Our new Magi mix arrived, it worked fine bu then it just stopped working. I contacted the Support team and they sent through some helpful trouble shooting information and videos. Very helpful and th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... See more
Company replied
I initially purchased from Amazon however so many components appeared missing. I contacted magimix directly who were so helpful, they emailed me a full list which resulted in a return as a lot was... See more
Company replied
Have just bought a Magimix blender after using a Vitamix for 14 years. I took a while to decide as many reviews between the two brands preferred Vitamix. But the cost differential eventually made up m... See more
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Company details
Written by the company
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Contact info
19 Bridge St, GU7 1HY, Godalming, United Kingdom
- support@magimixuk.zendesk.com
- magimix.co.uk
4.0
Great
201 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 month
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Thank you Magimix
I emailed Magimix because of a minor problem with the large mixing bowl of my food processor. I received a very pleasant response from Jenny the next day asking for further details, which I was able to send. This resulted in an immediate offer to replace the bowl.
When I bought my food processor a few months ago, I wanted a robust make which would last and give good results. I am delighted with it on all counts.
I now realise that with that has come excellent customer service too.
I am so glad that I choose Magimix.
19 September 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your experience with us. We're pleased to hear we could assist you promptly in replacing your bowl.
At Magimix we aim to provide excellent customer service, and your feedback confirms that we are meeting that goal. If you need any assistance in the future, please feel free to reach out.
Here’s a more polished version:
Here’s a more polished version:
I’m experiencing an issue with a unit that makes a loud noise when making dough. I reached out to customer service, but the response I received wasn’t helpful. I’m surprised that, despite the high cost of the product, there’s no phone support for technical or customer service issues. Additionally, the email replies take a couple of days, even though I respond immediately. I’m very disappointed with the service.
18 September 2024
Unprompted review
Reply from Magimix (UK) Ltd
I was sorry to read you had experienced an issue with your food processor whilst making dough. I understand the Customer Care team have now been in touch.
Its a common misconception that you need to process dough in a food process for the same amount of time as in a mixer. However 30 - 90 seconds is all the time you need to form the mixture into a ball. Once the dough has been formed, simply switch off your food processor and your dough is ready for use.
If you need any further assistance in the future, please feel free to contact the Customer Care Team via the Magimix website.
Warranty support was amazing
After about 18 months my 5200xl developed an issue where the bowl would rattle unless I held it in place. I contacted support and was in contact with Jenny who asked me to confirm a few things to see if it could be diagnosed remotely.
When we couldn't resolve it remotely I sent the unit back to magimix who identified it was an issue with the casing, after which the case was replaced with no quibbles at all and back to me a week later.
There was absolutely no push back or challenges just a super helpful support and warranty experience and one that really did backup the belief that these are a machine for life.
Thanks again!
18 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for taking the time to share your positive experience with us. We are delighted that our Customer Care Team, especially Jenny, was able to assist you promptly and efficiently.
At Magimix we are committed to providing not only high-quality products, but a support experience that matches the company ethos of 'built better to last longer'. Its great to read that the process was smooth and the repair was carried out in a timely manner.
Your feedback means a lot to us, and we truly appreciate your trust in Magimix. If you ever need further assistance, we're here to help.
The way all customer service should be
I had an issue with my food processor when it stopped working completely. I sent a note to customer service asking for help. Lesley replied very quickly, showed me very clearly a number of possible different solutions to the problem and fixed it!! Fantastic service, fantastic knowledge, a really wonderful experience. I'm so impressed that I have vowed to name all my children 'Lesley' in the future.
Thank you Lesley, what a wonderful company Magimix are.
23 August 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you so much for your fantastic feedback! We're thrilled to hear that Lesley was able to assist you promptly and provide such a positive experience.
At Magimix we take pride in both the quality of our products and the knowledge of our Customer Care team, so its wonderful to read that this came through during your experience.
We'll be sure to pass along your kind words (and your future naming plans!) to Lesley - She'll be delighted!.
Thank you for choosing Magimix. If you ever need any further assistance, please don't hesitate to reach out. We're here to help.
I just don't 'get' negative reviews…
I just don't 'get' negative reviews about Magimix. Not only have we had amazing service from the Magimix machines we have (a 4200XL mixer and a pod coffee machine) but also, when we recently needed some help on the mixer, the personal service was above and beyond anything a customer might reasonably expect after years of use. I think the problem is, when things serve us well we take them for granted, but when things go wrong some people like to shout about it. Our mixer has been repaired by Magimix free of charge. Bloody marvellous service, considering the problem was caused by my cack-handedness. We have ordered a new 4200XL, and will pass the old one, now working like new, on to our offspring. Thanks, Magimix.
21 August 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you so much for sharing your wonderful experience with us.
We truly appreciate your loyalty to Magimix and are thrilled that our Customer Care Team exceeded your expectations. We strive to offer excellent customer care and your feedback is honestly appreciated.
We're thrilled that your mixer is working like new, and we are honoured that you'll be passing it onto the next generation. Your continued trust in Magimix means the world to us and we're grateful for your kind words.
If there's anything else we can assist with, please dont hesitate to reach out.
Thank you again for your fantastic review!
Great products great service
This would be the third magimix steamer I have purchased over the years . They are long lasting easy to use dishwasher friendly and steam food that taste delicious .
I have purchased many other steamers in the past yet none of them come up to magimix standards .
The last purchase was only last week unfortunately the plug socket was incorrect, within 48 hrs magimix had responded and sent me correct plug socket .
Not only are there products of great quality their customer services beyond excellent.
Sadly the same cannot be said for many other companies when you have a problem , this certainly makes me confident in the future if I wish to purchase any of magimix products.
5 August 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you so much for your continued trust and loyalty to Magimix. We're thrilled to read that you are enjoying your Steamer and that it has consistently exceeded your expectations.
We take great pride in the quality, ease of use, and durability of our products, so its wonderful to know that they've been a reliable part of your kitchen.
We're also delighted that our Customer Care Team was able to swiftly resolve the issue with the cable and plug. Providing prompt and helpful support is a top priority for us, and we truly appreciate your kind words about our service.
It means a lot to us that you feel confident in choosing Magimix for future purchases. We're here to make sure your experience is nothing less than excellent every time.
Please feel free to contact us again should you require any assistance in the future.
Thank you once again for your kind feedback.
I recently ordered a food processor…
I recently ordered a food processor from Magimix UK, but instead, I received a fire pit. Initially, I was excited to try new recipes and planned a large get-together to showcase my new kitchen gadget. However, the experience has been nothing short of disappointing.
Firstly, my order did not arrive on time. When I finally received the package, it was not the food processor I ordered but a fire pit. This mix-up was extremely frustrating.
To make matters worse, Magimix UK's customer care has been unhelpful. Despite multiple attempts to resolve the issue, they have been evasive and have only delayed the process further. It's now been two weeks, and I still haven't received the correct item or any satisfactory resolution.
This experience has completely soured my view of Magimix UK. I wish I had ordered from a more reliable source. I am extremely disappointed and would not recommend their service to anyone.
customer service has ignored my multiple emails
———————————————————
Thanks Magimix for sorting this and sending a surprise gift. Loving my gadgets.
27 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
I sincerely apologize for the frustration and inconvenience you've experienced with your recent order. This situation is far from the standard we strive to maintain at Magimix UK.
The label from your product was attached to another item between leaving Magimix's warehouse and you contacting us. This required a thorough investigation and I do apologise for the length of time this took.
At Magimix we aim to provide excellent customer service, and your feedback helps us to focus our attention on areas in which we can improve.
If you require any assistance in the future, please feel free to contact the Magimix Customer Care Team via the red support button at the bottom of the Magimix website.
Great customer service
I had an issue with my food processor, and when I emailed customer service I got a quick and helpful response, so I’m very happy with the service.
7 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your positive experience. We're thrilled to read that you have received a quick and helpful response to your issue with your food processor. Your satisfaction is very important to us.
Please contact the Customer care Team via the red support button at the bottom of the Magimix website should you require any further assistant.
We are always here to help
5* Customer Service
Minor issue with a new machine, replacement sent over within hours of raising the (not guaranteed) issue.
Jenny @ Magimix - thanks a lot!
21 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your kind feedback! We're delighted to hear that Jenny was able to assist you so promptly and efficiently with your minor issue.
Your satisfaction is our top priority, and we're glad we could resolve the matter quickly for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for choosing Magimix!
Very disappointed with customer service…
Very disappointed with customer service three times I have contacted them about a damaged greater just bought my food processor a few months ago all I get back is we successfully received your request very disappointing.
20 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
We are truly sorry to read about your recent experience and the delay in addressing your issue. This is not the level of service we strive to provide, and we sincerely apologise for any frustration caused.
Please rest assured that we take all these matter seriously and we will be looking into what could have gone wrong.
Please could you kindly provide your details and we will follow up on your request immediately.
Thank you for your patience, and we look forward to resolving this for you.
Jenny in customer service was great from the start
Jenny in customer service was great from the start. I had an issue with the Glacier Ice Cream Maker but it was rectified and replaced within a few days.
18 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your kind words.
We're thrilled to read that Jenny provided excellent support and that your issue with the Glacier Ice Cream Maker was resolved and replaced promptly. Your satisfaction is very important to us.
If you have any further questions or need assistance, please feel free to reach out. We're always here to help.
magimix bowl & lid not closing
We had an issue with our magimix bowl and lid not shutting together properly. When I contacted Jennie in Magimix UK, she was exceedingly helpful and sent us out new replacements for the bowl and lid. It was all very efficient.
13 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your experience
We're delighted to hear that we could assist you efficiently and provide replacements for your Magimix bowl and lid. Your satisfaction is our top priority, and it's wonderful to know you found our service helpful.
If you need any further assistance in the future, please don't hesitate to reach out. We're here to help.
Great new Magimix Compact
Bought a new Magimix Compact and delighted with it. Does everything you could possibly want and is extremely user friendly. My last one was 23 years old, still working but on its last legs so I decided to treat myself. So pleased I did.
I had a small query with Magimix and they dealt with it immediately. Excellent customer service
8 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your wonderful review. We're thrilled to read that you are delighted with your new Magimix Compact and that it's meeting all your needs. Your previous food processor of 23 years is a testament to the Magimix motto of 'built better to last longer'.
We are pleased that our customer service team could assist you promptly with your query. Your satisfaction is our top priority.
If you have any further questions or need assistance, please reach out to the Customer Care Team via the red support button at the bottom of the Magimix website.
Enjoy your new Magimix Compact.
Fabulous customer service from Jenny at…
Fabulous customer service from Jenny at Magimix UK. I had an issue with the Cocotte base and emailed for advice. Within days I had received a replacement Cocotte which works perfectly. Thank you.
1 July 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with our customer service department.
Jenny and the entire Magimix UK team are dedicated to providing exceptional service, and it’s great to know that we were able to resolve your issue with the Cocotte base quickly and to your satisfaction.
Your kind words mean a lot to us, and we are grateful for your support. We are here should you require any further assistance in the future.
Thank you once again!
Whisk Problem - Resolved
Had a problem with the whisk attachment, and although the machine was under guarantee I was not hopeful of a resolution - well I was very wrong! Speedy response, excellent customer service, whisk replaced promptly and response email was not 'anonymous' generated by machine, but friendly and helpful. Thank you Jenny!
22 June 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for taking the time to share your positive experience! We are delighted to hear that you were pleased with the resolution of the issue with your whisk attachment.
Jenny and our team strive to provide responsive and personalized customer service, and it's wonderful to know that you found our support friendly and helpful. We aim to ensure that every customer feels valued and well taken care of.
Your kind words are greatly appreciated, and we're glad we could assist you promptly. If you need any further help in the future, please don't hesitate to reach out.
Thank you once again!
Help from Magimix
Upon the untimely death of my wife, I was left with a virtually new Magimix food processor. I wished to give this to the daughter of a friend, a keen cook, just starting-out in a new home, but could not find the instruction manual. Jenny at Magimix responded promptly to my plea for help, sending me pdf versions of the relevant literature and following-up with a beautifully illustrated hardback cook book and a free useful spatula. Her help was efficient and sensitive, and I'm very grateful.
20 June 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your touching experience with us. We are deeply sorry for your loss and appreciate you taking the time to write such a kind review.
We are glad to hear that Jenny could assist you promptly and sensitively. Its wonderful to know that the items sent were helpful in your efforts to support your friends daughter in her new home.
Your words mean a lot to us, and we are grateful for the opportunity to provide assistance when it was needed. Should you require any further help or support in the future, please dont hesitate to reach out.
Thank you once again for your kind feedback.
Brilliant Service
Jenny at Magimix was prompt in responding to my cry for help, unfailingly polite, and fixed the problem (a broken accessory) within hours, plus a bit of helpful advice.
17 June 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your wonderful review. we are delighted to hear about your positive experience with Jenny at Magimix.
Its great to know that we could promptly respond to your request, resolve the issue with your broken accessory within hours, and provide you with helpful advice. We strive to offer excellent customer service, and your feedback is truly appreciated.
If you need any further assistance in the future, please dont hesitate to reach out. Thank you once again for your kinds words.
A refunded order
We ordered a new Magimix, thinking the old one had died. Then we realised that the problem was with the power socket, not the machine. Jenny helped us to cancel the order and get a full refund!
17 June 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your experience with us. We're pleased to hear we could assist you promptly in cancelling your order and arranging a full refund.
At Magimix we aim to provide excellent customer service, and your feedback confirms that we are meeting that goal. If you need any further assistance in the future, please dont hesitate to reach out.
Thank you once again for your kind words.
Impeccable customer Service
I recently sent in my Magimix Food Processor for repair. The service that I received was of a quality and courtesy not normally experienced these days. Fantastic workmanship and excellent communication.
21 May 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for your fantastic review! We are thrilled to read that you had such a positive experience with the Customer Care department.
Our team is dedicated to providing exceptional service, and its wonderful to know that their quality workmanship and excellent communication made a positive impression on you. Your kind words truly mean a lot to us.
If you have any further assistance, please dont hesitate to reach out. Thank you once again for your feedback.
Magimix M200 coffee maker. Use then CHUCK OUT
Magimix M200 coffee maker.
It leaks and leaves a pool of water.
Poor response from company service department. Not interested in repairs.
Response to Trust Pilot posting saying they do not cover old equipment
The Coffee make is ONLY 5 YEARS old.
Yet on their website there is a guarantee to repair items up to 30 years.
The ethos seems to be USE and CHUCK OUT despite low age and claims to the contrary on their website
I also took it to a repair cafe where volunteers help to repair items. They managed for a 30 year old kitchen appliance but the Magimix M200 was too difficult. So think twice before buying as its a USE and CHUCK OUT-effect on planet of secondary concern
1 May 2024
Unprompted review
Reply from Magimix (UK) Ltd
Thank you for sharing your feedback regarding your Magimix M200 coffee maker. I sincerely apologize for the issues you’ve experienced and the dissatisfaction with our customer service.
Firstly, I’m sorry to hear about the leaking issue with your coffee maker. This is certainly not the experience we want for our customers. I apologize if our response did not meet your expectations and caused further frustration.
Regarding the repair guarantee, I would like to clarify that our commitment to repairing items up to 30 years old is only applicable to certain products. However, your situation highlights the need for us to better communicate these details to avoid any confusion.
I understand your concern about the environmental impact of discarding appliances. We are dedicated to sustainability and strive to improve our products and services continually.
To resolve this matter, I would like to offer to re-evaluate our response to your issue and provide you with a resolution you are happy with.
Thank you for bringing this to our attention and for your patience as we work to address your concerns.
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