MAHI Leather Reviews 

428
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade leather products, noting that the materials feel sturdy, look gorgeous, and offer truly incredible value for money. People also deeply appreciate the swift delivery service, mentioning that packages arrive promptly and safely in protective boxes. Consumers regularly point out that the customer support team is extremely friendly, highly responsive, and completely professional when resolving questions or replacing items. Some reviewers were not happy with minor shipping issues, such as items arriving with noticeable packaging creases or experiencing initial delivery delays.

What people talk about most

Product

Customers shared immense satisfaction regarding the product quality, frequently praising the genuine leather... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy construction, beautiful... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting surprisingly fast... See more

Service

Users describe positive interactions with service, highlighting top-notch support and amazing after-sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Good leather, sturdy and excellent quality overall. We got the Classic Backpack in brown and navy, and the Classic Bucket Bag in brown. They were all well made and the bucket bag and the navy backpack... See more

Rated 5 out of 5 stars

I love this satchel - especially in the crocodile pattern as it looks classy and fits all my diaries and everything else amazingly. Mahi in Māori Language (te reo) means to “work” so the analo... See more


Company details

  1. Bags and Luggage Store

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(428)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had an issue with the personalization…

I had an issue with the personalization on my order and from my point of view, I felt like the system was confusing and couldn't gift the mistake - the company correspondence was kind and helpful and they eventually agreed to replace my item at no charge. As a small business owner myself, I feel like this is so important and I am so grateful that they decided to resend it. During the holidays stress is high and tempers can be short - always be kind because you never know what someone else is going through. Thank you MAHI for your kindness in solving my issue.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the leather apron

Very happy with the leather apron! Workmanship on leather is lovely and I’m very grateful for the extra waist length. Giving it to my son for Christmas and I’m sure he’ll love it. Thank you!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order, great shipping!

It was very easy to order, and shipping was quick for the size and amount if items we ordered! The bags came in one package that was covered in travel bag for shipping. I love this because the box was protected and not filthy from travel. Each bag came in it's own duster bag which was a plus!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I am very impressed with the customer…

I am very impressed with the customer service of this company! The first laptop bag I received had some defective stitching around the handles that was unsightly. This was a gift for my boss, collectively paid for by our team. I did not feel good about giving this gift as it was to our great employer, so I explained our situation to the team at MAHI. They understood and sent a new bag and promised to take great care with the stitching. The bag has arrived and looks great! This is a gift We are proud to give!
Thanks again MAHI!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a bag for a Christmas gift…

Purchased a bag for a Christmas gift and had it personalized. Bag came shipped in a compact shipping box via Fedex. After I unboxed, I noticed all the creases left behind because of the way it was shipped. Can't get a refund because of the personalization and it looks horrible. I'm working on the creases, but I would not recommend this product if this is how it's presented. should have shipped it with stuffing, but the leather is ruined now.

2 December 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Hi Rachel,

I am sorry to hear this. We have been searching our customer service inbox but cannot find your name. If you haven't already, could you please send some pictures of the issues you describe or get back in touch so we can investigate right away?

Regarding creasing, we do offer a waxed leather option designed to develop natural creases and a vintage look over time. Some customers prefer this distressed style, and with this finish, creasing during shipping can be expected. The good news is that once the bag is in regular use, these creases settle in and become part of the vintage look of the product.

That said, we also have other leather finishes that are far less prone to creasing.

If you could drop us an email I'm confident we can get this resolved for you.

Best wishes,
MAHI

Rated 5 out of 5 stars

The bag is perfect and the service is excellent!

The bag is perfect, best quality, the materials and workmanship is excellent!

Had an issue with some delivery charge and Camilla Jean from customer service has been very kind and helpful from the time I put my order (ensuring that I get my personalization right) to receiving my delivery charge reimbursement.

Top quality product and service I would say. Looking forward to my next order of Mahi bag for my friends and family!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Mahi laptop bag

I absolutely love my Mahi laptop bag. I’ve had a variety of laptop bags in the past and this is by far the best. The quality of the workmanship is outstanding and the leather is beautiful. People can’t believe how little I paid for my bag, it is such good value. I can’t recommend this product enough.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Review after 12 months ownership

I have bought backpack 12 months ago and it's really not designed to last long... immediately after receiving I noticed that leather quality wasn't good, because you could scrach the surface very easy, however I needed backpack so decided to keep it. After few months one of the locks lost a small bolt and it was not possible to close it properly, after fixing on my own expenses I continue using it on daily basis, however now I have a new issue, the colour from backpack is going off and it's damaging the clothes, leather paint is almost impossible to washout from cotton and some synthetic fabrics.

1 November 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Hi Arunas,

We’re sorry to hear about your experience. Leather does naturally develop creasing and character with regular use, and the degree to which this appears depends on the finish you chose. Many people appreciate this evolving look, though some finishes and colours are designed to be more resilient and show fewer signs of wear.

With regard to the lock issue - all of this would be covered by our one year warranty had you contacted us. And we're not aware of any issue of our leather marking clothes with other orders.

With that said, we've reached out to you to investigate and get this fixed right away for you. Please get back to us as at your earliest convenience so we can find a solution together.

Best regards,
MAHI

Rated 5 out of 5 stars

Harvard laptop bag.

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship is excellent. I believe a bit of leather conditioner will help smooth the surface, but I can already see it developing a beautiful, unique patina over time. It feels sturdy and well-made; I hope to pass down to my son one day:-)
A special thank-you to Camilla for her outstanding customer service throughout the process.
Highly recommend this bag.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Classic Backpack 3.0

Ordered classic backpack 3.0. Delivery was surprisingly fast. Bag was exactly as shown and advertised on the website. Very happy with the product.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Superb products however my slippers are…

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of what you normally wear. They were for me but gave them away as a present to someone instead. Will continue to support Mahi and buy other products as quality to price ratio is exceptional, especially during specials

9 November 2025
Unprompted review
Rated 5 out of 5 stars

lovely bag

lovely bag, excellent customer service. I had a lot of questions and they were so rapid and clear in response. ALSO - I decided I wanted a longer strap (I am 6'3") and was able to order a custom strap which is currently on the way!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Timeliness and Quality

I appreciated the timeliness of the shipment and the quality of the product. So far, the buying experience has been very hassle free and enjoyable. My wife loved the Columbus bag with the cowhide print.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I bought this as a 15th anniversary…

I bought this as a 15th wedding anniversary gift for my husband. We both love the bag l, it is luxurious and looks great. We travel weekends to go to family and this is the perfect size for a weekend away. His only note is that the bottom compartment won't be easy to clean if he put his shoes in there.

15 October 2025
Unprompted review
Rated 4 out of 5 stars

The overall communication was good

The overall communication was good. The bag looks great! The one negative from this buying experience was that I did not notice anywhere on the website indicating that additional charges for customs and duties would be applied. The first time I found out about this was an email from Fedex saying that if these charges are not paid the shipment will not be delivered.

10 October 2025
Unprompted review

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