First time using Make An Entrance and I haven’t any complaints. I ordered on Sunday a Modern Edge door mat plus non slip membrane it arrived on Tuesday. Great communication in between great product a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Sage Blinds, The team consists of Claire, meeting with us, talking about what we would like and the sort of look we were looking for, very very helpful and informative…. Then making the booking for M... See more
Many thanks to David Harrison and the team at Make An Entrance for creating a superb door mat that now has pride of place at Faithful Hound Media Ltd. Attentive customer service, quality product and s... See more
My telephone enquiry was meet with courtesy, and assistance in identifying the exact product I required. Order was placed and the mat was received on the date promised. I am very satisfied with the... See more
Company details
Information provided by various external sources
Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.
Contact info
Unit 14 Sadler Court, LN6 3RG, Lincoln, United Kingdom
- 020 8819 5869
- help@makeanentrance.com
- makeanentrance.com
4.7
Excellent
310 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very prompt !
I had a few queries which were answered promptly & when I ordered the matting was deliver in 2 days. The quality is very good & has finished the entrance by the front door very well.
8 April 2026
Unprompted review
A perfect entrance
We ordered two large coir interior mats for the front and back doors. We sent Make an Entrance our measurements. They sent us samples so we could choose the blue/gray colour we wanted, checked whether we wanted rubber edges, and had them delivered in a week or so. The quality of the mats is excellent, the personal service was exceptional, they fit perfectly and we are very happy.
9 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback.
We’re pleased to hear the process from measurements through to sampling and delivery worked well for you, and that the mats fit perfectly in both locations. It’s good to know the quality and service met your expectations.
Kind regards,
The Make An Entrance Team
High Quality Bespoke Sized Door Mat
I checked the internet and Make an Entrance was one of the few companies that offer a truly bespoke door mat (dimensions). The site was easy to use, the mat ordered 29.03.26, and delivered 3.4.26.
While the mat was quite expensive the quality of the product and the service provided was excellent. It was well worth the money.
Excellent quality product and service.
29 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback.
We’re pleased to hear that our bespoke sizing options met your requirements and that you found the website easy to use. It’s good to know the mat, delivery, and overall service all met your expectations.
Kind regards,
The Make An Entrance Team
An excellent product at a reasonable…
An excellent product at a reasonable price and very promptly delivered
31 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback.
We’re pleased to hear you’re happy with the product and that it offered good value, along with prompt delivery.
Kind regards,
The Make An Entrance Team
Easy site to use very informative and a…
Easy site to use very informative and a great choice of products. I sent the measurements I needed for my coir matting chose the colour peacock blue which is really nice. I placed my order and received it within 3days.
29 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback.
We’re pleased to hear you found the website easy to use and informative, and that the ordering process was straightforward. It’s good to know your mat was delivered promptly and met your expectations.
Kind regards,
The Make An Entrance Team
Service way beyond the call of duty!
We ordered a ‘Superior PVC Backed Coir’ made to measure door mat, which was dispatched very quickly; however DLH failed to deliver it as scheduled, so MD Stuart retrieved the mat from their depot and delivered it to us himself - way beyond the call of duty! The mat fitted perfectly and we are delighted, both with the quality and the Company’s splendid service. Thank You.
25 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback.
We’re so pleased we could step in and resolve the delivery issue quickly, to ensure you received your mat without further delay. It’s great to hear the fit and quality met your expectations.
Kind regards,
The Make An Entrance Team
Great customer service, great products!
One mat I ordered wasn’t available. I received a phone call, I chose another mat and they arrived two days later. Great customer service, fabulous quality mats!
19 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback.
We’re pleased we could quickly resolve the stock issue and help you find a suitable alternative. It’s good to hear the replacement arrived promptly and met your expectations on quality.
Kind regards,
The Make An Entrance Team.
Order eventually received!
After nearly 4 weeks we had to chase up our order. It looked as if the order had gone to the back of the queue! Once we contacted the company our query was dealt with efficiently & timeously and we received our order within days and are very happy, so far, with the product.
29 January 2026
Unprompted review
Reply from Make An Entrance
Hi Rona,
Thank you for your feedback. We’re sorry to hear there was a delay with your order and that you needed to chase this up.
That said, we’re pleased we were able to resolve things quickly once you got in touch, and that the mat has now arrived and is meeting your expectations.
We appreciate you bringing this to our attention.
Kind regards,
Make An Entrance Team
Reliable and efficient.
Excellent services from receiving various samples, deciding on what to order to the fast and efficient delivery.
6 March 2026
Unprompted review
Reply from Make An Entrance
Hi Anne,
Thank you for your feedback. We're pleased to hear the process from selecting samples through to delivery was straightforward and efficient.
It’s good to know everything worked as it should.
Kind regards,
Make An Entrance Team
Very prompt delivery and all good
Very prompt delivery and all good. mat fits well and is perfect for the job.
8 March 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback. We're pleased to hear the mat arrived promptly and is a good fit for the space.
It’s great to know it’s doing exactly what you need it to.
Kind regards,
Make An Entrance Team
We ordered a bespoke coir doormat and…
We ordered a bespoke coir doormat and it was so good we ended up ordering three. Excellent quality and very smart and practical. We are thrilled with our new mats and would not hesitate to recommend. Delivery was quick and they were very well packed. Thank you.
26 February 2026
Unprompted review
Reply from Make An Entrance
Hi Deborah,
Thank you for your great feedback. We're pleased to hear the mats worked so well for you that you came back for more.
It’s good to know you’re happy with the quality, fit, and delivery. We aim to make the whole process straightforward, from ordering through to installation.
We appreciate your recommendation.
Kind regards,
Make An Entrance Team
easy to order
easy to order had a couple of issues with delayed delivery but they did sort it out and give me my delivery money back.
26 February 2026
Unprompted review
Reply from Make An Entrance
Thank you for your review. We’re pleased to hear that the ordering process was straightforward.
We appreciate your patience regarding the delivery delay, and we’re glad our team was able to resolve the issue and arrange the refund of your delivery cost. Thank you for your feedback.
Quality company
Ordered a cut to meausre item and it arrived within the given timeframe. Good quality and custumer communication.
2 February 2026
Unprompted review
Reply from Make An Entrance
Thank you for your review. We’re pleased to hear that your cut-to-measure mat arrived within the expected timeframe and that you were happy with the quality and communication from our team. We appreciate your feedback.
Outstanding product and customer…
Outstanding product and customer service and such a quick turnaround. Will definitely recommend to others🙂
13 February 2026
Unprompted review
Reply from Make An Entrance
Thank you for your great feedback.
We’re pleased to hear you’re happy with both the product and the service, and that the turnaround met your expectations. Delivering high quality mats efficiently is exactly what we aim to do.
We appreciate your recommendation.
Kind regards,
The Make An Entrance Team
Second time of ordering and again
Second time of ordering and again, really pleased with the new entrance mat.
15 February 2026
Unprompted review
Reply from Make An Entrance
Thank you for ordering with us again.
We’re pleased to hear you’re happy with your new entrance mat. It’s always good to know our products continue to meet expectations.
We appreciate your continued support.
Kind regards,
The Make An Entrance Team
Great bespoke product and service
Have used this great company a few times for bespoke doormats. Really happy with the products and the speedy service.
2 February 2026
Unprompted review
Reply from Make An Entrance
Thank you for your continued support.
We’re pleased to hear you’ve returned to us for your bespoke mats and that you’re happy with both the product and the service. Providing made to measure solutions quickly and reliably is exactly what we aim to do.
We appreciate your feedback and look forward to working with you again.
Kind regards,
The Make An Entrance Team
What a terrible experience!
Despite all the positive reviews this company has received I regret that my experience could not have been worse from start to finish. I used to be the CEO of my family business and I don't normally do negative reviews as I know what it's like to be on the receiving end. However we all have to learn from poor experiences.
I placed a bespoke order and went to great trouble to do a template which I sent recordered delivery with a signature. A month went by and I heard nothing so rang them up. They apologised and said they would try and find the order. Another week goes by and again I hear nothing. Ring them again and they ask if I can get the proof of delivery which I give them. Pattern of chase chase continues. No calls back to me as the customer leaving me to ring them EVERY time.
Anyway to cut a very long story short they eventually find the order two months on and say they will send me an invoice for me to settle so that they can process the order. I pay by the end of the day then a couple of weeks go by and we get into Christmas and so I ring again at the beginning of January for an update. Nothing had evidently happened so I explained that I thought they owed it to me given what had happened to make the job an urgent priority as I was going away on holiday at the end of the month and there would be nobody at home to receive the order. They agreed but guess what come Thursday 29th January I hadn't heard anything when they had assured me that I would receive a dispatch notice and details from the carrier. They then said the delivery would be made on Saturday 31st. I explained it would have to be by 9am as we were leaving to go away. They got permission from management to enable this to happen but of course they didn't really mean it. DHL texted to say the delivery would be on Saturday but with no time quoted. DHL's response form doesn't allow you to put in details as to where they could leave a parcel. It has to be with a neighbour or behind the garage etc. We leave to go away and instruct DHL to leave it with a neighbour. You can't say which one! I get a text later in the day apologising that due to adverse weather conditions they can't deliver until the next working day on Monday. We have all had bad weather recently but this wasn't one of the days! DHL text they will leave it with a neighbour so I texted all the neighbours to pre-warn them. Today DHL confirm that I signed for it(when I am away) and sent a photgraph of where they had left it which was in a recycling bin and not a neighbour!! I then text all the neighbours to apologise for troubling them and get them to stand down. So until I get back from my holiday I can't even tell you whether I am satisfied with the end product but based on my experience I am not holding my breathe. Sorry to go on but Basil from Fawlty Towers would have processed my order more efficiently but if not at least it would have been a laugh and less stressful. All for a doormat!!
2 February 2026
Unprompted review
Reply from Make An Entrance
Hello James, thank you for taking the time to leave such a detailed review.
We are genuinely sorry for the frustration and inconvenience you experienced. This is not the level of service we aim to provide, and it is certainly not the way we like to operate.
You are absolutely right to expect clear communication and proactive updates, particularly on a bespoke order where you had gone to considerable effort in providing a physical template. On that point, we accept that our internal handling and follow-up fell short, and we apologise that you were left having to chase for updates rather than being kept informed.
Once payment was made on 13th of January, we did expedite your order. Given the bespoke nature of the mat, an irregular shaped hand stitched mat — it was produced and dispatched within a timeframe intended to exceed our standard order-to-delivery lead time. That said, we fully recognise that this came after an earlier breakdown in process, which understandably coloured the entire experience.
The delivery issues you describe were caused by DHL, whose handling and communication in this instance were unacceptable. While courier performance is ultimately outside our direct control, we take responsibility for who we choose to represent us. As a result of repeated issues, we have already moved away from DHL and transitioned our deliveries to Parcelforce over recent weeks. We will also be formally following up with DHL regarding the specific failures you experienced.
It is a real shame that you did not feel able to raise these concerns with us directly before posting the review, as we would have welcomed the opportunity to put matters right for you at the time. We are an award-winning company and take great pride in our customer service, something reflected in the overwhelming majority of our reviews — which is why this experience is particularly disappointing for us as well.
We are reviewing our internal processes as a result of your feedback to ensure clearer tracking, ownership, and communication on bespoke orders so that this does not happen again.
Thank you again for setting out your experience so clearly. We hope that once you are home and able to see the finished product, it meets the standard we strive for — and we remain very open to continuing the conversation directly should you wish to do so.
Fast and efficient service
Fast and efficient service, great looking mat.
27 January 2026
Unprompted review
Reply from Make An Entrance
Thank you for your feedback. Great to hear the mat looks the part and arrived without delay. We’re always here if you need another.
Reply from Make An Entrance
Thanks for your review! We’re glad the quality met your expectations, as that’s exactly what we aim for.
Good communication...great product
Good communication...great product, excellent service. Will definitely return.
22 December 2025
Unprompted review
Reply from Make An Entrance
Thank you for your kind feedback. We're so pleased to hear you were happy with both the product and service. If you ever need help with another matting project, we’ll be ready.
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