Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
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Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Wrong item sent, no invoice, no admittance
Ordered a pack of foam rollers and got sent a different item. The price was similar thankfully. Contacted Makeup.uk who asked for photos and the barcode on the product which I duly sent. I also sent a screenshot of the foam rollers I ordered.
They insisted it was the right product that I received.
I told them it was likely a wrong product code on their website or it was dispatched wrongly but they refused to budge and said I had got what I had ordered.
There was no confirmation via email or an invoice sent.
This is a bad company to deal with.
22 March 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback, and we are sorry to hear about the confusion with your order.
After reviewing the case, we can confirm that the item dispatched matched the product code and listing details on our website at the time of your purchase. We understand you felt the item was incorrect, and we appreciate you providing photos and a screenshot as this helped us investigate thoroughly.
We are always open to reviewing any discrepancies, including product listing errors, and we regret if our response felt dismissive. Regarding the missing confirmation email, this may have been filtered to your spam or junk folder as those get sent by the system automatically.
We appreciate your feedback and will use it to help improve our service.
Do not use this company please!!
Do not use this company please! It is the worst customer service ever experienced.
I ordered three items and one leaked in the box during delivery and they have been very awkward and did their best to make fun of the situation without even try to refund me. I mean who would pay full price for an empty bottle?? I sent them photos and videos of the issue and all they could do was to send the same phrase “send photos and videos of your issue”. It was clear since the first email that they would not provide any service. PLEASE DO NOT USE THEM!!
BE CAREFUL they flip the situation in their favour!! These people are very shady and lying. My issue happened in a box during transportation and only one bottle was empty. These lovely understanding people said that my photos or my videos were not showing the problem. I explained many times to them what the problem was but clearly they don’t want to do anything about it and keep saying that my photos and videos didn’t show the problem. After explaining many times something that even a 5 year old understands clearly, I understood I had to use a different route: PLEASE DON’T USE THEM because in case of a problem their customer service is non-existent.
THEIR REPLY is another insult to me that I paid real money to them, and they never understood that no one would buy an empty bottle in a supermarket even if that happens accidentally.
4 April 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your disappointment. We take all damage claims seriously, which is why we ask for clear photos and videos to assess the issue and offer a fair resolution.
Unfortunately, in this case, the materials provided did not meet the requirements for us to proceed. We understand this may be frustrating, but we can only process claims once we have the necessary evidence.
Should you wish to resubmit the requested information, we are more than happy to re-open the case.
Avoid this company. Appalling customer service
I ordered an item from this company. Because of dishonest actions by the courier Evri, the item was returned to Make Up UK 2 days after it was dispatched. Make Up UK were able to tell me straight away that the item was being returned as Evri had notified them. It took Make UP UK a further THREE weeks to refund my money, even though it had been confirmed by the courier that I had notified received the item and it was being returned by the courier. Make Up UK strung me along for three weeks by telling me they had to co duct an investigation and had to wait for it to conclude. The problem was between Make Up UK and Evri and had nothing to do with me, but my refund was delayed without a proper explanation to me. This is appalling customer service. It was my first order with them but I definitely will NOT be using them again. I’m convinced I would never have got my refund if I wasn’t regularly contacting them and not letting the matter lie. In the end, J told them I was making a Section 75 claim from my credit card provider. Low and behold, I then got my refund. Very shady practice on their part.
6 March 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your first order with us was disappointing.
We completely understand your frustration regarding the delay in receiving your refund. While we did receive confirmation from the courier that the item was being returned, our standard process requires us to carry out an internal investigation before issuing refunds on undelivered items. That said, we recognise that this process took longer than it should have in your case, and we sincerely apologise for the inconvenience.
To confirm, your refund was issued on 25 March. We’re currently reviewing our procedures to help prevent delays like this in the future and to improve how we keep customers informed throughout the process.
We truly appreciate your feedback, even when it’s critical, as it helps us improve.
Dubious at first!
Recently ordered from makeup.uk and then read the reviews which made me very nervous! Alas, my items arrived on time as promised and I'm very pleased with my purchase! I couldn't find the deodorant I needed instore but Makeup.uk had it in stock at a competitive price! THANK YOU
25 March 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for sharing your experience! We are glad we could help you find the deodorant you were looking for at a great price. Your feedback means a lot to us, and we look forward to serving you again in the future!
All good, a legit site, not a scam
I ordered some of my favourite shower products by Tesori at an amazing price. The delivery took a week which is very good considering the package comes all the way from EU. Everything was packed neatly. I used this website in another country, it seems to be a big international chain, and they never disappoint! Highly recommend.
9 February 2025
Unprompted review
Reply from Makeup.uk
Thank you for your wonderful feedback! We are glad to hear that you had a positive experience with us. It’s great to know that your favorite Tesori shower products arrived safely and on time, and that the packaging met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you!
Do not use this company
Do not use this company. I ordered two items. One was packaged with the pump taped down so soaked the box and was completely empty on arrival. I immediately sent a photo asking for a refund or replacement and chased a number of times but they have still refused to replace the item and claiming I didn't email in time, despite the fact that I emailed on the day the items arrived. Both inefficient packaging and appalling customer service.
17 February 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience and take such concerns seriously. We did request additional details in order to resolve the issue, but unfortunately did not receive a response within the required timeframe. We are still happy to assist — if you can provide your order number and relevant information to our support team, we will gladly re-open the case and look into a solution.
They refuse to refund me for an item I never received
I bought a perfume. Evri lost it and the people at Makeup don't want to give me MY money back. They know that Evri lost it but they don't care.
UPDATE: I received my perfume.... After 18 days and after I contacted Evri customer service and agent Claire took care of it. The seller said they open an investigation.
18 March 2025
Unprompted review
Reply from Makeup.uk
Thank you for your update. We are sorry for the delay and the inconvenience caused by the delivery company. While we did open an investigation with Evri, we understand how frustrating the wait must have been. We are glad to hear the parcel was eventually delivered and appreciate your patience throughout the process.
It works
I ordered the product, it arrived well packed. There is a large selection of products, including European manufacturers, and the only inconvenience is that I had to wait about a week. After payment and before receiving the parcel, I received several notifications by email about the order status. I am satisfied with everything, if I need something in the future, I will order here again.
18 March 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback! We are happy to hear that your order arrived well-packed and that you were satisfied with the product selection. We appreciate your patience with the delivery time and are glad our order status notifications kept you informed throughout the process. We look forward to serving you again in the future!
Fake Perfume
I had been looking for a perfume that I used to use and love called Burberry Brit.
I found it on this site and it was delivered.
THIS IS A FAKE PERFUME that has been delivered. Yes it smells the same but the e sprayed loads on my arm and it is NOT holding.Even the packaging looks fake.
FAKE PRODUCT !!
13 March 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback and your time. All products presented on our website are authentic. Over the years we have been cooperating only with reliable suppliers.
The longevity of the perfume is strictly individual, since the scent may vary, depending on many factors: skin type, clothes, its composition, the ingredients used, and temperature.The skin's natural hydro-lipidic film, a mixture of perspiration and sebum, is unique to each of us. This is why when excessive sweating, the smell and the holding of your perfume can be altered by humidity. So, to make sure that your perfume is always loyal to you, you can spray the fragrance on your clothes, preferably on natural materials. A well-moisturised skin allows a better holding of the perfume. Also, the scent of the skin varies, depending on its body temperature and the weather. It is different according to your skin type, whether it is rather dry, oily, supple or soft. We hope you will be able to follow all the recommendations so you perfume lasts longer.
I ordered three perfumes (perfumes that…
I ordered three perfumes (perfumes that I have been unable to find anywhere else) and one body spray on the 7th of March, I received an email the same day to say the order was being processed. I recieved an email on the 12th to say Evri have the order then another email to say the order is out for delivery. Delivered on time.The order was well packaged and perfumes were all intact and cellophane wrapped. Really pleased with my order and will definitely order again. They have some great perfumes you can't get anywhere else. I also like that you only have to spend £20 for free delivery.
13 March 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your wonderful feedback! We are thrilled to hear that you are happy with your order and the perfumes you received. We look forward to serving you again soon, and thanks again for choosing us.
Noblesse Kiss Lashes
purchased noblesse kiss lashes just to be sent the wrong style of lash, and because i only noticed when opening it and trying it on: they refuse to refund me. I understand there are some concerns surrounding returns that have been opened but i have been sent the wrong pair of lash? just very disappointing experience, will not be buying from them again.
7 March 2025
Unprompted review
Reply from Makeup.uk
We apologize for the inconvenience you've experienced and truly understand your frustration. We are unable to locate your account or order in our system as you did not provided any details of your order as it had been requested by Trustpilot. Please contact our customer support team with your order number or more specific details, and we'll be more than happy to assist you in resolving the issue as quickly as possible. Thank you for your time.
Do not order they have taken my money…
Do not order they have taken my money and I have not received my order I have given them plenty of chance to sort it out told them if they can't deliver to refund my money and they have not even bothered to answer me I am on a pension and can't afford to just let them get away with this terrible service well actually no service
3 December 2024
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience, and we completely understand your frustration. After reviewing your details, it appears that we are unable to identify your account or order through the system based on the information provided. Please reach out to our customer support team with your order number or more specific details, and we will be happy to assist you in resolving this issue as quickly as possible. We take these matters very seriously and will work to ensure you receive the help you need. Thank you for your patience.
Ordered 2 creams from this company in…
Ordered 2 creams from this company in December sent 2 emails in January as still not received them said was out of stock I would receive them 7-12 days and would send at tracking number have now sent other emails and completed ignored now have to get in touch with credit card company for them to get me a refund as this company has taken my money won’t reply so beware of this fraud
9 January 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience, and we completely understand your frustration. After reviewing your details, it appears that we are unable to identify your account or order through the system based on the information provided. Please reach out to our customer support team with your order number or more specific details, and we will be happy to assist you in resolving this issue as quickly as possible. We take these matters very seriously and will work to ensure you receive the help you need. Thank you for your patience.
Great costumer service
USPS lost my package with my son shampoo . I usually order about 7 of them, because this is the only anti dandruff shampoo that works for my son. The store works great with me and after I have the USPS letter , they said that they will reimburse my money.
25 February 2025
Unprompted review
Reply from Makeup.uk
We are so sorry to hear about the issue with the delivery company losing your package. We are glad to hear that we have been supportive. If there is anything else we can do to help or if you need further assistance with the process, please don’t hesitate to reach out. We truly appreciate your understanding, and we are here to make sure you get the best experience possible.
Very bad website order pay money they…
Very bad website order pay money they newer send order
25 February 2025
Unprompted review
Reply from Makeup.uk
We are really sorry to hear about your experience, and we completely understand your frustration. This is definitely not the experience we aim to provide. Please reach out to our customer service team with your order details, and we will look into the issue immediately to ensure your order is processed or refunded. Thank you for your patience, and we hope to make things right for you.
Ordered on 10 Nov and parcel arrived 21…
Ordered on 10 Nov and parcel arrived 21 Nov 24. Exactly what I ordered and product was excellent (Calvin Klein Eternity products). Customer services response was both timely and clear when I was tracking parcel too. I’m just about to re-order.
21 November 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for your wonderful feedback! We are so glad to hear that your order arrived on time and that you were happy with the Calvin Klein Eternity products. It ss great to know that our customer service team was able to assist you promptly. We truly appreciate your continued trust and support, and we look forward to serving you again with your next order!
Would recommend
Despite all the negative reviews, which fortunately I read after I had already placed my order, my experience was nothing but positive. I ordered the impress press-on nails and they arrived on time (within 4 days of ordering) and they look exactly as described. Thank you.
21 February 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for sharing your positive experience! We are thrilled to hear that your order arrived on time and that you are happy with the impress press-on nails. We truly appreciate your trust and support, and we are glad everything worked out well for you. If you ever need anything in the future, don’t hesitate to reach out!
Terrible company
Only giving 1 star as it won't allow me to leave a review otherwise. I bought 2 eyeshadow palettes and only 1 arrived reached. I reached out via email and was asked to provide photos which I did. I am still waiting to hear back and that's been a month tried to get my money back with no success absolutely shocking company do not use.
15 January 2025
Unprompted review
Reply from Makeup.uk
We sincerely apologize for the inconvenience you've experienced and understand your frustration. This is certainly not the level of service we aim to provide, and we are sorry for the delay in resolving your issue. Please know that we take these matters seriously, and we are committed to making things right for you. Could you please reach out to us directly at Makeup.uk with your order details? Unfortunately, we were not able to get any information from you on Trustpilot. We will prioritize your case and ensure it gets resolved as quickly as possible. We truly appreciate your patience.
Don't use this company
Don't use this company! I brought perfume from them and it never got delivered and they kept saying they would give me a refund but never did. I spent ages going back and forth via email and they made the process difficult. Using them is definitely not worth the discount!
14 February 2025
Unprompted review
Reply from Makeup.uk
We sincerely apologize for the experience you've had with us, and we completely understand your frustration. This is not the standard of service we strive to provide, and we are truly sorry for the delays and difficulties you faced in getting your refund.
Since you have refused to provide the order details on the platoform, we are not able to provide further assistance. In the meantime, we would like to resolve this for you as quickly as possible. If you could kindly provide your order number, or conract us directly, we will be happy to investigate this case and find the best resolution for everybody involved.
I would happily place more orders from this company
I didn't read the reviews until after I had placed my order. If I had I would probably not have bought anything. However my experience has been a very positive one and I have no complaints whatsoever.
After ordering I received a an email with the order details and the probable delivery dates. My order arrived earlier than expected. It was well packaged and I'm so glad that the items I ordered were in stock. The company that makes them have discontinued them and the prices here in the UK are exorbitant.
My experience with Makeup.uk has been 5 star and I would happily buy from them again.
13 February 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your order arrived earlier than expected and that everything was well-packaged. It's great to know that you found the items in stock, especially considering the challenges with availability elsewhere. We truly appreciate your feedback and are so glad that you’re happy with your purchase.
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