We ordered a harness from this site for our dog and we were sent a lead instead. As soon as we received the wrong product we let company know, the response we received back was quite abrupt and made i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a pair of wellingtons but ordered the wrong size. My fault entirely. The returns process was very easy and the correct size sent quickly. Excellent service and also a good price. Thanks.
Company replied
Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... See more
Company replied
Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... See more
Company replied
4.1
Great
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very nervous to order from this…
I was very nervous to order from this vendor as the reviews here are very discouraging. The most important thing -the order arrived very quickly and the right, genuine item😊
I must say that I would not order if I was not sure that the size/item was the one I wanted. Unfortunately, the return policy is not customer friendly. To be honest is the worst I have ever seen.
4 stars for the delivery and product. One star lost for the return policy.
Update: I do not like being patronized and insinuating that I do not understand the return policy is just doing that so one more star lost for customer service.
22 August 2022
Unprompted review
Reply from Magrigg
Good Morning AK
Thank you for taking the time to leave us a 4* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future. I am however saddened to read that you find the return policy not customer friendly, as a team we have worked hard to implement a system which is easier for our customers to use. I would be more than happy to discuss it with you if needed, or if we can help with anything else, please do not hesitate to get in touch.
Kindest Regards
Sharon.
Excellent Customer Service
Excellent price on a North Face jacket. But what really impressed me was the customer service when DPD messed up the delivery. I contacted Magrigg customer services by email and they were straight on to it, phoned me back and to let me know they would immediately resend the jacket, which arrived within a couple of days courtesy of Royal Mail.
10 August 2022
Unprompted review
Reply from Magrigg
Good Afternoon John K
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Ordered some beach shoes
Ordered some beach shoes, and was happy with the delivery time and product provided.
29 July 2022
Unprompted review
Reply from Magrigg
Good Morning Billy B
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the very near future.
Kindest Regards
Sharon.
5* excellent service and courier quick
5* excellent service and courier quick. Ordered 14.7.22 and delivered 15.7.22. fabulous service, have ordered a few times from Ma Griggs Equestrian, best possible price and good shipping. Goes without saying they are my first port of call for anything i am doing a price and item check. Well done.
15 July 2022
Unprompted review
Reply from Magrigg
Good Morning Joanna Newbold
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the very near future.
Kindest Regards
Sharon.
Disappointed customer Order went through easily and delivery…
Order went through easily and delivery was excellent so giving 2 starts but I ordered a Hartman umbrella and it’s just an ordinary grey umbrella - no Hartman branding that you would expect on the handle or in the packaging and so I could have bought the same cheaper elsewhere - too much hassle to return
but won’t return and buy again
15 July 2022
Unprompted review
Reply from Magrigg
Good Morning Sarah
Thank you for taking the time to leave us a 2* review.
As a company its always great to hear that a customer is happy with the service provided, we strive to be the best we possibly can be at all times, so thank you.
As for the Hartman umbrella I am sorry to read that you are unhappy with the product, if you would like to return it we would be more than happy to arrange this for you. Please either drop us an email at online@magrigg.co.uk or please call 01726 65751.
Kindest Regards
Sharon.
Unbelievably efficient. Great value. Great product.
I ordered a pair of Barbour boots on a Sunday afternoon at 2pm and they arrived at 11am Monday morning! From Cornwall to Yorkshire! Unbelievably efficient!
The shoes are excellent quality - so there’s no problem there, the fit is as expected, and they were better value than anywhere else and included free express delivery - many others charged between £3.49-£5! Thanks to all involved! Highly recommended 👍
4 July 2022
Unprompted review
Reply from Magrigg
Good Morning Steve,
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you using our website again in the very near future.
Kindest Regards
Kim.
Ordering is fine & delivery prompt…
Ordering is fine & delivery prompt although twice told they will arrive on a certain date and they turn up a day earlier.
Returns process is a fiasco with complex and unnecessary online process to log a return. Then you pay for the return at several pounds & then Griggs charge you £3.50 for pleasure of receiving return!
Has put me off ever using this company again and our household do buy a lot of shoes so it will be their loss.
25 June 2022
Unprompted review
Reply from Magrigg
Good Afternoon Guest 27
Thank you for taking the time to leave us a 1* review.
Our company offer 3 different delivery services, Standard, tracked 48 & express, all of these have been put in place so that our customers have as many options possible in order to receive their goods. All delivery times can vary, as much as our couriers do their very best to deliver on time sometimes due to unexpected circumstance, this does not happen. The returns process has been devised to make returning an item easier, there is a step by step guild & video to help you with the process. There is a charge of £3.50 to return an item, unless your item is faulty or you require an exchange, this service is FOC. Without a name or order number I am unable to look into this further, but I hope I have been able to explain how our online services operate.
Please do not hesitate to to get in touch if I can help with anything else.
Kindest Regards
Sharon.
return postage cost me £13 make sure to…
return postage cost me £13 make sure to check your refund carefully Sharon the owner not good at maths
20 May 2022
Unprompted review
Reply from Magrigg
Good Morning Cass
Thank you for taking the item to leave us a 1* review
Please see comments below, review been answered on Google.
Good Afternoon Richard Cassie
Thank you for taking the time to leave us a 1* review.
I am sorry to read that you feel you have been overcharged for your return. Having looked at you order, I can see that you were deducted £8.45, £3.50 for your actual return & £4.95 for your shipping.
All customers that purchase items under £50.00 are charged for shipping, therefore when returning the item(s) this is automatically deducted from your refund.
I hope that I have managed to explain how our returns process works.
Kindest Regards
Sharon.
Very poor customer experience
Ordered some Hunter wellies, said they were dispatched then it said they were cancelled. Didn't arrive on the day they were originally meant to, spend ages trying to get through on the phone to no avail. Ended up emailing and they said they cancelled the order as the boots were the last pair and were damaged. They didn't bother contacting me or refunding until I had to be inconvenienced by contacting them. Really poor service. After telling them how disappointed I was with the service they offered 10% off something else but I would not order from a company that gave such bad service again.
13 May 2022
Unprompted review
Reply from Magrigg
Good Morning Tracey,
I am sorry to read that you had a poor shopping experience with us. Unfortunately without an order number I am unable to look into this any further at this particular time. However I would be more than happy to try & rectify this for you. Please do not hesitate to get in touch on the email address provided. kim@magrigg.co.uk
Kindest Regards
Kim
Delivery was ok but Barbour dog collar…
Delivery was ok but Barbour dog collar wasn’t quality expected from the brand and was too big anyway. However their returns policy deducts £3.50 from your order which is just plain wrong. If Griggs want to play the online market they should play fair. I will not use them again!
10 May 2022
Unprompted review
Reply from Magrigg
Good Afternoon Paul,
Thank you for taking the time to leave us a 2* review.
I am so sorry to read you have received a bad shopping experience with us and that the quality of the product you ordered wasn't to your standard, we will feed this information back to Barbour. Unfortunately we do charge for the returns service unless the item is for an exchange or is faulty. If I can help with anything else, please don not hesitate to get in touch.
Kindest Regards
Kim.
Excellent service
Wow! Outstanding service, highly recommended.
I ordered a pair of Birkenstock clogs on Saturday evening and they arrived before 10.30am on Monday. I will definitely be using this Company again.
9 May 2022
Unprompted review
Reply from Magrigg
Good Morning Tracey,
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you using our website again in the very near future.
Kindest Regards
Kim.
Fast service
Superb service. I ordered a pair of back door shoes (crocs). They were much cheaper than anywhere else online and arrived the following day.
Fantastic service.
6 May 2022
Unprompted review
Reply from Magrigg
Good Afternoon Abigail J
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you using our website again in the very near future.
Kindest Regards
Sharon.
No interest in resolving things that have gone wrong
I have had two separate awful experiences from this company. The first they sent me the wrong item, and wouldn't send the correct item until they had received the return by which time the original was out of stock (that was for a Christmas present). And in the last few days I ordered an item that has arrived faulty and now I have to pay for the return or wait for several weeks while they inspect the item and possibly send a replacement (by which time I'm sure it will be out of stock). I appreciate things can go wrong but there is no effort from this company to make them right or to resolve what has happened. The email responses I've received are clearly cut and paste referring to boots when I've emailed regarding a specific item of clothing. It's not the individual's fault, the responses are polite but clearly no room to actually help. I believe in second chances but I won't be using this company for a third time and risk another terrible experience. I hate to leave bad reviews but I wish someone had warned me of this so hopefully this might help you to choose to shop elsewhere and have a much better experience.
29 April 2022
Unprompted review
Reply from Magrigg
Good Afternoon Rachel
Thank you for taking the time to leave us a 1* review.
I am sorry to read of your poor shopping experience, this is not at all what we want for any of our customers. I would however like to try & answer some of the points that you have raised. When an incorrect item is unfortunately sent, as soon as we are informed the correct item is picked & put aside. We will also send in DPD to collect the incorrect item as the last thing we want is for any of our customers to be put out by taking the parcel back to the post office, especially when it is our fault.
When an item arrives to a customer faulty & we are informed, again we will gladly rectify this for you straight away, it certainly would not take several weeks in order for this to happen.
We do have a standard template that is used for all emails, these are sent out whether you have received a faulty item, or an incorrect item they do not specifically apply to clothing or footwear. Once we have determined our customers needs, you are actually replied to personally.
Please do not hesitate to get in touch if I am able to help with anything else.
Kindest Regards
Sharon.
Great service. Ordered a single 6ft gate post that…
Ordered a single 6ft gate post that most other companies we not interested in handling. Super fast overnight service, reasonable postal charges. Highly recommend.
8 April 2022
Unprompted review
Reply from Magrigg
Good Morning Clive
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the very near future.
Kindest Regards
Sharon.
Sent a medium instead of a large.
Order 4040200532624. I need this jacket for a holiday and you sent a medium instead of a large which doesn't remotely fit. I waited in all day to get this!!! There is a ticket in the pocket- not attached to the jacket but sitting in the pocket - that says it's a large. It isn't as is CLEARLY shown on the actual label. Where is the quality check here?? 3rd time in a row an online order from a company has been wrong!! North Face, ebay and now Griggs!! Sick fed up with this incompetence. I have had to order another one so I have decent jacket to wear as God knows how long it would take to get an 'exchange' and if I even could for the same size; even though the one sent was a medium it was marked as a large.
Edit: all sorted thanks to Sharon and Sarah at customer services.
3 April 2022
Unprompted review
Reply from Magrigg
Good Morning Suzanne Jane
Thank you for taking the time to leave us a 1* review.
I am so sorry to read that you have received in the incorrect size form our company, this is something we can easily rectify for you. One of our customer service team will be in touch with you today to determined the the most efficient way for us to collect & reship your order, I can assure you you will not be charged for your return.
Kindest Regards
Sharon.
Bought new Timberland shoes, second hand quality arrived
Bought new Timberland boat shoes, and these have arrived with scuffs and marks all over them. They look used and second hand, not new. Very dissapointed.
I would advise others to look at buying directly from the supplier for better guarenteed quality first time round.
I have writted to customer service and waiting for a response.
31 March 2022
Unprompted review
Reply from Magrigg
Good Morning Tom P
Thank you for taking the time to leave us a 1* review.
I am so sorry to read you feel the product you have received is second hand, I can assure you that all of our product arrives in to us brand new from Timberland. I am aware of the email that you have sent to our customer service team, we will be in touch with you today & try our very best to rectify this for you.
Kindest Regards
Sharon.
Fantastic customer service
I purchased a pair of Hunter Wellingtons on-line in December and they developed a fault. I messaged the company and got an immediate response asking me to return them free of charge, which I did on Friday. Today (Tuesday) I’ve received a brand new no quibble replacement. Excellent service - to be commended.
29 March 2022
Unprompted review
Reply from Magrigg
Good Afternoon Ali R
Thank you for taking the time to leave us a 5* review.
Your comment's are very much appreciated & we look forward to you shopping with us again in the very near future.
Kindest Regards
Sharon.
Poor
I ordered two Barbour jackets from this company in January via Klarna however one was not sent as it was reportedly not in stock. This was not registered and now I am STILL having to prove that I was not sent the jacket. I have never had issues using Klarna before this company. Will never use again.
26 March 2022
Unprompted review
Reply from Magrigg
Good Afternoon HJ
I am so sorry to read of the issues you are experiencing with you order. Unfortunately without the name in which the order was placed, or an order number I am unable to look into this any further at this particular time. However I would be more than happy to try & rectify this for you. Please do not hesitate to get in touch on the email address provided. Sharon@magrigg.co.uk
Kindest Regards
Sharon.
Don't believe the 'in stock' status
I ordered fencing products that were all clearly marked as in stock. When I rang to find out what was happening I was told that they did not have any stock.
Just another company that lies on their website about stock levels.
I could have ordered from elsewhere and had the fence up by now.
In their defence, they issued a refund immediately.
25 March 2022
Unprompted review
Reply from Magrigg
Good Afternoon Matthew Tomlinson
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your disappointment when chasing your order. This is not at the the service we want any of our customers to receive. The products that your ordered are in huge demand & we do have the tendency to sell out of them incredibly quickly, but does not excuse them showing as in stock on our website & for that I am sorry. I am however pleased to read refund was issued in quick response.
Kindest Regards
Sharon.
I would have given 0 if I could
I would have given 0 if I could. Ordered decking costing over £1000. The ‘express’ delivery took over 3 weeks. They then dumped the decking in my garden. The wrong product and colour. They have now said the product I ordered is out of stock. It will be weeks before they uplift what they sent and my refund cannot be processed until then. It is now in my front garden, unpackaged, unsecured and likely to be stolen in which case I’ll have nothing. Absolutely shocking customer service. They sub contract out and don’t seem to have any control over the companies who supply them. Avoid at all costs unless you want to be left out of pocket and without your order for weeks!!!!
24 March 2022
Unprompted review
Reply from Magrigg
Good Morning Susan Dunn
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your extremely poor service.
I am in the process of looking into your order now, I will be in touch as soon as I can with an out come.
Kindest Regards
Sharon.
Kindest Regards
Sharon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.