Madison Brook Reviews 

We had an amazing experience working with Calli while purchasing our flat. From start to finish, she was incredibly responsive, always quick to answer our questions and provide updates. Her kindness and patience made the whole process much less stressful, and her helpful guidance ensured everything went smoothly. We truly appreciated her professionalism and support, and we couldn’t have asked for a better estate agent. Highly recommend Calli to anyone looking to buy a home!

Totally unprofessional from start of tenancy to finish. Started by trying to get us to offer over the marketed rental value, most probably to out-bid a fictitious other party. Then on the day we went to collect the keys to the property, were told that the inventory hadn’t been done yet so we couldn’t have the keys that day. We pushed as we would’ve been essentially homeless and they gave us the keys, a totally unprofessional way to do business.

On check-out, we were told that they want over £1200 of the deposit for things that are almost entirely covered on the original inventory. When I queried this with Callum, we were pretty much told that they know this is the case, but they’re not going to bother presenting us with an accurate deposit reduction, so we should go through the Deposit Protection Service’s dispute resolution service instead of Madison Brook bothering to present us with an acceptable solution. All-in-all this is a letting agent run by amateurs, who are very slow to deal with issues in the property, looking for any excuse to fleece you and then try to keep as much of your deposit as they can. Complete rip-off merchants and at the time of the review we are still attempting to claw back the deposit.

I've been renting out my property through Madison Brooks, Lewisham branch for the past 4 years. They make the whole process easy from start to finish and, I need to give particular praise to my property manager, Stacey Channon, who I can consistently rely on.

We have recently sold our flat with Madison Brook. We are very happy with our experience. Stan and Valentina helped us to market the flat in the best possible way and to achieve the price above our expectations. It was particularly helpful that they had a deep knowledge of the history of all the sales in our area. Claire patiently supported us all the way towards completion and went above and beoyond what was expected, chasing all parties in the chain. Altogether, Madison Brook has a great competent professional team of friendly and helpful people. We fully recommend them to anyone.

Really good. Worked with Valentina and Stan from the Lewisham office, supported by Claire. I only have good things to say; would recommend.

Stacey Channon at Madison Brook has been helping me with a flat in Lewisham. She is responsive, approachable and quick to support. I would definitely recommend her as property agent.

I have recently successfully rented out my two bedroom flat with Madison Brook Hampton Hill. As a first time landlord, I felt very well guided and supported throughout the experience by Laura and Hannah who work as a very personable and professional team.

Madison Brook is really attentive and helpful. Stacey is very helpful, patient and professional. Her help in managing my property is essential.

Stacey is very professional and efficient in helping me managing my property. Thank you Stacey.

This my first time using Madison Brook and I am very satisfied with the service and the organization. Joshuah Eagle and Kiran Singh provided excellent service, professional approach and timely organization.

Madison Brook have really given me peace of mind over the past few years in managing my property. They get the job done when it counts and more often than not it's a friendly personable service.

I have been letting out a property through Madison Brook for over 5 years now, and communication and service has always been great. My Property Manager, Stacey Channon, has always gone above and beyond in dealing with all aspects of the tenancies, including urgent repairs, and made the whole landlord experience as smooth and stress-free as possible.

Kiran Singh has been very helpful and quick to respond to any questions, excellent communication!

10 stars if I could for stacey channon! She has been sooo quick and patient and friendly when resolving our issues! We have been very lucky to have her :)

I recently moved to a beautiful flat in Docklands, East London.

After weeks and weeks of stress trying to find somewhere to live, and pretty much losing hope, I came across a flat Madison Brook was letting. It was out of the area I was looking at but on a whim I messaged them.

Within the space of an hour I received a call from Vanessa. From that phone call the stress of flat searching disappeared completely.

Vanessa was absolutely brilliant with absolutely everything regarding the move, she was prompt to answer any question I had and even checked in a few weeks later to make sure everything was ok.

I couldn’t be happier with the service and level of care I received.

Thank you Vanessa

We had a terrible experience dealing with the Madison Brook at Royal Victoria Docks. They were the agent for the landlord in our tenancy deal and gave us false information at the time of viewing the property. After our offer was accepted, we again clarified with them on phone about some of this information and they again readily confirmed. Two days before the move-in date, we asked them to give in writing and that’s when they started going back on their words. This was highly alarming to us and extremely unprofessional on their part. Another instance – We checked multiple times for three weeks before our move-in date about all furnishings in the apartment which were accepted in writing as part of our offer. We did not get ANY response for first three times. After that, we started calling them. Couple of times, someone answered and told us that the concerned person working on our tenancy is on leave and we should not worry at all. No one made any effort to check with the landlord directly. When we contacted the owner ourselves, we got a rude shock – he was unwilling to provide some furniture which was agreed in the offer and just asked us to deal with Madison Brooks. We escalated this to the agency and initially they tried to claim that our offer was not clear. When we started calling senior managers, that is when they took this seriously and apologies and simply told us to either move without the furnishing or take back our deposit. This all happened two days before the move-in date and we chose not to get blackmailed and requested our deposit back. We dealt with a lot of people at Madison Brook over emails, calls and in-person. Overall we found majority of them unprofessional, untrained and impolite. We were consistently getting false information and assurances. This made the whole exercise stressful and we ended up pulling out from the deal

Valentina and Stan were amazing during the process of buying my property. Communication on top level, always helpful. Highly recommended. Thank you both.

Unprecedented Customer Service.
They actually call you,anywhere you might be on the planet to intimate you of progression of your brief .

If there is any better Customer focused firm, I have never experienced the level of professionalism displayed by dedicated staff at Madison Brooks and I'll gladly recommend them with a 1000% rating if there's one.... Great job... Joshua, Becky & others

Madison Brook helps to sell my flat by choosing potential buyers. They are groups of professionals who are dedicated and reached out to help at all times. Selling a flat is unbelievably difficult and stressful, but you won't be alone with Madison Brook.
Special thanks to Valentina Bica for her patience and dedication to make selling my flat a success. Thank you Stan Tonchev for your advice too!

Valentina was brilliant, and got me three offers on my flat. She is very knowledgeable, and Madison Brook provide an excellent service.