While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

As many customers before, I got a bit nervous because of the very mixed reviews. I received the product, a Roche Posay sunscreen, after eight days, three days after the stated delivery date. Customer... See more

Rated 5 out of 5 stars

I have to admit, I was a little worried after reading some Trustpilot reviews, but I'm happy to report that my experience was fantastic! Yes, the shipping takes a little longer because it comes from e... See more

Rated 1 out of 5 stars

Helt absurde krav vedrørende vare der gik i stykker ved første brug. Jeg skrev en mail med ordrenummer 1702466373-0696 og et foto som tydeligt viser at dimsen er gået i tre stykker. Sva... See more

Company replied

Rated 1 out of 5 stars

Horrible Ordered two items, specifivally checked the delivery date because i really needed the refill of my cometics. Not only didn’t come in time but took 3 weeks to hear anything about the package.... See more

Company details

  1. Cosmetics Industry

Written by the company

vi tilbyder det meste indenfor makeup, kosmetik og tilbehør til noget der nærmer sig markedets skarpeste priser. Velkommen til Makeup.dk


Contact info

3.4

Average

TrustScore 3.5 out of 5

427 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unprofessional, disrespectful

I made an order on the 25.10.24 , according to their online shop,the delivery should have taken 2 to 3 business days.I get a notification on the 27 that my package would be delayed,but it will arrive on 4.11.24! This is already 3 days delay,but I was willing to put up with that.Now , today on the 4th I call the delivery company and they said to me that they not even received the package from Makeup! When I called this online shop,the lady said to me that there were some delays to Denmark,and maybe I will receive my package on 7th ,or 8th November! Maybe..no notification in advance,no explanation no apologies, just like take it and show it kind of attitude! Never again I will order from them ,and I will advise others to do the same! I heard already shady things of them but this has cemented my opinion! From all the online stores,Notino,Deloox ,Parfumdreams etc. , Makeup sits at the bottom!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

I received my first order

I received my first order. I am ever so pleased. Everything came as described, very fast vía DAO, and the most competitive prices I found both online and in the shops. I will be buying there in the future.

24 October 2024
Unprompted review
Rated 1 out of 5 stars

Didn't receive my products,some time…

Didn't receive my products,some time ago received expired eyeliners,mascara,this time received wrong perfume where they told it's my previous orders, totally disgusting, understood that I won't get my products and my money. People,be aware,pay a little bit more,but avoid this company if you don't want to regret later,I've didn't learned,now lost money and have nothing

10 September 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Please update with an order number so we have a chance to look at your case.

Rated 1 out of 5 stars

Scammers, disgusting experience

Scammers,be aware,received wrong items and they blamed me that it was my previous order and no refund possible, so paid money and no product got. Absolutely scammers

2 September 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Absolutely not scammers.... can you update with an order-number ?

Rated 1 out of 5 stars

Be careful scammers

Be careful, absolutely scammers,sending wrong items,pointing on ridiculous reasons why they can't solve it,also products are low quality dried eyeliners, not sealed with security stickers for a lipstick and many many other problems,be careful better pay 10€ more,but have what you have paid for

12 September 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Absolutely not scammers.... can you update with an order-number ?

Rated 5 out of 5 stars

Sorry about doubting you guys rock 🐈‍⬛🦇🖤

Sorry about doubting! I saw all those "scam" reviews and my anxieties flare up, but I was very wrong! My package arrived super fast in one week and everything it's in order!!! I got suggestions and wasn't fair to judge becouse of some other bad reviews. Everything was actually perfect and my package is already here in less than a week!!! It was too good to be true!!! I mean free shipping?? Ughh I feel so bad because i was very hesitate writting emails and it was actually everything perfect... 😭 please people don't do what I did trust the website couse they rock! I hace already here my Korean fancy shampoos and they look amazing! Fantastic I can't wait to try them!
I'm so sorry for doubting makeup. You prove me wrong and I will definitely buy again. By the way guys everything was impeccable on the packaging they even send you a plastic cover for rain and good prices also !!! Thank youu!!
I wish I could put pictures couse that would actually be more cool.

12 August 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

THANK you SO MUCH... We look forward for you to come to Makeup and shop again :-)

Rated 5 out of 5 stars

It is a second time when I made order…

It is a second time when I made order to makeup.dk. I live in Denmark, but sometimes I would like to buy some creams, serum made by Poland. I am very satisfied. Cosmetics are compliant with description. Very fast delivery. For sure I will be regular customer

7 May 2024
Unprompted review
Rated 5 out of 5 stars

i´ve bough many fragrances over many…

i´ve bough many fragrances over many years , great products amazing service, for sure i recommend shopping at their site

7 May 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Thank you so much for your support to Makeup.dk

Rated 3 out of 5 stars

Used products

Hi, I received my parcel today, it came really fast, fascinated, but two of the products were used, one of them has little left (Maybelline primer)) and the other one (lip pencil) is half used, and mascara was opened, in rest everything is fine

12 April 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Hi Lane and thank you for using MakuUp.dk and for the review. Can you update with a ordernumber so we can look into what happened ?

Rated 4 out of 5 stars

Thank you for the delivery

Thank you for the delivery. Everything is safe and sound. I give a slightly lower rating because... For unknown reasons, delivery did not arrive at my home as promised. I had to pick it up at the post office. Thank you.

8 April 2024
Unprompted review
Rated 1 out of 5 stars

Package never arrived

Package never arrived. Purchased on the 29th of January (2-3 working days, it says 🙄)…today it’s the 7th of February and nothing has arrived yet.
According to the tracking number, the package is in Erritsø and it’s been there since January the 30th 🤷🏼‍♀️
Order number: 1706515217-0796

29 January 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

We are very sorry to hear that your purchase has not arrived... although you mention that is has been in Erritsø from the 30 januar... We did all by the book and DAO apparently make some mistake...we are sad that we get the bad review for DAO's mistakes and hope for your understanding that the mistake is not on our side...UPDATE : We can see DAO updated status and is in search for the lost package.

Rated 1 out of 5 stars

Helt til grin reklamation

Helt absurde krav vedrørende vare der gik i stykker ved første brug.

Jeg skrev en mail med ordrenummer 1702466373-0696 og et foto som tydeligt viser at dimsen er gået i tre stykker. Svaret var:

Please, send us photos of the received goods from all sides with the bar
code and signs you are unsatisfied with clearly seen. Also, please, send
photos of the delivery box with the label clearly seen.

If you want your case to be considered, in this regard, please, provide
us with all the required information within 14 days from the moment of
announcing the claim.

Det er jo helt til grin.
Jeg har selvfølgelig ikke boksen mere, og det ligner da mere et scam end et seriøst firma.
Så kan varen være nok så billig ...

15 January 2024
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Vi er kede af din oplevelse og at et af dine produkter gik i stykker ved brug, og at den leverede dokumentation ikke lever op til refundering. Vi håber at du, til trods, bliver glad for dine produkter.

Rated 1 out of 5 stars

I bought a parfume and nothing came!!!

I bought a parfume the 28th of december 2023, and it was expected to be delivered with Dao the 1st of january, and now its the 3 January and nothing is here and i haven’t been provided with a tracking number or anything ~ My order number is 1703675012-0696

28 December 2023
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

We are sorry for your concern and apologize. We can see the order is in DAO's hands in Denmark and should be soon arriving. Please check your spam filter for mail with tracking code. It is sent automatically and sometimes appear there. If not it is a technical error that you did not get it, and we hope for your understanding.
We hope you will be happy for your perfumes and wish you a happy new year.

Rated 5 out of 5 stars

I bought 3 perfumes

I bought 3 perfumes. All great quality and price and will buy more in the future. Bought Sunday got the package Tuesday.

4 December 2023
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

We are happy to hear that you're satisfied with the perfume and the warning of your return to Makeup.dk in the future :-) We are ready ;-)

Rated 1 out of 5 stars

AVOID AVOID AVOID

Nail lamp stopped curing the product after 3-4 weeks of normal use. Company avoids accepting the reclamation unless, attention please, they receive a recording of the whole process using the lamp, suggesting I cannot do my nails (all previous lamps worked perfectly fine..). Not to even mention that at first use lamp worked perfectly fine… AVOID THESE SCAMMERS

15 December 2023
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Can you provide us with a order-number so we can reply the review ?

Rated 4 out of 5 stars

Quite fast delivery, but

Quite fast delivery, but one star less for misinformation - no information on the website that the main warehouse is in PL, so prices are a bit too high. Other than that, good customer service too

3 November 2023
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

Thank you so much Aleksandra for this review.

Rated 5 out of 5 stars

This is the website I missed while in Denmark.

I'm a polish woman leaving in Denmark and I missed website like this! Where I can order polish products in a reasonable price and free delivery from 179kr. I will definiately use it regurarly.

1 September 2023
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

We are so very happy to hear that you found Makeup.dk so you can get your favorite products :-) We are glad to assist and bring beauty to your life ;-)

Rated 1 out of 5 stars

Do not order it’s a scam

Do not order it’s a scam, parcel never arrived. They say they will refund and they don’t.

17 August 2023
Unprompted review
Makeup.dk logo

Reply from Makeup.dk

We can assure you we are NOT a scam. Provide us with a order number to check up on the status please.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look