What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would recommend this site
Nice easy website and received confirmation of purchase quickly. Item was very well packaged and dispatched as was advised and fragile item was delivered safely.
23 July 2023
Bag arrived on time and in perfect…
Bag arrived on time and in perfect condition. Very pleased
24 July 2023
It’s beautifully made and cute just a…
It’s beautifully made and cute just a tad smaller than I thought.
24 July 2023
Amazing
Amazing! I managed to get Laura Ashley Large cushions for half the RRP! Beautiful cushions
23 July 2023
Great price for the items
Great price for the items - over £10 cheaper than a competitor, plus free p&p! Emails to keep me informed of progress and quick delivery. I hadn’t heard of the company before but would definitely use them again.
23 July 2023
Very nice thank you
23 July 2023
Swift service
I was sceptical as this is a new company to me but I didn't need to be! Ordered two sets of Laura Ashley bedding that arrived swifty via first class delivery as paid for. Thank you Julie
13 July 2023
Unprompted review
Reply from Maison White ltd
Hi Julie, we really appreciate you taking the time to leave u a glowing review. We're glad to hear your order arrived in good time
Thank you and hope to see you shopping again in the future
Maison White
www.maisonwhite.co.uk
Great Service
Delivery was fast and products were excellent quality and well received. Will definitely use again!
26 June 2023
Reply from Maison White ltd
Thank so much for leaving us a review, we're pleased to hear you are happy with your purchases
Maison White
Reply from Maison White ltd
Thanks for the 5* review, we're really pleased you were happy with the overall service
Best wishes
Maison White
www.maisonwhite.co.uk
Lovely Sophie Allport Curtains
Good value ,fast delivery seems a good company to deal with
25 June 2023
Reply from Maison White ltd
Thanks so much for leaving us a 5* review, glad to hear all was well!
Best wishes
Maison White
Reply from Maison White ltd
Thank you for leaving us a glowing review, we've worked hard to make it as easy and user friendly as possible, our delivery partner Royal Mail/Parcelforce certainly do help with their speedy service. Thanks again
Maison White
Lovely quality and very straightforward…
Lovely quality and very straightforward transaction
25 June 2023
Reply from Maison White ltd
Thanks for taking the time to leave us a review, it is much appreciated
Maison White
www.maisonwhite.co.uk
Easy to order & promptly dispatched
26 June 2023
Reply from Maison White ltd
Thank for leaving us a 5* review, we're glad all was well with your shopping experience with us.
Thanks again
Maison White
www.maisonwhite.co.uk
Reply from Maison White ltd
Thank you for your review, we are pleased to hear all went smoothly.
Good purchase experience.
23 May 2023
Reply from Maison White ltd
Thank you for your review, we are placed you had a good experience.
Delighted with both product and service
There were several sites that sold the play kitchen that we ordered from maisonwhite. We chose this site because of the competetive price and the excellent customer service reviews. Three small pieces in the kit were defective when we started to construct the kitchen. I contacted the company and the replacements were sent to me within a matter of days. We were really impressed with the service and wouldn't hesitate to recommend this company.
11 December 2022
Reply from Maison White ltd
Hi Margaret
Thank you for your review, we are please to hear all we were able to rectify the issue and you are happy with th way we handle it :) it speaks volumes
Many thanks
Maison White
Reply from Maison White ltd
Thank you for your review, I am pleased to hear the delivery was quick!
Le toy van dolls house
I bought a dolls house for my daughter as it was the best price I could find for it. I emailed the company to ask a question about shipping and they were extremely helpful and quick to respond. The item was purchased one day and arrived at my house the next morning. Brilliant experience from start to finish and I will definitely shop with Maison white again in the future.
24 May 2023
Reply from Maison White ltd
Thank you for your review Mary, we're pleased to hear our delivery partner Parcel Force delivered in good speedy fashion, we hope the new dolls house is being well loved!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.