Madam Muse Reviews 

777
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more


Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(777)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sizing poor and returns difficult

Sizing completely off, and their returns policy is ridiculous - need to send them a series of emails asking them to confirm you can send an item back first before you post, they have asked me to send a picture of the item I am returning despite it being the only item I have ever ordered from the company and I have provided the order number? Shipping also took a long time.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COMPANY - Don't buy from them.

I ordered a bra on 6/15/26. It arrived on 6/23 and I immediately tried it on. It's too big in the band and too small in the cup. I emailed to company and explained all this and asked for a refund and prepaid label. SEVERAL emails from them later and they still won't refund my purchase. I just opened a dispute with my credit card company.

24 June 2026
Unprompted review
Rated 4 out of 5 stars

Very comfortable

These bras are so comfortable! I've tried so many other wireless bras but that usually mean wireless = no support but madam muse bras manage to support and lift without wires digging into your ribs all day! I don't know how they do it but I am now a forever customer already ordered 2 more in different styles and I can't wait for them to get here. I would have given 5 stars if the delivery was quicker but being in the UK I understand it's quite a way to go and believe me they are worth the wait! Your chest will thank you!

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended

I ordered two different models in the same size (Wireless Lifting Jelly Bra and Wireless Scalloped Jelly Bra ). The second made my boobs look too flat; the first was slightly better, but still there is no lifting effect, so my boobs do not look as good as with any other non-wired bra I have bought for retailers like M&S. I asked for a refund, but they will only refund 30% or offer a store voucher for a product I didn't like. They are relatively comfy, and the straps do not cut in, but as I said, I had that with other bras that were cheaper and made my boobs look much better. I also have a problem with the wide straps as they look bad with tops that have thin straps. As I am size M it's not that wide straps are needed. I do not recommend them at all.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The quality of this bra is amazing

The quality of this bra is amazing, so soft and well made. I accidentally ordered the wrong size small instead of xl and was concerned that I had lost my money, but I contacted them and the response was so quick, they are sending me the correct size, company have kept in touch with me right through all the process, looking forward to receiving my new bra

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Doesn’t even deserve 1 star

Doesn’t even deserve 1 star. Outrageous customer service. I requested a refund and they offered store credit only. I had to complain multiple times to get a 100% refund in line with their own policy. I had ordered 2 items which were totally different measurements although the same size. Lovely feel but fell for the marketing of supportive bras which these are definitely not.
I finally managed to get the return address and then had to chase another 2 times with proof of delivery to get my refund. It’s obvious AI is being used for customer service replies so hard to break the cycle and get through to anyone.

1 June 2026
Unprompted review
Rated 4 out of 5 stars

The Jelly bras were a failure BUT

The Jelly bras were a failure. do not work for the big boobs. However customer services after several communications was able to remedy my concern. I am now waiting for a back posture bra and a wire-less push up. Fingers crossed can leave the underwire world.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I got too big of a size for me

I got too big of a size for me. I should have got a medium but I am a petite DD so I wasn’t sure if the cups would be big enough. Sizing is something you have to figure out for yourself. But the quality and fit and lift everything about it is the perfect bra! I plan to order more!

18 June 2026
Unprompted review
Rated 4 out of 5 stars

First bra I ordered was a little bit…

First bra I ordered was a little bit snug, so I contacted customer services to enquire about a refund, I had the nicest reply upon which I was offered a full refund or exchange and told to keep the original bra I ordered at no extra cost, I chose the exchange for the next size up, it arrived 3 days ago and fits perfectly, so soft and comfortable too, an all round great service, thank you Madame muse

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Still not received my order paid for over a month ago

Placed order on the 4th of June. Received an update on the 12th of June advising I should receive my tracking number soon and have heard nothing since. Have chased order twice and get an automated response to my email saying someone will be in touch soon, still no reply. Awful service and advise to steer clear of this company!
UPDATE - order finally arrived almost 6 weeks after placing it and chasing 4 times! I can honestly say the bra is yes comfortable but I do not like the shape it gives me and the underwear, it's 'no roll' claims is untrue. I took 3 steps wearing them and they starting rolling down. Definitely not worth the time and has been a very expensive lesson! Would NOT recommend.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

No valid email to contact re returns

The first order I received was perfectly fine - 2 jelly bras which fitted just right. I went on to order a strapless bra and a 'pull on' bra in the same size as previous order. It came after quite some time and it was a totally inferior product - very poor quality and I could hardly get the bra on - it must have been 2 sizes smaller.
I went to the website to return but the email address is false "madammuse.co" - not able to connect with them
DO NOT WASTE YOUR MONEY ON THIS FALSE COMPANY WHO DO NOT PROVIDE A WAY TO RETURN

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Love my new bra

Love my new bra. I find it hard to find bras that are comfortable but this one is exceptionally comfortable. Hardly know I'm wearing it. Will be ordering other colours soon. Thanks

5 July 2026
Unprompted review

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