Madison Brook Reviews 

I have been a tenant in a property managed by Madison Brook for five years and recently I have been most impressed by Kiran Singh, the new property manager. She has been a consummate professional - she has an impeccable customer service manner and really goes above and beyond to solve issues effectively and to support both the landlord and the tenant. She even resolved a long standing issue I had been chasing for weeks (before Kiran started managing this property) in record time to ensure everything was working well just in time for Christmas. Can definitely recommend Madison Brook, they really deliver results

Madison Brook agency has provided an exceptional service in assisting me to sell my flat in London. Their professionalism, efficiency, and dedication are truly commendable. The team, in particular Becky & Danielle, has been outstanding. They have made the entire process smooth and stress-free, always going the extra mile! I highly recommend Madison Brook for their excellent real estate services.

I have been renting my apartment through the agency for a quite some time now. Since Nicola Soper joined the maintenance team all issues are dealt with in a prompt and professional manner.
Thank you Nicola!

We recently had the pleasure of working with two exceptional estate agents, Valentina and Stuart, for the management and sale of our rental property. Valentina was a star in coordinating viewings and ensured seamless communication with potential buyers. Her dedication and meticulous attention to detail made the entire process a breeze. Stuart, on the other hand, was instrumental in facilitating the closing discussions, making a typically complex process smooth and expedient.

Both Valentina and Stuart were the epitome of professionalism and provided us with top-tier service. Their open lines of communication and pleasant demeanor made them a joy to work with. We were particularly impressed with their ability to work in tandem, providing a cohesive and efficient service.

Whether you're navigating the maze of property management or require guidance in closing discussions, Valentina and Stuart are the dynamic duo you can count on. We cannot recommend them highly enough for their commendable work ethic and customer service excellence.

Recently sold our flat with Madison Brook Lewisham. Market knowledge excellent with very good follow up from Carina who instilled great confidence. Valentina guided us through the process efficiently and courteously. Stuart was great with the sales progression which led to the successful completion. Couldn’t fault the team involved and was impressed by their quick response to communications.

We had a fantastic experience with Madison Brook International. Danielle Ashford-Quaye, a professional, communicative, and knowledgeable Senior Associate made our property purchase thorough, with her going above and beyond her means to assist with any issues.

Adding to this, Sales Progressor Stuart Bunce provided personalised service, guiding us with expertise and turning what could have been a stressful process into a positive one. We highly recommend Danielle and Stuart for anyone seeking a dedicated and effective real estate team.

Danielle has been extremely helpful in every aspect of my sale!! I was very impressed with how hands on Madison Brook were throughout the process. When I bought my first home 5 years ago, I remember feeling very out of the loop and not knowing what was going on at any one time. Madison Brook and Danielle were always a phone call away, and very vigilant in pursuing aspects that may have been forgotten about.

Towards the end of the process, my solicitor took some annual leave and in the week he was off, Danielle took a lot of responsibility and working late to help deal with the government and help to buy. This was not necessarily part of her job role but she could see the gap my solicitor had left and took it on herself to fill that. I do not think I would have completed in time had it not been for her hard work!

Emma is very helpful and efficient helping us arranging the viewing.

I want to express my sincere appreciation to Valentina and Stuart. Their exceptional assistance and expertise made the process of purchasing a flat a smooth and enjoyable experience. Thank you for your outstanding service!

I purchased a property through Madison Brook and am pleased to recommend them.

Emma Simpson was quick to organise viewings for me (with availability over the weekend) and was flexible with timings to fit into my limited post-work availability. Since my offer was accepted, Emma has been reactive to responses from third parties such as my solicitors / mortgage brokers (e.g. provision of EWS1 forms).

I am grateful also to Stuart Bunce in his capacity as Sales Progressor who has been excellent. I had several property purchases fall through with other estate agents prior to this successful purchase with Madison Brook. Stuart went above and beyond (by a significant margin) my experience of the other sales progressors - taking the initiative and actively chasing documentation, which helped us avoid bottlenecks in the process. Thank you.

At the end of October we completed the sale of our old flat and the purchase of our new one by Lewisham Station. We did so through Madison Brook’s Lewisham branch, and we found the staff that helped us to be very kind and knowledgeable. We especially had a lot of help throughout the process from Valentina, who patiently guided us through all the necessary steps. A big thank you to Stuart as well, the sales progressor who gave us a lot of help in communicating with our solicitor. They were both kind, punctual, and professional in all of their responses. It was a really positive experience which finished at the end of October.

It was great service great people the person I spoke to was sherry happy for the service I got from her

I’m a landlord who lives below the property managed by Madison Brook!
They had a slow leak which their incompetent plumbers failed to pick up. Eventually my bathroom ceiling collapsed. To date this company has not repaired the damages to my property, despite them confirming they would! Would I rent with them? NO! Would I rely on their confidence NO!
Mr John Lipper, please can you help in getting this resolved? As the incompetence of your staff have failed miserably in getting this repaired.
It’s been over six months now. This should confirm to anyone wanting to rent with you, the lack of response and time you take to get serious issues resolved.

they have been always available to support any kind of issues, especially Callum. we recommend such agency.

Have been living in a Madison Brook flat for the second year now and we are having such a great time here. Fair rent prices, a great and responsive customer service at all times and such a nice team. It is a very personal agency, we even received a treat for Christmas. Thanks for everything!!

I have recently purchased a flat, with Madison Brook acting on behalf of the vendor. The purchase process was very smooth and completed in a relatively short time, in large part thanks to Stuart and Valentina, who actively managed the process.
They were both very active throughout, linking with the vendor, chasing solicitors on both side and ensuring that all questions and queries were being answered and resolved.
It was the second time I was dealing with Madison Brook office in Lewisham (first time we've rented a flat through the agency) and in both occasions I found them very efficient and professional and I have no hesitation to highly recommend Madison Brook to anyone who'd like to use their services

Madison Brook marketed and sold my apartment. During the sale process they were very thorough following up with the buyers, both solicitors and the landlord.

They were very good at communicating with myself and pushing things through when some of the other parties seemed to be holding back - getting the sale across the finish line.

Special thanks to Becky and Michael from the Royal Victoria branch and Stuart from the main office. Would recommend if you need to sell in the area.

I owe a big thanks to Stuart, Michael and the rest of the team for their professionalism support during my purchase.

They were always available and kept me informed about everything. Their guidance and quick handling of any issues that we faced saved our purchase from falling through.

My experience with agent has been a complete letdown. There was a failure to provide basic check-out procedures, and the staff's ignorance and lack of common sense were glaringly evident. The unprofessionalism and laziness, which led to an inability to work without constant phone calls, were simply unacceptable.