While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Medusa (Grec ancien: Μέδουσα : guardien.ne, protecteur.ice) était une des trois Gorgones de la mythologie grecque, décrite comme une créature ailée au visage féminin entouré de serpent venimeux à la place des cheveux. Ceux qui la regardait dans les yeux étaient instantanément changés en pierre. Elle est devenue un symbole féministe fort par son role de protectrice, redoutable et enragée. Voilà exactement l’état d’esprit de notre marque : des bijoux pour toutes les Sorcièr.es et Queens badass !
4.4
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've ordered multiple times and always been very satisfied with the products. Very high quality and beautiful products, the website is easy to use and shipping is fast. Had an issue with a product just once and it was dealt with very fast and kindly. Very much recommended!
i bought 5 piercings and wanted a refund on 2 of them.
i couldnt refund it anymore because they say "piercings only refundable with the envelope seal"
guess what, the envelope seal is the letter they send it to you, how am i supposed to look at the jewelry if i cant even open the package they sent it?
The FAQ only says "we do not accept any returns if the envelope seal has been open"
They shoudve mentioned the package was the seal
I cant return my huge order because they clarified "We are only a small team, we cannot seal each order individually."
And each of the Piercings should also be sent with a different bag enveloped with a seal so you can actually look at it and sent it back...
Reply from Maedusabodyjewelry
Hi there ! We are indeed a small family company, not Amazon. We do not seal individually each jewelry in transparent plastic bag for your only convenience, because it cost too much money, time (we -only have 1 person taking care of all the orders) and is also really not ecological. These are our company values and we will not be sacrificing them. We want our client to be more responsible when buying.
The goal is not to order 20 pieces of jewelry without properly reading the detailed information on the website, open the package, check them out and return what you dont like. This is typically the type of consumerist behavior we are not condoning. In return we are doing our best to post multiple photos and video of the jewelry on the website and instagram, give ideas how to wear them and we always answer 24/7 and give advise by message if needed.
Moreover, when ordering from any company for products that cannot be returned for hygienic reason, for example panties, you always receive them in sealed bag, folded and not visible. You do not get to open the bag, try on and check out the deign and put it back to return it. Why would it be any different for a jewelry company ?
Finally the FAQ is clear : the seal is the ENVELOP, not the "resealable plastic bags". I am sorry you do not understand properly what an "envelop" is.
I've been ordering at Maedusa for a while now and I'm really happy with both the quality of the products and the quality of the customer service. I'll be ordering again very soon for sure!
Everything was fine.
Was shipping and beautiful jewelry
Favourite peircing jewelry site, always good communication and helpful with orders. Loved every piece so far and look forward to new collections!
EDIT IN RESPONSE TO THEIR EDIT: I DID NOT HAVE IT FOR WEEKS. THAT IS A LIE. I TRIED COTTON STRING FIRST BUT IT BROKE WITH TRYING TO OPEN IT AS IT WAS SO TIGHT. HOW CAN YOU BE SO RUDE TO CUSTOMERS? YOURE LITERALLY GASLIGHTING ME. HONESTLY THIS IS THE MOST TOXIC AND HORRIBLE BUSINESS I HAVE EVER BOUGHT FROM. I HOPE WHOEVER READS THIS, PLEASE TAKE THIS AS YOUR WARNING TO STAY AWAY; BECAUSE EVEN IF YOUR PURCHASE IS OK, THE NEXT ONE MIGHT NOT BE AND TBH ID RATHER GIVE MY MONEY TO A BUSINESS WITH A GOOD ETHOSEDIT IN RESPONSE TO THEIR DISHONEST REPLY. WE DID NOT TALK EXTENSIVELY, AT MOST TWO EMAILS. I ALSO ONLY HAD THE SEPTUM IN FOR NO MORE THAN A FEW MINUTES BEFORE TRYING TO TAKE IT OUT. ALSO, THEIR SUGGESTION WAS TO WATCH A VIDEO ON THEIR INSTA ON HOW TO REMOVE THE SEPTUM USING STRING AND AFTER A WHILE THE HINGE WOULD LOOSEN. THE STRING ALSO DIDNT WORK AND BEFORE EVENTUALLY OPENING WITH A PLIERS I TRIED THEIR METHOD USING FISHING LINE, TO NO AVAIL. THEIR REPLY IS A TESTMENT TO THEIR HORRIBLE CUSTOMER SERVICE. I bought a septum ring which is extremely difficult to open and close. It got stuck in my nose and it took 45 minutes and multiple people trying to get it out, using a pliers. As a result my septum was injured. The septum is also extremely uncomfortable to wear. The customer service was actually extremely condescending and awful. I will never shop here again and I advise if you're tempted, not to. Save your money or spend it elsewhere because the service is horrible and the quality is not good for the price. I really like Ask & Embla, wildcat, regal rose and an even more affordable option would be Arka body jewelry who are absolutely wonderful.
Reply from Maedusabodyjewelry
Hi there Shannon,
We have exchanged extensively by mail and we tried to help you by all means to fix this problem. Also you only told us about this after wearing the jewelry for quite a few time (we cannot resend at out cost if the defect is not brought to our attention when you receive the package, since,as you can imagine, we never know if its not something that happen due to a wrong manipulation afterwards or breakage).
We proposed some solutions but you were not ok to listen to any of our advises and got upset right away because you didnt get exactly what you wanted (reimbursement). Again the Terms & Conditions are here to make sure both the client and the company are protected. In this case, we couldn't offer what you want and I am very sorry for that.
If you are willing to reopen the discussion we are still here.
Regards
EDIT to answer : If your receive a jewelry for few weeks and dont wear it straight away, we cannot know unfortunately. We consider the date of delivery as the reference for any custom service request. That's why we ask to be noticed asap when receiving the package if there are any problem.
We sent you a tutorial that was clearly showing to use a cotton string (not fish net that can hurt and cut). And yes we said it should loosen after manipulating it for a while if the clicker hinge is stiff. It worked before for other customers.
But again, if you do not listen to any of our advises and get upset straight away, then refuse to continue discussing and prefer to leave a bad comment here, we cannot help further.
Awful customer service. I have bought 3 pieces and 2 have broken within a month (one within a day) where the post came away from the piece leaving a dangerous spike which could injure easily. Both times the company have been very difficult and insisted it was customer error not manufacturing despite photo evidence showing it had come apart. They eventually replaced one piece but are refusing to replace the 2nd. Poor quality and terrible service. With no guarantee on their products they sent very rude emails including telling me ‘it isn’t poor customer service just because I didn’t get my own way’ avoid at all costs!
Reply from Maedusabodyjewelry
Hi there,
We always do our best to satisfy our customers and will send replacements when there is a clear manufacturing defect, and also within a certain timeframe.. Sometimes we also offer to send a replacement piece of jewelry free of charge with a future order. When breakage is due to mishandling or an accident, as was unfortunately your case, we cannot offer a replacement (we can see the difference on the photo between breakage and disoldering).
Like any business, we have established Terms and Conditions to protect both consumers and ourselves. Piercings that are handled repeatedly and then worn for few weeks without any problems don't break on their own, as you will surely agree.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
