver charms! Delivery at our doorstep was sooner than we expected. Navigating the website was easy, though it took some time to g... See more

Company replied

Rated 5 out of 5 stars

Ecco la traduzione in inglese britannico: I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are... See more

Company replied

Rated 5 out of 5 stars

This is the second sterling silver locomotive pendant I've purchased from this Maldon Jewellery Co. and I love it! It's very detailed and of high quality, I'm delighted to have found such a beautiful... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. I’ve bought about 10 charms from here now and they’re gorgeous. There’s such a vast range available that it’s hard to choose and I’m sadly running out of room on my bracelet for m... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Thousands of sterling silver charms in stock. Silver crosses. Necklaces. Bracelets. Earrings. Pendants. Brooches and much much much more......


Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

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1-star

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4.9

All reviews

(507)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Very quick service. My order was exactly as I had envisioned. Nice gift wrapping. Simon was very pro active in contacting me to clarify something . Will be my go to in the future if I need another piece.

21 October 2025
Unprompted review
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review and stars!
I can't quite remember the query (it's me age you know!)
It might have been the product options playing up again.

Just for the future, we will be moving websites AGAIN, in January.

Something that doesn't get, or is less likely to be, affected by timeouts and chinese bots and other issues we have faced!!!

Anyway, I hope you have a lovely Christmas and Great New Year

Rated 5 out of 5 stars

Long delivery but good products

Ecco la traduzione in inglese britannico:

I purchased some charms. The items arrived in good order, well packaged. They are free from defects and the photos on the website were accurate. They are well made. A reliable website. Recommended.
Delivery in about 20 days, no option for faster delivery.
From Italy.

17 September 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you for the feedback and the review.
Couriers are the bane of my life. Their promises seldom reflect real life and I try to convey that in my delivery times.

You selected Royal Mail for delivery to Italy, and their AIM would be 5 days, I believe, but reality is around 2-3 weeks!
Looking at the details, the order was received on Tuesday 16th September around 11PM. Wednesday 17th September, we processed, soldered clips and packaged it, and was collected by Royal Mail around 12pm.
From there, it flew to Italy and was held by Italian customs from 23rd September and released on the 29th and final delivery on the 30th.

I wish I could find a quicker affordable courier.
Around a week in customs is ghastly, but that is the reality, unfortunately.

Sorry for the trouble.
Kind regards Simon

Rated 5 out of 5 stars

Fantastic 5* personal service.

Simon has been fantastic! Helping me sort out a charm chain and exchanging charms when I ordered the wrong size and soldering the lobster clips when I ordered them separately. He made it all so easy and nothing was too much trouble. He now has a customer for life!

16 September 2025
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Reply from Maldon Jewellery Co

B-)
I don't even need to look up who you are B-)
It was no problem to help out.
Amazon can be a pain in the "Neck" sometimes. They have adverts on every page and, well I could go on forever and a day!

On the website, you can choose the fittings on each product page.

Anyway, at the end of the day, we both worked together and got there in the end!! When there's a dialogue, it's not a problem.

I hope all is good with you and your family now and hope to help again soon.
Kind regards Simon

PS thank you for the review B-)

Rated 5 out of 5 stars

Helpful and courteous service

Helpful and courteous service. My granddaughter loves the earrings that arrived safely, on time and beautifully wrapped.

15 September 2025
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Reply from Maldon Jewellery Co

Thank you very much for the reviews and, oh crikey.
Order emails going back to January 2011.
Do I call you an "old customer" or does that sound rude?
Nope, that's rude, so I shall refer to you are a fantastic returning customer B-)
Sorry for the issues navigating the website.
I'm glad we got around it in the end, but I will do my best to make it work in the future.
Kind regards Simon

Rated 5 out of 5 stars

The customer service was 10/10

The customer service was 10/10, assisting in finding the right products for the right prices. Delivery was prompt too

8 September 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the glowing review.
Looking up that address I see orders going back as far as 2013, so thankyou.
I was just searching the emails and can only find the orders, but nothing on the "assistance".

Anyway, I am glad you are happy and if we can assist again then please let me know
Kind regards Simon

Rated 5 out of 5 stars

I have ordered multiple times from…

I have ordered multiple times from Maldon Jewellery and it’s always a 1st class service. Great communication and fast turnaround.

26 August 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you so much for the review.
You certainly have ordered QUITE A FEW TIMES, over the years!
PLEASE let me know if you want any specific charm quantities in the next few weeks. I think it was last year we ran out of the charm you needed, so I don't want that to happen again!!

Take care
Kind regards Simon

Rated 5 out of 5 stars

👍 Amazing jewellery and service

👍 Amazing jewellery and service

13 August 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Ahhhh, yes, now I remember.
The pixies!
Very interesting how the artisans take their inspiration, and very interesting, the Cyvra range. Thank you for that information.
Take care and thank you again.
Kind regards Simon

Rated 5 out of 5 stars

Good quality jewellery

Good quality jewellery, plenty of choice, and quick delivery. Good prices too.

3 August 2025
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Reply from Maldon Jewellery Co

B-)
Thank you for the review and stars; they always make me smile. Well, the good ones anyway B-)

I am glad you are happy with everything, but please let us know if we can ever assist.
Kind regards Simon

Rated 5 out of 5 stars

Lovely quality products ((have bought…

Lovely quality products ((have bought several times). Really helpful when contacted by phone with query. Items true to website photos and delivery as advised by supplier and on time.

2 July 2025
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Reply from Maldon Jewellery Co

Thank you again for the review. To be quite honest, I can't rememeber what our conversation was about, but I am glad I was helpful!!

RE The photos.
I try to be as genuine as possible with the photos.
I use minimal adjustments, just a bit of brightening with my poor lighting!!

Thank you again
Kind regards Simon

Rated 5 out of 5 stars

A charming gift

Well packaged, arrived on time, quality product at a fair price. Thank you!

25 June 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Hello,
thank you very much for taking the time to write the review.
I am glad you liked the silver charm.

RE Pricing
It is getting more and more difficult to keep the prices moderate due to the ever-increasing silver price.
Looking at the data it is the highest price since their data set started in 1973!!!
That's frightening.

Anyway, take care
Kind regards Simon

Rated 5 out of 5 stars

lovely product great service

lovely product great service. highly recommend

10 June 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you very much for taking the time to leave the reviews. As mentioned in your other review, I do hope you get the redirection Royal Main mess sorted out. It must be a nightmare for you!!
Take care and please let us know if we can ever help
Kind regards Simon

Rated 5 out of 5 stars

Quick service

Quick service, nice charms

2 June 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for taking the time to leave the review. I am glad you are happy with both the service and the charms themselves.
That's all we ever want really, happy customers!
Take care and thank you again for the multiple orders.
Kind regards Simon

Rated 5 out of 5 stars

I have bought many items from the…

I have bought many items from the silver charms section and have always been very happy with the quality. my greatgranddaughters love them too.

5 June 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much, ONCE AGAIN.
I am glad you are happy enough to keep returning and wow, since 2020!!!
Please take care and let me know if I can ever help
Kind regards Simon

Rated 5 out of 5 stars

great product

great product, sent out quickly.

29 May 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you, once again, for the reviews. Most orders placed by 10am (UK Time) are usually dispatched the same working day (Monday to Friday). Then we hope that the couriers do their part, and for most, they do!

Take care
Kind regards Simon

Rated 5 out of 5 stars

Ordered from New Zealand

Ordered from New Zealand, communication was great for when the product would be delivered.

19 May 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the order. I hope you liked all the charms you chose. I'm guessing a Venice theme, but usually I'm wrong B-)

Take care, and thank you again
Kind regards Simon

Rated 5 out of 5 stars

Everythings was ok either product than…

Everythings was ok either product than shipment

2 June 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Fantastic, thank you so much for the review. I am glad you like the "Ciondolo in argento sterling procione .925 x 1 ciondoli procioni". We have now also added the option for 11mm lobster clips, just in case some want a clip a little longer in the future.

Thank you again
Kind regards Simon

Rated 5 out of 5 stars

Great service and items

Great service and items, would definitely shop with you again

5 May 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you so much for the review and stars.
I am glad you like the charms.
If we can ever help, then please let us know
Kind regards SImon

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good swrvice and quality

7 May 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Wonderful, thank you.
Thank you also for the large order. I am glad it arrived quickly as sometimes the USA can get delays, depending on what the president's policies are, which can change by the hour B-)

Take care
Kind regards Simon

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy to use website, products as described, huge range of silver charms available.

21 April 2025
Maldon Jewellery Co logo

Reply from Maldon Jewellery Co

Thank you for the stars and review!
I am glad you like the range of charms.
We have over 5000+ and, on the website, you can select from bead fitting for Pandora Moments bracelets as well as lobster clips for Thomas Sabo bracelets.
Of course, not forgetting the traditional charm fitting of the good old jump ring.

I am glad you found the website easy to use. Some have commented that it is complicated, and recently we were suffering from long page loads, which have been fixed for the most part!

Take care
Kind regards Simon

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