I must say your customer Care team are exceptional, I recently dealt with Caitlin C who was brilliant at dealing with my query. Nothing was too much trouble, as promised she contacted the factory... See more
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Review summary
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Reviews shaping this summary
I would really recommend this site blinds were received in a good time scale and lovely quality also for there customer service, I had a faulty blinds and they happily replaced it without any bother,... See more
Company replied
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day. Already mentioned you to friends and I would... See more
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Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go ar... See more
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Company details
Written by the company
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contact info
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, United Kingdom
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4.4
Excellent
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Excellent after sales!!
I recently purchased 4 sets of blinds from this company and had a fantastic experience from start to finish. The quality of the blinds exceeded my expectations, and the installation process was not difficult at all.
I made a stupid error of inputting one of the blinds measurements wrong when purchasing, so one of the blinds size was inaccurate unfortunately. However I contacted customer service and spoke to Paul. He was absolutely amazing in helping me with my error and sorted out a replacement immediately.
What truly stood out was their after-sales support and customer service. Paul was responsive, helpful, and genuinely committed to ensuring everything was perfect. It’s rare to find a company that cares this much about customer satisfaction.
I highly recommend Make My Blinds to anyone looking for quality products backed by outstanding service.
Paul is an absolute credit to this company, you can tell he genuinely cares and works hard to ensure you're satisfied with everything. Thanks again Paul!
We'll definitely be purchasing more blinds for the other rooms!
27 March 2026
Unprompted review
Reply from Make My Blinds
Hi Naz,
Thank you so much for such a fantastic and detailed review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the quality of the blinds exceeded your expectations and that the installation process was straightforward. Even more importantly, we’re really pleased that when a measurement issue arose, our team was able to step in and resolve it quickly so you could reorder with confidence.
Your comments about our after‑sales support truly mean a lot to us. We take great pride in ensuring every customer feels supported, and it’s wonderful to hear that Paul was able to help so promptly and effectively. He really is a valued member of the team, and your kind words will absolutely be shared with him.
Thank you again for your recommendation — we look forward to helping you with blinds for the rest of your home whenever you’re ready.
Kind regards,
The Make My Blinds Team
Make My Blinds is very good company…
Make My Blinds is very good company highly recommend and great quality. All fitted and perfect no issue blinds good and customer service.
26 March 2026
Unprompted review
Reply from Make My Blinds
Hi Jesse,
Thank you so much for your kind review! We’re delighted to hear that your blinds were great quality, fitted perfectly, and that you had no issues with your order. It’s also lovely to know you were happy with our customer service.
Your recommendation means a lot to us — thank you for choosing Make My Blinds. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great blinds and customer service
We've have had a full set of custom blinds for all our windows for a couple years now. Don't hesitate to order bold colours, they create such a lovely light!
But the reason I write this review is because the tilt mechanism broke on one of the blinds and customer support was great, they didn't argue about the blinds being older than a year, but instead got the factory to send the spare part and to put together a simple instructions document how to do the replacement.
16 March 2026
Unprompted review
Reply from Make My Blinds
Hi Daniel,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’ve been enjoying your custom blinds for several years now — and we love your recommendation about bold colours bringing in beautiful light.
We’re especially pleased to hear about your experience with our customer support team. Even after some time, we always aim to help wherever we can, so it’s great to know we could arrange the replacement part and provide clear instructions to get everything working again.
Thank you again for your kind words and continued trust in Make My Blinds. If you ever need any further assistance, we’re always here to help.
Kind regards,
The Make My Blinds Team
make My Blinds are high quality and fit…
make My Blinds are high quality and fit perfectly. very great and professional company. All person like this website. I am very satisfied.
23 March 2026
Unprompted review
Reply from Make My Blinds
Hi Andrew,
Thank you so much for your kind review.
We’re delighted to hear that your blinds are high quality and fit perfectly, and that you found our service professional. It’s wonderful to know you’re very satisfied — feedback like this really means a lot to our team.
Thanks again for choosing Make My Blinds, and please don’t hesitate to get in touch if we can help in the future.
Kind regards,
The Make My Blinds Team
This company delivers quality
The blinds are high quality, fit perfectly, and were easy to install. They were excellently packaged and came with clear, accurate instructions. You can tell straight away from the packaging that this company delivers quality.
Customer service was very polite — they even called me to confirm the colour, which I really appreciated. Delivery was also very fast.
The only thing I would suggest is adding real-life photos of the installed products on the website. This would help customers better understand the actual look and colour, as this was my only concern when ordering.
Overall, I am very satisfied. A reliable and trustworthy seller.
27 March 2026
Unprompted review
Reply from Make My Blinds
Hi Velyana,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that you’re happy with the quality, fit, and ease of installation of your blinds, as well as the packaging and clear instructions. It’s especially rewarding to know that the care we put into every order is evident from the moment it arrives.
We’re also really pleased that our customer service team’s call to confirm the colour was helpful — we believe those extra checks make a big difference to customer confidence.
Thank you as well for your valuable suggestion regarding real‑life installation photos. This is great feedback and something we’re always looking to improve, as we agree it can really help customers visualise the finished result.
We truly appreciate your kind words and are delighted to hear you found us reliable and trustworthy. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Make My Blinds great comapny and very…
Make My Blinds great comapny and very professional I like this comapny all person like this comapny. I am very happy.
21 March 2026
Unprompted review
Reply from Make My Blinds
Hi Ryan,
Thank you so much for your kind review.
We’re really pleased to hear that you found us professional and that you’re happy with your experience. Your positive feedback means a great deal to us, and we truly appreciate you choosing Make My Blinds.
If you ever need anything in the future, we’re always here to help
Kind regards,
The Make My Blinds Team
Make my Blinds great company my…
Make my Blinds great company my experience good. I like make my blinds all customer very happy and I am happy.
20 March 2026
Unprompted review
Reply from Make My Blinds
Hi Nathan,
Thank you so much for your kind review.
We’re really pleased to hear that you had a good experience and that you’re happy with both our service and your order. It means a lot to know our customers are satisfied.
Thanks again for choosing us — we truly appreciate your support/
Kind regards,
The Make My Blinds Team
They all fitted the first time…
They all fitted the first time perfectly, with not one issue with any of them, and I think I bought about 12 blinds for the whole house around 10 months ago, so I'm very happy. They also look great inside and outside. It was a great price too, all in all I'm delighted with my purchase, and I'd have no issues recommending Make My Blinds to anyone looking for blinds, thanks Mark
20 April 2025
Reply from Make My Blinds
Hi Mark,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that all of your blinds fitted perfectly first time and that you’ve been happy with them over the past 10 months — that’s exactly the reassurance we love to hear.
It’s great to know they look just as good from the outside as they do inside, and that you were pleased with the pricing too. Ordering blinds for an entire house is a big decision, so we really appreciate your trust and your recommendation.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us.
Kind regards,
The Make My Blinds Team
Excellent Company to do business with
The whole experience from ordering online to delivery receipt could not have been better. The quality of the Venetian blind was excellent as was the fit.delivery was very quick and made the whole experience very rewarding.I would have absolutely no hesitation in recommending Make My Blinds UK to anyone looking for quality at a very very reasonable price.
19 March 2026
Unprompted review
Reply from Make My Blinds
Hi Stewart,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that your experience — from ordering online through to delivery — was seamless. It’s wonderful to know that your Venetian blind fits perfectly, arrived quickly, and met your expectations in terms of quality.
Your kind recommendation truly means a lot to us. We’re thrilled that you found great value in both our products and service.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Fantastic customer service
Fantastic customer service; sets Make My Blinds apart from the crowd.
Replacement parts ordered for a broken blind swiftly.
17 March 2026
Unprompted review
Reply from Make My Blinds
Hi John,
Thank you so much for your fantastic review.
We’re delighted to hear that you received swift support from our customer service team and that the replacement parts for your blind were sorted quickly. Providing fast, helpful aftercare is something we take great pride in, so it’s wonderful to know this set us apart for you.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great Customer Care
Paul in the Customer Care team sorted out replacement clips quickly and efficiently. Very helpful, thank you!
20 February 2026
Unprompted review
Reply from Make My Blinds
Hi Vivien,
Thank you so much for your lovely review.
We’re really pleased to hear that Paul was able to sort the replacement clips quickly and efficiently for you. Providing helpful and responsive customer care is something we take great pride in.
I’ll be sure to pass on your kind words to Paul — they’ll be very much appreciated. If you need anything else in the future, please don’t hesitate to get in touch.
Kind regards,
The Make My Blinds Team
Easy website instructions to correctly…
Easy website instructions to correctly measure the window according to preference of fit. Delivery was rearranged to a Saturday when the delivery driver called midweek as they are unable to leave them in a safe space (can leave with a neighbour but mine wasn’t home). I love the tapes on the faux wooden blinds. Im disappointed with the quality though as it specifically states faux wooden blinds and they are smooth plastic strips which I wouldn’t have ordered if I was aware they don’t have a wood effect finish. Unable to return as they are now fitted (in my absence). Be aware they are not faux wood effect!
I appreciate your suggestion of ordering a sample however it states under the description of material ‘faux wood’ not smooth plastic! Anyway they are up & look fine but please amend your description of the material to ‘smooth plastic’ & not ‘faux wood’ as that in my opinion suggests it has a wood grain effect!
14 March 2026
Unprompted review
Reply from Make My Blinds
Hi Michelle,
Thank you for taking the time to leave your review.
We’re pleased to hear that you found the measuring instructions helpful and that the delivery team were able to rearrange a suitable delivery day for you. It’s also great to know you love the tapes on your new blinds.
We’re sorry to hear that the finish of the faux wood blinds wasn’t what you expected. The term “faux” comes from the French word meaning “fake” or “made to look like”, and refers to the material rather than a specific grain texture. Some of our faux wood ranges do feature a wood‑grain effect, while others have a smooth finish — both are listed on our website.
I can see that samples weren’t ordered before placing your order, which would have shown the exact finish and texture of the slats. We always recommend sampling first for this reason.
Kind regards,
The Make My Blinds Team
Wrong size blind delivered
I ordered a blind at 115cm wide, I was sent a blind that was 15mm short. When I contacted them they said this was within their tolerances although they say 4mm is the tolerance they work to on their website.They then refused to correct their mistake. Ignorant and very unhelpful. Will not recommend make my blinds to anyone.
14 March 2026
Unprompted review
Reply from Make My Blinds
Dear Peter,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
One of our After Care team members will be reaching out to you to discuss this and review your order details in full. We’d really like the opportunity to take a closer look and understand exactly what’s happened so we can work towards a resolution.
Thank you again for bringing this to our attention — we hope to get this sorted for you shortly.
Kind regards,
The Make My Blinds Team
Great company
Struggled to find blinds that fit these fit perfectly and there gorgeous thanks so much great company!
13 March 2026
Unprompted review
Reply from Make My Blinds
Hi Chloe,
Thank you so much for your lovely review.
We’re delighted to hear that you finally found blinds that fit perfectly and that you think they look gorgeous.
We truly appreciate your kind words — thank you for choosing us.
Kind regards,
The Make My Blinds Team
Blinds arrived
Blinds arrived, missing main components.. no response to email
12 March 2026
Unprompted review
Reply from Make My Blinds
Dear Anne,
Thank you for your review, and we’re very sorry to hear that your order arrived missing components — we completely understand how frustrating that must be.
We have requested some additional information so that we can investigate this for you, but we haven’t yet received the details we need. If you would be so kind as to provide your order number or the email address used to place the order, our team will be able to look into this and get this resolved for you.
We’re here to help and hope to hear from you soon so we can put things right.
Kind regards,
The Make My Blinds Team
Great item
Great item, great pricing and great product. Arrived on time and fits like a dream.
24 October 2025
Reply from Make My Blinds
Hi
Thank you so much for your fantastic review.
We’re delighted to hear that your blind arrived on time, fits perfectly, and that you’re happy with the quality and pricing. That’s exactly the experience we aim to deliver.
If you ever need anything else or decide to order again in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Sent wrong product & refuse refund
They sent the wrong blinds with the wrong materials, and dont accept a change or refund.
11 March 2026
Unprompted review
Reply from Make My Blinds
Dear Raphael,
Thank you for your review, and we’re very sorry to hear that you’re unhappy with the service you’ve received.
We’d really like to look into this for you and help resolve the issue as quickly as possible. We have already requested some additional information — such as your order number and the email address used to place the order — but we haven’t yet received these details. Without this information, we’re unable to investigate the situation or offer the support you need.
If you could kindly provide your order number, our team will be more than happy to review your case and see what can be done to put things right.
We hope to hear from you soon so we can assist further.
Kind regards,
The Make My Blinds Team
Perfect
Simple to order. Arrived quickly. Fits perfect. No fuss no muss.
10 March 2026
Unprompted review
Reply from Make My Blinds
Hi Graham,
Thank you for your fantastic review.
We’re delighted to hear that ordering was simple, delivery was quick, and the blind fits perfectly. That’s exactly the seamless, no‑fuss experience we aim to provide.
Thanks again for choosing Make My Blinds — we really appreciate it.
Kind regards,
The Make My Blinds Team
Venetian Blinds
Very easy to order, took a while for them to arrive but other than that, easy to fit and look really nice.
13 November 2025
Reply from Make My Blinds
Hi Sharon,
Thank you for your review.
We’re really pleased to hear that you found the ordering process very easy and that your new Venetian blinds were simple to fit and look great in your space.
We appreciate your patience with the delivery time, and we’re glad everything came together well once they arrived.
Thanks again for choosing Make My Blinds — if you need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Fantastic customer service-
Fantastic customer service-
After speaking with Paul in customer service and then follow up emails keeping me up to date and a resolution I was very happy overall.
5 March 2026
Unprompted review
Reply from Make My Blinds
Hi Claire,
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the customer service you received and that the follow‑up communication kept you well informed throughout.
It’s great to know that Paul was able to assist you and help bring things to a positive resolution — I’ll be sure to pass on your kind feedback to him. Keeping our customers supported and up to date is something we take great pride in.
Thank you again for choosing Make My Blinds — if you ever need any further assistance, we’re always here to help.
Kind regards,
The Make My Blinds Team
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