Bought a book on late November from the…
Bought a book on late November from the UK version of this website. No contact from them since, no response to email queries. Stated delivery was 3-5days from order. I suspect the whole thing is a scam. I am now left trying to find a way to retrieve my money.
Reply from Magicbook
Hello,
Thank you for taking the time to share your experience. We are truly sorry to read about this situation and fully understand your concern.
We want to reassure you that this is absolutely not a scam. All our books are 100% personalized and produced individually after the order is placed. Each book is carefully generated, reviewed, corrected, and printed before being shipped.
Regarding your order, based on the shipping timeline and tracking information, it is possible that the parcel was lost during transit by the postal services. Unfortunately, despite all precautions taken on our side, this can occasionally happen and is outside of our direct control.
That said, we take full responsibility for assisting you in resolving this matter. We are currently reviewing the situation and will either :
reship a new copy, or
offer an appropriate solution, depending on the outcome of the investigation with the carrier.
We sincerely apologize if you experienced delays in receiving responses from our customer service, especially during the exceptionally busy holiday period, when order volumes were significantly higher than usual.
We kindly ask you to contact us directly via our official support email, including your order number, so we can handle your case as a priority and provide you with a clear update as soon as possible.
Thank you for your patience and for giving us the opportunity to clarify and resolve this situation.
Kind regards,
The MagicBook Team