Major FitnessReviews 

2,883
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 876 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and sturdy build of the products, often comparing them to commercial-grade equipment. Many people are highly satisfied with the smooth operation and versatility of the machines, finding them well-made and inspiring for their home gym needs. The delivery service is frequently highlighted as quick and timely, with many reviewers noting that items arrived sooner than expected. However, some customers also noted issues with customer service, describing it as subpar, slow to respond, or unhelpful in resolving problems like missing or damaged parts. There were also occasional complaints about the organization of parts within boxes, making assembly tedious, and the placement of weight plate holders limiting usability.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its quality, sturdiness, and... See more

Quality

Reviewers highlight positive aspects of quality, with many describing the equipment as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, often noting that shipments arrived quicker than... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as excellent,... See more

User experience

Consumers find the user experience to be positive, with many reporting great overall experiences and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

B52 PRO Machine is great, good instructions with you tube help, only wish weight stacks arrived at same time. Mine arrived five days after rack. Excellent quality, we will be ordering more items... See more

Company replied

Rated 4 out of 5 stars

Shipped quicker than I was told. Package and delivery were easy to unload (i recommend if you have gravel to have sheets of plywood on hand). The instructions were easy to follow and took about 6hrs... See more

Company replied

Rated 4 out of 5 stars

The machine is really great…well made, very functional and inspiring The only drawbacks I have encountered were as follows The machine arrived in 9 boxes - 5 with the machine parts & 4 b... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,883)

872 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

B52 Pro

I purchased the B52 Pro after researching all
Other similar machine. It was easy to assemble after watching the videos due to a few flaws with the printed instructions. There was a few scratches on the uprights nothing crazy probably from shipping no big deal. The issue I had and the reason why I gave 4 stars is the smith bar on one side was too short and the slide on connector wouldn’t fit. I reached out to support and they responded with sending me a replacement. I’m still waiting on the replacement bar it’s been a week so far. Everything works as it should. Would be nice if they made the B52 pro in a 1:1 ratio or a way to make it 1:1. The B52 works as it should.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Customer service is what I consider subpar. No one answers phone nor returns calls. Emails are unanswered. It took nearly a month to have our matter resolved due to poor communication of Major Fitness customer service. The equipment we purchased for the Fire Dept is great! Delivery/shipping was excellent. However, someone should monitor the service dept.

31 March 2026
Rated 3 out of 5 stars

When I receive my package adjustable…

When I receive my package adjustable bench for my F22 Pro rack packaging was damage. I noticed some quality control issues with my accessory to reach customer service unable to talk to no one I would like the things be better with product especially when send $200 to $300 or more so I don’t wanna feel like I regret forgetting the product it works, but I have a little concerns

19 March 2026
Rated 5 out of 5 stars

Major Fitness is the team to trust!

I needed a lot of help with a piece of my equipment and Major Fitness went above and beyond in helping to resolve the issue!

It speaks volumes when a company puts in so much effort to help a customer to get them working out again and their products running at perfection.

I appreciate all the hard the team put in to help me and for keeping track of our progress and putting in so much effort for a team that’s hardworking and very busy helping customers!

You have ensured I will be a lifelong customer and will be upgrading my power rack next month!!

If your looking for the highest quality gym equipment, great investment value, and a team that’s hardworking cares? Major Fitness is that team to trust!

Please extend my gratitude to your entire team!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome piece of equipment

Awesome piece of equipment
Great customer service
And communication as my shipment was a little delayed but they kept me informed throughout the entire process and answered questions I had in a timely manner. I definitely recommend Major Fitness and well be purchasing more items

10 April 2026
Rated 4 out of 5 stars

Overallgood experience!

Overallgood experience!! disappointed in initial transaction that supposedly stated there was a two month delay in shipping the Gym. It was not prominently displayed anywhere on the site that I could find and I was sent a simple text with a picture, saying to expect shipment at a date almost 2 months later that should’ve been in big and bold, which would’ve not changed my decision by the gym, but would’ve had me had an alternative until the gym came in two months later and instead of anticipating it, it’s Delivery within a couple of weeks.

10 April 2026
Rated 5 out of 5 stars

Experience was great

Experience was great, Quick response
Great troubleshooting steps to reach a problem solution. I appreciated the whole process. Thank you, I am very satisfied

9 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look