Magic Win Casino Reviews 277

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with withdrawals, often waiting weeks or months for their funds, with some experiencing prolonged delays or non-receipt of funds. People frequently describe the customer service as unhelpful, providing generic responses or ignoring inquiries, especially concerning payment issues. There are also complaints about the website's functionality and the company's refusal to close accounts upon request, leading to concerns about responsible gambling. Conversely, a small portion of people felt satisfied, noting quick first withdrawals and a variety of games, though some later experienced delays with subsequent payouts.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Consumers find refund experiences to be highly negative, with many reporting significant delays and... See more

Customer service

Clients share negative opinions on customer service, with many reporting an inability to speak to a human and... See more

Website

Customers consistently note negative experiences with the website, with many advising others to avoid it due... See more

Response time

Reviewers mention negative feedback about response time, with many experiencing significant delays in... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

277 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad casino was told first 24 hours…

Very bad casino was told first 24 hours then 7 to 21 days still ain't been paid now been told still processing which is a joke report magic win to the curacao gambling board so they can close them down now been disconnected from live chat

21 April 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. Waited 4 weeks for a withdrawal yet when I asked to cancel the withdrawal, it was processed within an hour. Stay away, total scam. I only wish I’d read the reviews before opening an account with them. They need shutting down

20 April 2025
Unprompted review
Rated 1 out of 5 stars

Don't bother with this site

Unfortunately the only people who will read this review will be other people chasing withdrawals.

However if by chance you are debating whether to use this casino or not then steer clear. So many casino sites these days offer almost instant withdrawal yet these mugs have made me wait 3 weeks already with no further update.

The withdrawal confirmation email suggests it will take 4 working days so I can only assume they work about 2 days a month.

I only signed up to this casino to receive money on Free Cash which I didn't even receive so I assume this casino blocked that as well. Luckily I did make a profit at this casino, but fat lot of good that is if I never receive my withdrawal.

20 April 2025
Unprompted review
Rated 1 out of 5 stars

Why won't they pay out?!

Why won't they pay out?!
I've been waiting for £500 to be paid into my account by Magicwin Casion for longer than 21 days now. They don't answer your questions and I can't complain about them via the gambling commission which is really strange.
I see some people have had payments made from their winnings so I'm holding out hope for another couple o f weeks or so, but please give me any advice on how to deal with this if you have any 🙏🏾
Thank you!

30 March 2025
Unprompted review
Rated 1 out of 5 stars

DOESNT DERSERVE ONE STAR

Avoid any site with Magicwin as the prefix. They add numbers at the end to try and fool you. THEY DO NOT PROCESS WITHDRAWALS. The phone number listed on Trust Pilot is for a Majestic Wine store so even that’s false.

17 April 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. You won’t be able to withdraw any money. DO NOT DEPOSIT ANYTHING!! You will not see your money ever again

6 April 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam site

This is a scam site! You don’t get your withdrawal, I’m still waiting. Also on here the phone number and address is incorrect it’s for majestic wines!!!

21 December 2024
Unprompted review
Rated 1 out of 5 stars

I only gave 1 star as there is nothing…

I only gave 1 star as there is nothing lower to give, I have been waiting nearly 2 months now for my withdrawal to be processed and they keep saying it can take a while to pay out and to just be patient??? I think this site is just a scam and i would not recommend it to anyone..

18 February 2025
Unprompted review
Rated 1 out of 5 stars

It's a complete mess

It's a complete mess, initiated a withdrawal of 444 EUR in early March on a crypto wallet. They stated that withdrawal undergoing routine 7-21 working days review. All those days went and no money, they are answering the same way in the chat and cut dialog immediately. And they aren't responding on emails. Apart from 444 eur stack in so-called withdrawal "process" also 1000 eur remains in the balance. Assume I'll never receive the money. Avoid this bookie at all cost, same for Goldenlion.bet, as they are complete clone of Magicwin.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable geoff

Wow - got an email offering 150% bonus and free spins and only offered 50% bonus - chatted with an agent who was rude and closed down the chat. Be aware they make offers they will not make. Off to report them to the appropriate authorities.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid !!

Avoid avoid avoid !!!
I won a small amount of £180 24th February 2025.
31 days later (working days) I get the same response, checks needed etc… no signs of my withdrawal happening.
Avoid at all costs, there’s a chance you won’t get your winnings!!

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not ever use this site

Do not ever use this site ! I won £250 at the start of February , after waiting the initial 21 days you will then get panned off continuously with the same pre written message , after being in live chat over 50 times I just gave up , reversed the withdrawal then spent it , thank god ! Account closed

5 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Worst online bookmaker I’ve ever experienced. Bunch of scammers. Constantly brush you off with the same generic comments. They take money and then don’t wanna pay out. I’m gonna be contacting my bank as I think I might have a better chance getting my money back for the scam site.

24 March 2025
Unprompted review
Rated 4 out of 5 stars

Iv been using for a while but won 380…

Iv been using for a while but won 380 at 3am. I requested a withdrawal and it was in my bank by 6pm the same day. Although I have tried to contact them before about a month ago regarding my account and have never had a reply. I must say I'm shocked, but very pleased but I only deposit 20 pounds a time and never accept bonuses.
Good luck everyone.
But thank you magicwin for my surprise

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Would not even give it one star…0

Would not even give it one star absolutely shit site I withdrawn £200 on 8th March still not received it & doubtful I will & phone number not even connected to them it's a wine company says it all scam scam scam stay away.

1 April 2025
Unprompted review

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