Mailfence Secure & Private email Reviews 

Mailfence services were not suitable for my needs, I did not discover this until after I had paid for the service to unlock the full account features. Despite being refused a refund by their email support team, I was contacted in response to my original review and refunded.

My need was not for security, but for a simple email service with shared drive. Had I required their secure service, I am sure I would have been happy.

The trial/free account does not give you the ability to test all of the features of the higher accounts, the only way to access these features is to subscribe (adding credit for 6months).

The pro-account comes with an additional two free accounts... for absolute clarity - these are not accounts with the same features as the pro account - these are the most basic subscription so not very useful. They can only be used for webmail.

If you want to create a sales and support shared mailbox you have to buy a pro licence per mailbox.

So as an example:
sales at domain 7.50 - must be pro so you can share it.
user1 at domain - free (max 500mb mail)
user2 at domain - free (max 500mb mail)
Seems all good - but, the only account that you could login on your mobile to is the sales one not individual users!. So you'd need 2 additional entry licences or 3 pro licences to make the service usable... You're now at the price point of two MS365 accounts with inbuilt group capability and online microsoft app access!!

I have decided to walk away from Google and big tech services in general. My email is a critical think in my ecosystem of tools and services I use on a daily basis, therefore as part of my benchmark and research for good and reliable alternatives, I've found that Mailfence offers the best relation Features-Price-Reliability. The webmail offers everything I could need, the security standards and beliefs are quite strong, they are based in Belgium, not in The US / Australia / UK, the feature list is quite enough. And last but not least: the customer service / support is just awesome. Just like in the old times you can talk to actual human beings if you need anything and they are very nice by the way :)

I strongly suggest you to create an account and explore it by yourself and also pay attention to the security features and foundation that Mailfence has. Check out their blog and also please look for third party reviews.

recently started to de-google. tried with the free version for around a month and now just subscribed. reasonably priced. have their own pwa. the support team is also very helpful and replied promptly and patiently. so far i am satisfied with the service

Best provider ever. My account got hacked as well as backup email but even without being able to reset my password "traditional" way I still got it back. Awesome!

Having been concerned about big data for years, I finally decided that I wanted to move away from Google to a platform that respects my (and my company's) privacy. After doing a fair bit of research, Mailfence seemed the perfect platform to meet my needs, whilst not charging me a ridiculous fee.

I have only been with them for a few days, but I have been incredibly impressed so far. The creation of my account was extremely simple, and there are many advanced options available (routing, filtering, and so on) for those that need it. All of this for less than I was paying for GSuite, with many additional benefits.

Having accidentally purchased the wrong plan, I got in touch with Mailfence's support team, who responded to me within hours, and moved me over to the new plan, no questions asked! They were incredibly friendly and professional, and I was quite struck by the clear respect that they have for their customers, especially coming from a platform like GSuite.

I cannot recommend Mailfence highly enough! Thank you for your amazing product and support team.

recently I migrated from my usual account from a certain provider and decided to go with a Mailfence account.
It helped me transfer my stuff (even my calendar) from "x" to mailfence really easily. Highly recommend!

Only opened an account but the support team is quick and helpful, even as a free (trial) user. The service though seems very solid, and the web interface is easy to navigate. Have not yet tried it on mobile yet.

Our company is quite happy with Mailfence services. The reason why we chose their services is because their servers are hosted in Belgium, and you can say that the country's law is very capable for protecting the individuals/ enterprises' privacy... only a Belgian court order may force them to release data... And in my brother's experience (who lives there), the legal system of Belgium is one of the greatest in Europe and in the world.
Also, Their customer service is top-notch.
Highly recommended :)

i've multiple email accounts with different providers. being in an underdeveloped country paying for services in euro/dollar turns out to be really expensive that's why i try to get free services with best features i can found. hence i write this review keeping this in mind.

i would try to compare mailfence with two famous secure email providers i.e protonmail and tutanota (from consumer point of view)

comparison criteria -
a- storage
b- design
c- force to upgrade
d- other features

a-storage
protonmail provides 500 mb of email storage and cloud storage is yet to come in protonmail. as compard to protonmail tutanota provides 1 GB of email storage with is enough for me. on the other hand mailfence too provide 500 mb of email storage however, it also provides 500 mb of cloud storage as well. this is not much either but i use cloud to share small files and it is kind of working for me right now. i hope as mailfence grows it increase the cloud storage as well. as a matter of fact yahoo provides 1 TB of free cloud storage!

b- design
beauty lies in the eyes of the viewer. all three email providers are designed differently for different purposes. however, i find mailfence to be more organised in what they offer. for me the design of mailfence is more eye pleasing. it's more organised.

c- force to upgrade
now here protonmail gives me the most pain. even some basic features for ex- details in contacts requires you to purchase premium plan. on the other hand those features are provided for free in tutanota and mailfence. mailfence too sometimes force me to upgrade for some basic features. in this regard tutanota wins!

d- other features
as i've already said mailfence provides cloud storage however low it is. apart from that features are more or less the same in all three emails. but for free accounts mailfence and tutanota are better than protonmail.

e- cross platform support
protonmail and tutanota both have app and web support. mailfence does not have app support. however, a beta is under testing, i hope it comes soon. people are asking this for years!

i'm optimistic in the regard that over time mailfence will improve and this can only happen when more and more people will start use use this service.

I use Mailfence in both professional and personal life and I feel secure. Every email I send is encrypted and I’m sure I’m not the product of it. The layout is a bit old fashioned though but it’s easy to get around it.

Do you know why mailfence.com rises high above all other platforms? It is not because they are the most private and secure. (But, in my experience they are among the top 2 most private and secure available.) It's not because they give an elegant user experience. (They do.) It's not because the graphic design is clear, streamlined, elegant, easy-on-the-eyes. (It is.)

It's because behind mailfence.com are actual real humans. Human beings who care about their company and product and who are ready to help you.

I had one weird experience that felt like a mouse-takeover while I was typing in mailfence.com. I wrote to them. They got back to me immediately and were extremely sincere about getting to the bottom of it. This had never happened on mailfence.com before. Could I send them a screen shot of the weirdness? (Yes.)

As it turned out, it was a mouse-takeover on my macbook. For 7 years now a brother-in-law who is a lawyer turned mediator (largely for government construction issues) has been doing terrible, terrible things to my life and the life of my late mother. Extensive and increasingly sophisticated Cyberstalking and computer crime has driven the strange and wayward mission.

Apple has only been just so helpful. Apple could learn a thing or two from mailfence.com about the simply beauty of transparency; its natural and organic way of compelling customer loyalty.

Mailfence.com has shown that the human connection is still far superior to any other. This elegant, emerging start-up has proven that a little transparency can go a long way.

Mailfence: I'm placing my bet on you.

Thank you for giving me the email security and excellent customer service for which I've yearned for years now.

Kind regards,

Elisabeth Shackelford

I enjoy Mailfence because it is easy to use and accessible, provides some great privacy features, and gathers all the tools in one place (instant messaging, calendars, documents etc...). Also, their customer support service is very responsive and helpful.