Makro South Africa Reviews 671

makro online is useless don't ever order from makro online i placed an order from them twice for a Christmas tree they keep saying its with the delivery service maybe after Christmas I would get a Christmas tree from them they don't stick to their word when it gets delivered DONT BUY FROM MAKRO ONLINE BEST BUY FROM OTHER PLACES WORSE EXPERIENCE

Bought a Defy 614L DFF647 fridge less than a year ago. It broke and trying to deal with the warranty claims has been a nightmare. I have lost all my food as I got informed that it takes up to 5 business days for a technician to only come inspect. What insanity is that. One would think certain appliances like something that you keep thousands of rands of food in takes priority.

On top of that it is like applying for a home loan with all the info you need to provide them before they even book a technician. One would think providing them with the slip and a picture of the Fridge would be enough to prove you bought it. No they need serial numbers, date of purchase, Makro card number, etc. All that info is on the invoice???

Worst after sale treatment ever and who is going to replace all my lost food???

Will never buy from them again.

Gosh I wish had seen these reviews before placing an online order. Ordered and paid for a lawnmower on 11 December with a promised delivery date of 19 December. However the tracking has never progressed beyond "ready to ship". Concerned I have called multiple times speaking to Kim and others via call centre and WhatsApp. Each time making no progress beyond the Makro supplier being blamed. Trying to have the order cancelled is a nightmare with the waiting time for refunds being 14 working days which is equally unacceptable. Well this is the last time I order from Makro online a supposedly reputable dealer. The service from Amazon and Takealot is far superior.

Order placed and paid for on 29 November. Today, 18 December, NOTHING HAS BEEN DELIVERED!
I have heard so many excuses already about this non-performance and I am sick of it.

Makro Marketplace is a nightmare for third-party sellers. I’ve had multiple issues on the platform, the most serious being other sellers using my business branding without authorization. Seller Support pushed me to Compliance, Compliance never responded, and the issue remains unresolved.

On top of this, Makro routinely refunds customers unfairly, often without properly engaging the third-party seller, which directly harms small businesses operating on their marketplace.

There is no accountability, no effective compliance enforcement, and no real seller protection. The marketplace is a joke and, quite frankly, atrocious for third-party sellers.

I would not recommend Makro Marketplace to any serious seller.

I am very much disappointed in Makro. I ordered a 210cm Christmas Tree and I received a 180cm.. I called Makro enquiry and all they could say is that “That is not our tree, we are not allowed to exchange but just refund.” Doesn’t Makro check if their suppliers delivers correct items?!

This is not the first time even. Makro is very disappointing.

Makro is a very well established retailer in South Africa. Disappointingly, this has not stopped them from engaging in anti-consumer business practices. I ordered a couch from the Makro online store at a discount. Makro then delivered the wrong couch. I informed them of this as soon as I found out. The customer support agents told me that I need to log a return to receive a refund. I informed them that this is not a sufficient remedy as it does not allow me to benefit from the original deal that was advertised to me. The customer support told me to just log a return and pay the difference to order the same couch again (which was now R 6000.00 more). This is absurd. You can certainly get a good deal from the Makro online store but there is no guarantee that you will receive the item you ordered and there is certainly no guarantee that Makro will offer a sufficient remedy.

I bought a fan online from Makro for a gift exchange at work for our Christmas Party.
When the package arrived at work the box looked like it was opened and resealed, I reported the issue to Makro and there courier company The Courier Guy via there online service review. I wrapped the gift and gave it to my colleague at work, the next day I learned that there was no screws in the package to attach the blade or the stand to the base. I thereafter contact Makro and they advised me to return the product via there online returns portal. My colleague had brought the fan back to the office so I could get it returned upon looking at the condition of the product received I was absolutely disgusted at condition of the fan. There are 2 bases, the grill has no emblem, the motor has scratches, the bottom of the stand is bent and the is no fittings supplied.
Makro has agreed to refund me the money spent. My concern is that Makro deals with unscrupulous online supplies which ends up wasting our time and money. Now I have to wait 2 to 4 days for the package to be fetched then a further 5 to 7 days to get my refund paid back to me as a loyal client of Makro for years it feel like they just care about there own bottom line and nothing about the customer, no apology or anything, very disappointing service from the countries biggest retailer.

The call center should be closed because you get zero help as customer, if the call disconnects while the full of attitude call center agent attempts to help there's no effort to call back the client. Doug Jones should seriously consider doing a audit on the call center and how they communicate with their fulfillment department because the overall service is trash on a hot day.

Doesn't deserve a one-star paid for a product it's very quick to take my money on the 1st of December delivery was supposed to be the 11th of December no confirmation of payments received to me nothing until I complained on the 12th and I am still waiting I had to cancel my holiday to my family and now I'm going a game on Friday and guess what it is still not with me I will never buy from macro again

I attempted several times to buy a Hisense 75-inch TV from Makro Online between 11 and 16 December 2025. Each attempt followed the same pattern:

• My bank card was successfully charged
• The Makro website showed “Order not placed” or “Order pending – payment not confirmed”
• No order was ever confirmed or fulfilled
• Days later, Makro reversed the payment

This happened multiple times, including my most recent order placed on 16/12/25. My bank statements clearly show that the payments were authorised and settled. Makro later reversed them, which confirms the issue is not a bank or card failure, but a problem inside Makro’s own systems after payment is taken.

The issue is compounded by being repeatedly advised to place new orders. Each attempt resulted in further amounts being deducted from my bank account, with no corresponding order being fulfilled. While these payments were later reversed, this created a clear opportunity cost, as my funds were tied up for days at a time while I waited for refunds, limiting my ability to make alternative arrangements.

To rule out a payment issue, I used the same card successfully for another Makro order (Paper and a Printer which were delivered by 16/12/25). That order went through without issue.

Customer support repeatedly advised me to “place a new order”, which only resulted in further charges and reversals. I provided bank statements and even a bank confirmation letter, but the problem persisted. No manual intervention was applied to actually fulfil the order.

This TV was meant to be a Christmas gift and the repeated system failures caused unnecessary stress, delays and time wasted.

After reading other reviews, it’s clear this is not an isolated incident. The pattern of payment taken, order failing, and refunds issued later appears to be systemic.

Makro Online should not be advertising stock or accepting payment if their system cannot reliably complete orders, especially for high-value items.

I'M SCAMMED! This is honestly the most shameful company I've ever dealt with of this size. They didn't deliver my mattress and are NOT refunding me. Their customer support is using excuses for the last 2 months. It's honestly INSANE how a company this size can SCAM you. PLEASE PLEASE PLEASE don't buy from these SCAMMERS!!!

I ordered an item online on the 4th of November 2025. Followed up on the 15th of November which was the due date for delivery. On WhatsApp they told me to wait another 5 business days. Followed up again on the 31st of November. Item failed to ship and I will be refunded. Two weeks later still waiting for my refund

Ordered a Marco 24” suitcase that was meant to be delivered on 10 December 2025. The suitcase was not delivered then after several emails and tweets to inquire as regards the progress of the order, Makro unilaterally cancelled my order due to supplier issues yet the items are still advertised on the website. Makro is a scam! NEVER ORDER FROM MAKRO! They won’t deliver and who knows when you’ll get your money back?

The most useless delivery people ever.I will never ever buy a single thing from makro ever again!!!!!!!!!!!

I've bought an item online on the 29th of November, was supposed to be delivered on the 8th of December but nothing no communication whatsoever. Makro has lost a customer
in me.

Since my review below on 13/11/2015 I recently dscovered that Makro refunded me on 30/11 - I never picked it up on my credit card.
I must therefor appologise for hammering them on their slow refunding.
HOWEVER - my critisism regarding their poor quality control over online advertised products - of 3rd parties - remains.
Thank you for the refund.
Much appreciated.
.......
I should have read the reviews first before ordering the aircon!! - same as so many other reviews!!
I saw a Makro advert for an aircon at a VERY good price (asuming an aircon can heat up & cool down) - in hindsight TOO good to be true. I ordered it & paid by credit card.
While waiting for delivery, I by chance saw a youtube video where someone complained about a similar aircon, which turned out to be only a heater.
I then phoned Makro, asking about the ad, the heater & the video refering to the same "aircon". The lady confirmed that Makro's adverts are reliable.
When delivered, no surprise, it was the fake video heater.
I immediately requested a refund.
When complaining about the above history, they told me that it is a "3rd-party advert - they have no control over the quality! (so much for the good name of Macro)
The "heater" was picked up within 2 days.
But the refund is still outstanding after a month of numerous calls.
In the meantime my credit card has been compromised & I now keep it "closed" & only "open" it when I need it - so I contacted Makro again & explain my problem. They only confirmed my money "is on its way" & they cannot make a refund any other way but to my (closed) credit card. Not even buying something else at their store, against a credit.
So, a good name has been ruined.

I checked just now - the ad is still on their website:
"Generic 12000 BTU (2 in 1 Portable Wall Mount Air conditioner) Du..."
Can you believe it!!??
This department of Makro is pathetic!

Makro, this is honestly unacceptable.

I placed an online order specifically because the colour of the welding face shield I wanted wasn’t available in-store. What did I get? A completely different colour — with zero communication or confirmation from Makro.

To make things worse, customer service can’t assist, doesn’t seem to know anything, and the branch that fulfilled the order (Makro Riversands) won’t even pick up the phone. I’ve now wasted 25 minutes on hold, being transferred around, with no one actually answering.

I also sent an email and got no real feedback or assistance.

This is supposed to be a Christmas gift, and the entire experience has been nothing but disappointing.

Absolutely disgusting. Ordered a Christmas gift early December to be delivered in 5 days but when I followed up 10 days later they said the courier cancelled my order without notifying me😡

I ordered several items months ago. The order showed as "Packed" and "On route to customer" and then 3 weeks later, it changed to "Cancelled items." I have ordered a number of items from them and 10% actually reach me as I ordered.