What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... See more
Company replied
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Review summary
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If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more... See more
Company replied
Amazing service again from Mailbakes. Sent as a gift for a special aunt and she absolutely loved it. Cake was fresh, tasty and thoroughly enjoyed as a surprise gift. Delivery was super fast and ar... See more
I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this... See more
Company replied
Company details
Written by the company
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contact info
United Kingdom
- mailbakes.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely delish cakes
Absolutely delish cakes! Handled with complete care and professionalism will definitely be using in future!
17 September 2026
Unprompted review
Yes I haven’t seen the recipient yet
Yes I haven’t seen the recipient yet, but do believe this was good…
18 September 2026
Unprompted review
It was just SO easy to organise and the…
It was just SO easy to organise and the card to accompany the cakes sent was too !!
My Sister was absolutely thrilled to receive it before her birthday ....( as she was away for the actual week of )
Telling me the cake was almost as good as mummy's 😘
16 September 2026
Unprompted review
Customer service is amazing
Customer service is amazing. My friend absolutely loved the cake. Its an amazing gift to give. Very happy I will be using it all the time now. Great company.
10 September 2026
Unprompted review
Delicious cakes
Was delivered on the exact date required and my sister in law said the cakes were delicious. Thank you
18 September 2026
Unprompted review
It was really easy to order and the…
It was really easy to order and the flavour choices were very clear. It arrived in time and the wrapping ‘card’ was good quality and attractive. The cake was moist and delicious. First time ordering but certainly will again! Would highly recommend.
20 September 2026
Unprompted review
Delicious
Item delivered on time, cakes are delicious 😋, very light and not stodgy at all. Will definitely order again.
18 September 2026
Unprompted review
Amazing
Sent cakes to my daughter and her boyfriend, as they moved into a flat. They absolutely loved them! Such a great way to give a treat.
17 September 2026
Unprompted review
This was my first time ordering and..
This was my first time ordering and unfortunately I’m really disappointed with the whole experience.
I gave plenty of notice when placing my order and selected the date I needed it to arrive, but when I checked the tracking, the parcel wasn’t even collected by Royal Mail until the evening of the day it was supposed to be delivered.
I completely understand that delivery dates aren’t guaranteed and that delays with Royal Mail can happen, but in this case they weren’t actually given the parcel until the day it was due to arrive, so there was very little chance of it reaching me on time.
I also messaged on the 16th asking what had happened and was told someone would get back to me ASAP, but I then heard nothing until the 19th, which was disappointing.
Unfortunately, when you’re ordering a cake for a specific occasion, it arriving after the date you need it makes the order pretty pointless. Really disappointing for my first order, especially as I made sure to order with plenty of notice.
16 September 2026
Unprompted review
Reply from Mailbakes
Hey C,
Thank you for taking the time to share your review. We’re really sorry to hear how disappointed you were with your first order, especially as you placed it well in advance for a specific occasion.
We completely understand how frustrating it must have been for your order to arrive after the date you needed it, and we’re also sorry that you didn’t receive a timely response when you contacted us.
We’ve reached out to you via Trustpilot to request some more information so we can look into what happened and offer a suitable solution. We’re very sorry for the disappointment and inconvenience caused, and we hope we can put things right for you.
Kind Regards,
MailBakes Team
Lovely company
It was such a lovely easy process
The customer service is second to none !
The person I sent this to loved the packaging alone and said the cake was lovely fresh and delicious !
Will definitely be ordering from you again !
Thank you for delivery a lovely message and treat for a dear friend x
15 September 2026
Unprompted review
Arrived on time
Arrived on time
Nicely packaged
Cake fresh and tasty
17 September 2026
Unprompted review
Reply from Mailbakes
Hey Joanne,
Thank you so much for taking the time to share your review with us. We’re really glad to hear that your order arrived on time, was nicely packaged, and that you enjoyed the freshness and taste of the cake.
We’re so happy to know you had a positive experience with us, and we really appreciate your kind feedback. Thank you again for choosing MailBakes!
Kind regards,
MailBakes Team
Sent to a friend who absolutely loved…
Sent to a friend who absolutely loved the cake and the idea. Arrived when expected and easy to order. Thank you
26 September 2026
Unprompted review
Great service the cake arrived the next…
Great service the cake arrived the next day and was a lovely surprise will definitely use the service again
17 September 2026
Unprompted review
It’s really amazing effort and idea
It’s really amazing effort and idea, however if possible to make the cakes more delicious that would be nice.
Thank you.
17 September 2026
Unprompted review
The cakes arrived late from the chosen…
The cakes arrived late from the chosen date which was the fault of the courier not the seller, the boxes were open as they would not close properly. The slices are very thin, I thought they would have been slightly thicker. Although they tasted good. Price wise I think that they were a little too expensive for what you got, the card wasn't even a card perszey it was just a cardboard box.
17 September 2026
Unprompted review
Reply from Mailbakes
Hey Karen,
Thank you for taking the time to share your review. We’re really sorry to hear about your experience. While the delivery delay was caused by the courier, we’re also sorry that the boxes arrived open and that the slices and card presentation didn’t meet your expectations.
We’ve reached out to you by email so we can look into this further and offer a solution to put things right. We’re truly sorry that we didn’t meet your expectations on this occasion, and we sincerely apologise for the disappointment caused.
Kind Regards,
MailBakes Team
Great idea, we'll presented
The cakes I ordered arrived a day late.
I ordered them for my son and family they said the cakes were lovely and quite big.
16 September 2026
Unprompted review
Excellent service and my friend…
Excellent service and my friend absolutely loved receiving them ☺️
14 September 2026
Unprompted review
A nice treat for birthdays
A nice treat for birthdays. A change from the usual bunch of flowers or a bottle of wine.
16 September 2026
Unprompted review
The recipient was delighted
I did not taste the cakes delivered but my cousin whose birthday it was for was delighted. Stated cakes lovely and moist . Thought it was a novel birthday card and present.
15 September 2026
Unprompted review
Absolutely amazing
I got this for my mum after knee replacement surgery and she absolutely loved it and said the cakes were beautiful as well as the message from her granddogs 😄. The order process was super easy and delivery was exceptional, my mum got it delivered on a Sunday. Lucy was absolutely brilliant as I thought I got my order delivering to the wrong address, the reply was super quick, super helpful and super friendly. They don't just send generic emails back, they care about their customers and I got lovely replies and even wishing my mum well. I would rate more than 5 stars if I could. I am ordering from them again for definite and I would definitely recommend ordering from them for any occasion ☺️
20 September 2026
Unprompted review
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