My only complaint is the way things were shipped. I ordered a makeup compact (has glass mirror), face powder refill and a body roller (liquid) and it was all shipped in a poly mailer envelope with no... See more
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I want to express my disappointed about Magasin specially about costumer service. They have stressed me so much about the return. They are unexpected, aggressive when I called, the pull the phone down... See more
Company replied
Magasin.se has an awesome selection of rare items that are hard to find elsewhere. The delivery was really fast, and when I bought the wrong item, their customer service made the exchange easy and s... See more
Company replied
Uncomplicated site/service and very fast delivery - also handled the return very smoothly as the shirt I purchased happened to be too big. Will definitely use again. Only wished they had a bit more ex... See more
Company details
About Magasin.se
Written by the company
Magasin du Nord är Danmarks äldsta varuhus som med sina sju varuhus inspirerar, skämmer bort och ger upplevelser till de många besökande varje dag.
Magasin.se är Magasin du Nords svenska webshop som erbjuder samma stora urval av varumärken inom mode, skönhet och hem & inredning, inklusive både danska och internationella märken.
Magasin.se är Magasin du Nords svenska webshop som erbjuder samma stora urval av varumärken inom mode, skönhet och hem & inredning, inklusive både danska och internationella märken.
Contact info
Kongens Nytorv 13, 1095, København K, Denmark
- +45 33 11 44 33
- online@magasin.dk
- magasin.se
3.3
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like this shop
1 July 2023
Best 🥰👍🥰🙏😍😍👍👍
12 June 2023
Great shopping experience!
I have shopped here a couple of times. Always ultra fast delivery and very good prices. And never any problems when you need to make a return. Thank you!
10 July 2023
Unprompted review
Delivery time too long
Delivery time too long. Placed order from available stock June 8 at lunch time and haven’t received it yet, 5 days later.
1 June 2023
Reply from Magasin.se
Kære Monika
Tak for din feedback angående din seneste shoppeoplevelse hos Magasin.
Vi beklager dybt forsinkelserne, du har oplevet på grund af udfordringer med vores varelager i forbindelse med vores flytning.
Vi arbejder hårdt for at behandle og sende alle ordrer til vores værdsatte kunder så hurtigt som muligt. Vi ønsker at udtrykke vores oprigtige undskyldning for den dårlige oplevelse, du har haft med vores webshop og vi værdsætter din tålmodighed og forståelse, mens vi arbejder på at løse disse udfordringer.
Selvom der har været længere ventetid, håber vi, at du vil blive glad for dine varer trods de ulejligheder, du har oplevet.
Vi ser frem til at byde dig velkommen både på Magasin.dk og i vores forretninger i fremtiden. Vi vil gøre vores bedste for at sikre, at din næste oplevelse hos os bliver enestående.
Endnu en gang, tak for din feedback og din forståelse.
Mange hilsner Magasin
I didn't receive my purchase
I didn't receive my purchase. It's impossible to find any information on the website.
30 May 2023
Reply from Magasin.se
Dear Keity Calisto
We sincerely apologize that you still have not received your order.
We understand your frustration - both regarding the unreasonably long delivery time and the lack of information from our side.
We have to admit that such a large warehouse move has proved to be much more challenging than we could have imagined, and it has unfortunately meant that we have been unable to meet the promised delivery times.
We would very much like to help you further with your order and you are therefore welcome to contact our customer support, who are ready to help you.
Kind regards
Magasin
I still don’t have received my package…
I still don’t have received my package after almost 15 days. The item seems to be shipped but the tracking number shared with me is wrong.
When I try to talk the the costumer centre, no one has answers for me, more than “please wait”
Very unsatisfactory experience
29 May 2023
Reply from Magasin.se
Dear Maria De Loureiro
First of all, we apologize that you still have not received your order.
We of course understand your frustration - both regarding the unreasonably long delivery time and the lack of information from our side.
We have to admit that such a significant warehouse move has proved to be much more challenging than we could have imagined, and it has unfortunately meant that we have been unable to meet the promised delivery times.
We would very much like to help you further with your order and you are therefore welcome to contact our customer support, who are ready to help you.
Best regards
Magazine
Professional
27 May 2023
My account was charged and in the same…
My account was charged and in the same day they sent an email about delays. Now I haven’t heard anything about my order. I don’t think I will buy from them again.
26 May 2023
Reply from Magasin.se
Dear Caroline
We sincerely apologize that you still have not received your order.
We understand your frustration - both concerning the unreasonably long delivery time and the lack of information from our side.
We must admit that such a significant warehouse move has proved to be much more challenging than we could have imagined, and unfortunately, we have been unable to meet the promised delivery times.
Kind regards
Magasin
Recommended
12 May 2023
Better than expected. :)
Never hesrd of the page before until I bought something. Good price, really fast delivery (like 3 days?). Very well packed. Happy to have found this place!
20 April 2023
good good good
2 April 2023
First Class service
First Class service, good and varied items
and very quick delivery.
Would recommend.
28 March 2023
Snab shipment
30 March 2023
Geniune products good discount
30 March 2023
Supersnabb leverans!
28 March 2023
I have ordered a coat and it has been…
I have ordered a SAND Copenhagen coat and it has been delivered in 2 days! Fantastic service and my coat is great. I am so happy! Thank you Magasin!
19 October 2022
Unprompted review
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