The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more
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At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Contact info
United Kingdom
- support@madammuse.co
- madammuse.co
No recent history of asking for reviews
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Replied to 8% of negative reviews
Typically replies within 2 weeks
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Order was delivered quickly
Order was delivered quickly, with good notification. I bought these bra's for my wife. And she was pleased with them so she ordered more for herself.
Unless you like giving money away for free - don't bother
I purchased as I was under the impression this is a UK based company, but that's my error. The 2 bras, one was strapless were of poor quality, and the sizings were completely off. I started to make contact to return them for a refund and this is still going on since 9th June. When they eventually agreed that I could return the items (at my expense), I sent them straight away and paid for tracked delivery. The bras have been back with them since 20th June and I am still to receive a refund, despite numerous emails to them. I am now being ignored completely, despite them owing me £40.00. I would not recommend using this company
Unbelievably dodgy
Unbelievably dodgy! My order arrived and I tried it straight away. Quality shocking, sizing completely crazy so emailed them to find out how I get a refund! Then the nightmare pursued! They kept offering “alternatives” but if I accepted other sizes and they weren’t right I wouldn’t be able to refund (illegal!) distance selling rules are there for a reason!!! I asked numerous times for them to just tell me how to get a simple refund and was blocked everytime with request for pictures or have 30% back and keep the crap items!! Now I have to pay for shipping! AVOID!!!!
Cannot get a refund - don’t bother buying
Disappointed with it as flattens my shape (found it to fit more like a minimiser bra which is not what I wanted - I did use their info to order the correct size). Trying to return it for a refund - they advertise a 30 day money back - it’s a joke. Taking ages to respond to emails and being offered store credit or 30% refund if I return it. I feel scammed
Pleasant surprise of softness and support both!
It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any bra, at first I found it a bit snug-fitting around the sensitive ribs, but the extra extension helps. Overall, I liked it so much I have ordered another one. It was a pleasant surprise of softness and support both. I'm still leery about the washing procedure with the gel. Please advise.
long time to arrive
It took a very long time to arrive. Sadly, I must have measured myself incorrectly because it’s a bit too big and doesn’t provide the support I was hoping for. That said, I still wear it because it’s incredibly comfortable and has become my go-to bra for relaxing in the evenings. I’ll be ordering the next size down, as I think it will be a much better fit.
Poor quality, poor customer service
I placed an order. Took ages to arrive and when it did the sizing wasn't right for me and the quality was poor.
I ordered 2 different styles of 'jelly bra' and a strapless bra
The strapless bra is a bandana style - not jelly and the cups aren't sewn in so move around and the whole thing looks and feels cheap and nasty.
The jelly bras aren't jelly bras as I understand them- they're non-wired bras with foam cups which aren't sewn in so wander about when on!
I reached out asking to return the strapless bra and get an exchange for a smaller size for the 'jelly bras'
They don't want the strapless one back and the replacement sizes took another age to come. When they did, they still fit poorly
I asked to return the lot - after pestering fir over 2wks for an answer was told no, you get 1 chance for an exchange OR a refund.
This wasn't made clear when I first requested resolution
Overall poor service, poor quality products.
DO NOT RECOMMEND
Really happy with my purchase
Really happy with my purchase. Nice material very comfortable to wear I needed a supportive bra after surgery and these helped by being supportive and soft
My jelly bra’s are fantastic
My jelly bra’s are fantastic, they are so comfortable and fit perfectly giving great support. I’m an E cup so I was so pleased when they fitted and supported me so well. I have already recommended to my friends.
The bra is so very comfortable and…
The bra is so very comfortable and liggt. Its the best bra I have purchased for a very.long time
Great bras and my at home go to as it’s…
Great bras and my at home go to as it’s so comfortable. I gave one to my pregnant daughter and she is also loving it. Great fit, supportive and great value
Very disappointed in this bra and…
Very disappointed in this bra and company. The order took over a month to arrive, and when it did they are not at all what I expected. I am a solid 36 - D and the bra was WAY too small for me, and very uncomfortable. I am still trying to get a reply so that I can return for a full refund (their policy indicates that I can do this after emailing them and getting a response). Please don't fall for this like I did.
No response reguarding refund
Ordered and received 2 strapless bras which where bigger than measurements online stated .Emailed customer service to arrange return and Refund,I received email requesting photo of items which I sent twice on seperate emails, I have had no reponse.I have messaged on social media and get generic response .
The bra fits perfectly and so comfortable
The bra fits perfectly, gives shape and support with zero wire. So comfortable... love this bra... have ordered two more...
I liked the fit of the bras I ordered…
I liked the fit of the bras I ordered and they still feel comfortable at the end of the day. Delivery took longer than expected.
Very happy with my new bras
Very happy with my new bras. I followed the sizing guide, and despite some misgivings, I’ve found these bras to be super comfortable and actually supportive, despite my fairly large breast size!
The only issue I had was quite a lengthy wait for delivery, although I was given regular updates regarding the status of my order. Overall, very satisfied with my purchases.
Hopeless experience
I gave my precise measurements which the company read as Large. In the post I received size Small with little hope of an exchange. How could they get it so wrong?
Happy customer!!
I ordered two bras a black and a leopard print. They are amazing. I love how they fit and how they feel. Is there any chance you could make a racer back one?
Very soft but supportive
Very soft but supportive. I had to try again on sizing for a little more comfort, great customer service for that to happen.washes well. Stays put, no straps sliding.
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