Wish all luxury brands did this. I ordered a bag from this brand, and within 12 hours of putting my order in I emailed to say I wanted to add something to it. They didn't get back to me for a few days... See more
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Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
Company replied
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more
Company replied
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more
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Company details
Written by the company
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
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4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
I contacted Maison de Sabre about a faulty keyring on my AirTag charm which I'd owned since April this year. Carmela immediately responded to my email and investigated the issue and has now organised a replacement for me which I look forward to receiving this week. Excellent service, thank you!
17 October 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Pamela,
Thank you so much for your kind words. We’re delighted to hear that your experience with Carmela and our team has been such a positive one. At MAISON de SABRÉ, we’re committed to crafting experiences as exceptional as our pieces, and it’s wonderful to know we were able to make things right for you.
We appreciate you taking the time to share your feedback and hope your new AirTag Charm arrives soon and serves you beautifully.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Quick and understanding customer service. Thank you!
I ordered a very popular item two weeks ago and knew that the item would take up to 14 business days to ship which was fine with me. The other day I realised I wanted to add something to my order so I reached out to the business team on their Instagram and Naomi was very understanding and kindly referred me to the Client Services team. Carmela responded quickly and patiently explained to me that orders can’t be merged however she was very understanding and generous enough to create a special purchase link for me with exactly what I wanted and the delivery fee waived so that I wouldn’t have to pay extra.
14 October 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Robin,
Thank you for sharing your kind words. We're delighted to hear that your experiences with Naomi and Carmela were both smooth and reassuring. We always want every interaction with MAISON de SABRÉ to feel thoughtful and personal, and it’s wonderful to know that came through in your experience.
At MAISON de SABRÉ, we’re deeply committed to crafting moments of connection that reflect the same care and refinement as our products. Your feedback is incredibly valuable—it reminds us why we do what we do.
Thank you for choosing MAISON de SABRÉ. We look forward to helping you again soon.
Warm regards,
The MAISON de SABRÉ Team
Don't waste your money
Don't waste your money - poor quality, leather wears within a year. This is 'normal wear and tear' apparently. Funny how my other leather items don't have this problem. Will not buy from again. Status Anxiety far better quality.
21 November 2024
Unprompted review
Reply from MAISON de SABRÉ
Dear LisaAM,
We’re sorry to hear about your experience and completely understand how disappointing this must feel. Thank you for taking the time to share this with us — your feedback helps us maintain the high standards we’re known for.
At MAISON de SABRÉ, every piece is crafted with care and designed to reflect refined elegance. We’d love the opportunity to make this right for you. Please email our Client Services Team at info@maisondesabre.com directly, and we'd be more than happy to help.
We deeply value your trust in MAISON de SABRÉ and remain committed to ensuring you receive the quality you deserve.
Warm regards,
The MAISON de SABRÉ Team
5 Star Customer Support
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But, Carmela from Client Services resolved the situation for me. She was patient understanding and professional, a model customer support personnel! Went extra mile to deliver my sister’s birthday present at top speed as possible. Recovering my trust, I believe I will buy from Maison de Sabre again…. I already have my eyes on their garden collection. The beautiful ladybugs and butterflies. Thank you Carmela!
6 October 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Tintin,
Thank you for your beautiful message. We’re delighted to know that Carmela could turn your experience around and help deliver your sister’s gift just in time. I’ve passed along your message to her, and she appreciated your kind words.
At MAISON de SABRÉ, we’re deeply committed to crafting experiences as exceptional as our products, and your feedback reminds us why we do what we do. We’re pleased to know you’ve set your eyes on our Garden Collection — it’s one of our favourites too!
Thank you for being part of the MAISON de SABRÉ family. We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
Won't refund after item ordered sold out
I ordered the pecan brown saddle bag and a small zip bag on September 19. Of course my card was immediately charged. On September 24 I was notified the color was sold out and given the option of express delivery of another color or store credit plus $20. I asked for a refund to my card immediately. I sent another email the next day reinterating my request. I have gotten no reply for 2 days and no refund. American retailers have this in stock.
19 September 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Laura,
We’re truly sorry for the frustration this has caused and for the delay in getting back to you. This is certainly not the level of response time we hold ourselves to at MAISON de SABRÉ. You reached out during an exceptionally busy period, and while our team has been working hard to respond to everyone as quickly as possible, we recognise this fell short.
Our Client Services Team has now responded to your email directly and your request is being finalised. We’re committed to resolving this swiftly and ensuring your experience reflects the standard of care you can expect from us.
In the meantime, if there’s anything else you’d like to share or any way we can assist you further, please let us know.
Thank you for bringing this to our attention.
Warm regards,
The MAISON de SABRÉ Team
Excellent response and sevice
22 September 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Jeetu,
Thank you for taking the time to share such wonderful feedback. We’re delighted to know your experience with MAISON de SABRÉ has been a positive one.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and it’s always rewarding to hear that this dedication shines through.
If you’d like to share more about your experience or if there’s anything else we can assist you with, please don’t hesitate to let us know. We're here to help.
Warm regards,
The MAISON de SABRÉ Team
High Quality Products and Excellent Customer Service
Beautiful products of high quality snd excellent customer service. Carmela was extremely responsive, professional and efficient.
18 September 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Ximena,
Thank you for sharing such a wonderful review. We’re delighted to know you value the quality of our pieces and that Carmela was able to support you with professionalism and care.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and your words truly affirm that promise.
We’d love to hear more about how you enjoy your pieces over time. Your feedback is incredibly valuable to us. Thank you for being part of the MAISON de SABRÉ family.
Warm regards,
The MAISON de SABRÉ Team
Tote bag review
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is super cute, simple but stylish enough to match any outfit. I’ve already gotten compliments on it! What I also loved is how fast it arrived and how nicely it was packed (no unnecessary plastic, which I really appreciate). I’ve been using it almost every day, and it still looks brand new. Definitely worth it, and I’m planning to get another one soon.
20 August 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Chantelle,
Thank you for sharing your kind words. We’re delighted to know your experience with MAISON de SABRÉ has been such a positive one. Our goal is always to create pieces that feel as refined as they are personal, and it’s wonderful to hear this resonated with you.
Your feedback is incredibly valuable to us, and we’d love for you to continue sharing your thoughts in the future.
Warm regards,
The MAISON de SABRÉ Team
I’m really happy with my purchase here
I’m really happy with my purchase here. Ordering was simple, and I was surprised at how fast my package arrived. The product feels durable and worth the price, and when I asked a quick question, their support team was super friendly. It honestly felt like they cared, and I’ll be coming back for sure.
20 August 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Lovely Jovel,
Thank you for your kind words. We’re delighted to hear that you’re happy with your purchase and that your order arrived promptly. It’s truly rewarding to hear that our team made the experience feel thoughtful and personal.
At MAISON de SABRÉ, we’re dedicated to creating pieces as exceptional as the service behind them, and your feedback reminds us why this commitment matters. We’d love for you to share your thoughts with us again in the future.
We deeply value your trust in MAISON de SABRÉ and look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
We found a brand that delivers on every promise.
We recently decided to purchase some wonderful travel luggage and accessories from MAISON de SABRE. Along the way, I had a simple question and I reached out to their team to answer. I was literally floored by the attention to detail, kind and positive energy and total support that was displayed. The products we purchased - suitcases, cross body bags, passport holders, a backpack and weekender will be our workhorse companions On our “second honeymoon” retirement trip to Italy. We expect them to travel along all our journeys for many years to come. They feel sophisticated but not fussy. Modern and INCREDIBLY well made! Can’t wait to enjoy them for years to come and based on the incredible, patient service provided by Carmela over several questions - I know we will not be disappointed. It’s not in their DNA to disappoint. Thank you MAISON de SABRE for having a beautiful, incredibly well-made product suite plus supporting it with an amazing colleague like Carmela to make the entire purchase experience effortless.
29 August 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Happy Pup Momma,
Thank you for your beautiful message. We’re delighted to know your MAISON de SABRÉ pieces will be part of such a special journey in Italy.
I’ve shared your kind words with Carmela; she’ll be so pleased to know her care made a difference. At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and it’s wonderful to know we’ve done so for you.
We deeply value your trust in us and wish you an unforgettable trip filled with elegance and joy. Please let me know if there’s anything more I can assist you with. I’m here to help.
Warm regards,
The MAISON de SABRÉ Team
The product is mediocre
The customer service was excellent- I had some issues and they were resolved with a LOT of care and concern. I appreciated the way they worked with m about an error with an order. My case is awesome and I love it.
8 September 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Rex,
Thank you for taking the time to share your experience. We’re delighted to hear you’re enjoying your Sling Phone Case and that it’s exactly what you were looking for. Every MAISON de SABRÉ piece is crafted with care to bring elegance and ease to the everyday.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Best customer service
It was my first time ordering from MAISON de SABRE and had some issues with delivery. Carmela from customer service provided prompt support and made sure I received my product. Thank you.
3 September 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Kimberly,
Thank you for sharing your experience with us. We’re delighted to hear that Carmela was able to assist you promptly and ensure your first order with MAISON de SABRÉ arrived safely. We’re here should you ever need any further support or styling guidance in the future.
Warm regards,
The MAISON de SABRÉ Team
I contacted them about a charm clasp…
I contacted them about a charm clasp that broke, and they immediately sent me a replacement. I really appreciate their help. I absolutely love their fruit charms and I’m so glad that their customer service was so great.
3 September 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Jon,
Thank you for sharing your experience with us. We’re delighted to hear that your replacement clasp arrived promptly and that you’re enjoying your Fruit Charms. It’s wonderful to know our team was able to assist you quickly.
We deeply value your trust in MAISON de SABRÉ, and we’re here should you ever need care tips, styling inspiration, or additional support.
Warm regards,
The MAISON de SABRÉ Team
THE WORST SHOPPING EXPERIENCE EVER! AND TERRIBLE CUSTOMER SERVICE!
Avoid Mason de SABRÉ – Worst Shopping Experience Ever! Its an absolute FRAUD!
I purchased a personalised saddle bag from Mason de SABRÉ. The bag arrived quickly, but without the personalisation I had paid for. Despite sending multiple emails with proof of my order, the company refused to provide the tag with my initials.
Their responses were slow and AI generated. It took nearly a month to resolve the matter. Eventually, they agreed to a full refund if I returned the bag. I sent it back, but it sat uncollected in their PO Box for ages. Australia Post warned me it would be returned at my expense if unclaimed. At that point, I had neither the bag nor my refund.
Frustrated, I lodged a complaint with Fair Trading and disputed the transaction with my bank. Only then did I finally receive my refund.
In my opinion, Mason de SABRÉ is not the luxury brand they market themselves to be. The product quality is cheap, and the colour was noticeably different from what was shown online. I’ve shopped with many luxury retailers and have never experienced anything like this.
I would strongly recommend avoiding this brand — save yourself the time, money, and frustration.
9 August 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Valentina,
We’re truly sorry to hear about your experience and the frustration it’s caused. This is not the level of service or quality we aim to deliver, and we regret that we fell short in your case.
Our Customer Care team will be in touch with you within 24 hours to review what happened and explore how we can make this right. In the meantime, if there’s anything else you’d like to share or any way we can assist you further, please let us know.
Thank you for bringing this to our attention.
Warm regards,
The MAISON de SABRÉ Team
Amazing company and high quality bags
Amazing bags i have owned and loved their customer support when I made a mistake they were very understanding and provided me with a solution. Highly recommend you get their crossbody bags.
18 June 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Claudia,
Thank you for taking the time to share this. We're glad we could support you when you needed it; your experience matters to us. It’s great to hear you’re enjoying the crossbody bags.
Thanks again for being part of the MAISON de SABRÉ community.
Warm regards,
The MAISON de SABRÉ Team
Perfect Everyday Bag!
I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fits all my daily essentials (and then some!) without feeling bulky. The minimalist design is so chic, and I’ve gotten so many compliments already. Definitely worth every peso. Highly recommended!
26 June 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Kent,
Thank you for your review. We’re thrilled to hear how much you’re loving the Bucket Soft Tote in Plum Nude. It's one of our favourites too. The way you described it captures exactly what we designed it for: elegant, functional, and effortlessly refined.
If you ever need a hand with styling tips, care guidance, or your next piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Excellence in leather goods
I have been purchasing Maison de Sabre products since 2021. At that time the product line was limited to phone covers and a few assorted pieces. There was an initial issue where they had sent me the wrong case and they posted another one immediately and encouraged me to gift the original one to someone else. I have purchased from them ever since.
When their line expanded in 2023 I purchased the laptop bag in emerald green. I have used it for the past 2 years and it still looks new. I regularly get comments on it, even now. I also have the slimline case for my iPad and the cover for my AirPods.
I've purchased the notebook with a matching pencil case which made beautiful gifts. I normally purchase these kinds of smaller items when they are on sale.
In relation to their phone covers - I am not easy on my phone and tend to drop it regularly. The phone covers take considerable impact.
Overall, the quality is absolutely worth the price and I strongly recommend this brand.
26 July 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear T Grealy,
Thank you for such a thoughtful review and for being on this journey with us since 2021.
It’s incredibly rewarding to know our pieces have stood the test of time, from the Emerald Green laptop bag to your everyday phone cover. We’re especially glad to hear the quality continues to hold up under real, daily use and still earns compliments.
Your loyalty and support over the years haven’t gone unnoticed. We’re so pleased to know MAISON de SABRÉ has become a part of your everyday essentials and gifting moments.
We look forward to creating more pieces that you’ll love just as much.
Warm regards,
The MAISON de SABRÉ Team
⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service and Beautiful Products!
I cannot speak highly enough about my experience with MAISON de SABRÉ and their incredible client services team especially Carmela. From the very first interaction, she demonstrated exceptional professionalism, empathy, and genuine care. What began as a return inquiry turned into one of the most pleasant customer service experiences I’ve had in years.
Despite an international return being cost-prohibitive from my end, Carmela went above and beyond to ensure my satisfaction. Her responsiveness, understanding, and kindness were truly refreshing and reflective of a brand that genuinely values its customers.
Thanks to her, I was able to place a new order for another iPhone case and an Apple Watch band both of which I’m thrilled to receive. The products are elegant and beautifully crafted, and the service behind them makes the entire experience feel personal and premium.
If you’re considering MAISON de SABRÉ, don’t hesitate. Not only will you receive stunning accessories, but you’ll also be treated with a level of respect and care that’s increasingly rare in today’s retail landscape.
Thank you again to Carmela and the entire team, this is how you build lifelong customer loyalty!
— Nick Sirati
30 May 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Nick,
Thank you for taking the time to share your experience. We're so pleased to hear that Carmela was able to support you with such care and professionalism. This is exactly the kind of service we strive to deliver every day.
Your kind words about the elegance of our products and the respect you felt as a customer truly resonate with us. We're thrilled you’re enjoying your new iPhone case and Apple Watch band, and even more thrilled that the journey getting there felt personal and premium.
We’ll be sure to pass this along to Carmela and the team. Your feedback is a powerful reminder of why we do what we do.
With appreciation,
The MAISON de SABRÉ Team
Fast Delivery
Fast Delivery! Very happy received my parcel on my birthday today 16 July 🤗
Thank you team!
16 July 2025
Unprompted review
Reply from MAISON de SABRÉ
Happy birthday, Jasmine! We're so thrilled your parcel arrived right on time to celebrate with you — what perfect timing!
Thank you for the lovely review. If there’s anything else you need or if we can help with something down the track, we’re always here.
Warm wishes,
The MAISON de SABRÉ Team
MaisondeSabre Thank you
MaisondeSabre Thank you
Absolute 100% excellent Customer service when I incorrectly ordered the wrong Case.
Carmela followed up and gave me several options available.
The quality of the product is LUSH.
10 July 2025
Unprompted review
Reply from MAISON de SABRÉ
Dear Sandy,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to know that Carmela was able to support you with care and provide the right options when you needed them.
We also truly appreciate your feedback on the product—it’s wonderful to hear that the quality has impressed you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We're always here to ensure your experience is nothing short of exceptional.
Warm regards,
The MAISON de SABRÉ Team
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