1) Came 15 minutes before arranged time. 2) Cancelled several items, and the only way we could know they were cancelled was to open up the Faktura and see what was there. If you are NOT delivering... See more
Company replied
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All good except for the amount of containers (styrofoam boxes and cardboard boxes) we end up with, and have to keep somewhere until the next delivery. I would rather have them use plastic bags in the... See more
Company replied
Bestilte After Eight kaffe til min mor og hun modtog det næste morgen:-).
Company replied
At mine vare alt altid kommer til tiden og smilende levering
Company replied
Company details
About Coop.dk MAD
Written by the company
På Coop.dk MAD får du
• Alt det bedste fra Coop
• Over 7.500 varer og altid masser af gode tilbud
• Hundredvis af populære varer til LAV-PRIS
• Opskrifter og ingredienser til en lettere hverdag
• Alt det bedste fra Coop
• Over 7.500 varer og altid masser af gode tilbud
• Hundredvis af populære varer til LAV-PRIS
• Opskrifter og ingredienser til en lettere hverdag
Contact info
Jydekrogen 4, 2625, Vallensbæk, Denmark
- 70200647
- mad.coop.dk
4.1
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery on time
13 April 2020
Unprompted review
Reply from Coop.dk MAD
Dear Isabelle
Thank you for the recommendation and the 4 stars.
Kind regards
Nadia
Coop.dk MAD
Good service
10 April 2020
Unprompted review
Reply from Coop.dk MAD
Hej Anh
Mange tak for den flotte anmeldelse og de 5 stjerner. Dejligt! Vi ses snart igen på Coop.dk MAD
De bedste hilsner,
Coop.dk MAD
Nicklas
Worst online delivery experience and…
Worst online delivery experience and Thanks for spoiling my Easter.
my order number is - 250173679, Ordretidspunkt: 07.04.2020 kl. 15.13.
I have received delivery on 08th April but ONE item was missing from my order which cost DKK 219,95.
09th April 2020 I have called customer care number 70 20 06 47 and informed same, Customer care promised me to deliver missing item on next day i. e. 10th April 2020 between 10 to 11 AM CET with some chocolates (hahahah).
I have waited all day and tried to contact customer care but no delivery and no response. STILL I have not received my missing item from my order which cost me DKK 219,95, I have already paid the bill.
It is not nice and you spoiled my Easter holidays.
10 April 2020
Unprompted review
Reply from Coop.dk MAD
Hello, Rajendra.
Thank you for taking time to give us a review on Trustpilot.
I am very sorry for this experience and that 1 item was missing in the delivery.
This information wil of course get delivered to the departments involved, so that we
can prevent it from happening in the future.
Unfortunately this incident have happened and i can see that this case is solved with one of my coworkers.
Kind Regards
Simon
Coop.dk MAD
Reply from Coop.dk MAD
Hey Julian
Thanks for the 5 stars and the good review
The best regards
Coop.dk MAD
Nicklas
Perfect service
8 April 2020
Unprompted review
Reply from Coop.dk MAD
Hej Song
Mange tak for den flotte anmeldelse og de 5 stjerner. Dejligt! Vi ses snart igen på Coop.dk MAD
De bedste hilsner,
Coop.dk MAD
Nicklas
The delivery came fully and timely.
8 April 2020
Unprompted review
Reply from Coop.dk MAD
Hey Aurora
Thanks for the 5 stars, and we are happy to hear that the delivery lived up to your expectations.
Best regards
Coop.dk MAD
Nicklas
Reply from Coop.dk MAD
Dear Pablo
Thanks for your recommendation. We are doing our best to shorten the waiting in the busy periods we are experiencing right now due to Corona.
Best
Nadia
Coop.dk MAD
!st delivery went excellently.
4 April 2020
Unprompted review
Reply from Coop.dk MAD
Dear Danske Leasing.
Thanks for your recommendation.
We are happy you are content with the delivery.
Best
Nadia
Coop.DK MAD
Very good service..thank you so much.
4 April 2020
Unprompted review
Reply from Coop.dk MAD
Hi Whittaker.
We are thrilled and very grateful for the 5 stars.
We are happy that it was a great experience and that we could uphold your expectations.
We are looking forward to welcome you back to Coop MAD soon.
Kind regards
Coop.dk MAD
Simon
Coop
Sometimes fresh products very close to expiry date. Ex Fiskefars date was only 2 days after I received the order
4 April 2020
Unprompted review
Reply from Coop.dk MAD
Dear Val Christine
In Coop we are operating with a minimum 3 day guaranty for fish (including the delivery day). However most of out products have a way longer expire date.
Best
Nadia
Coop.Dk MAD
Good service
3 April 2020
Unprompted review
Reply from Coop.dk MAD
Hej
Tak for din anmeldelse og de 5 stjerner
Vi er glade for at hører du har fået en god service :D
De bedste hilsner Zohal
Coop.dk MAD
Good service!!
Delivery on time and we received all the products selected. Great service even in this difficult moment.
2 April 2020
Unprompted review
Reply from Coop.dk MAD
Hey Giovanna
Thanks for the 5 star review, we appreciate that.
We are glad to hear that the ledevery lived up to your expectations.
Best regards
Coop.dk MAD
Nicklas
wrong delivery method
The delivery guy should leave the parcel in front of the door, knock on the door and back off. He shouldn't knock on the door and give the parcels to my hand.
31 March 2020
Unprompted review
Reply from Coop.dk MAD
Hi Muzzy
Thank you for taking the time to give us a review.
I'm sorry that our delivery guy didn't follow protocol. He should in deed set down the bags by your front door , knock/ring the bell and leave when you have answered the door. I will contact the delivery company and make sure that they pass on the message.
Have a nice day.
Best regards
Coop.dk MAD
Anna
2 products where missing (napolitana…
2 products where missing (napolitana salads). Pretty dissapointed
30 March 2020
Unprompted review
Reply from Coop.dk MAD
Hi João
Thank you for taking the time to give us a review.
I am so sorry that the salads was missing at delivery. We would of cause like to compensate you for them. In order for us to do this, i need you to email us at kundeservice@mad.coop.dk. Please describe the problem in your email and note your registration and account number of the bank account you want us to tranfer the money for the salads to.
Have a nice day.
Best regards
Coop.dk MAD
Anna
Bad Service
Unprotected staff, could contaminate me.
Payed more than I got.
Substitutes for sold out items badly chosen.
30 March 2020
Unprompted review
Reply from Coop.dk MAD
Hi Ricardo
Thank you for taking the time to give us a review.
I'm sorry that our delivery didn't live up to your expectations. We allways strive to make the best possible deliveries.
When we substitude goods, we try to choose the best replacement possible. I'm sorry you didn't like the ones we chose.
And of cause, you shouldn't pay for goods you didn't receive.
I would like to help you with both issues. In ordre to do this, i need you to email us at kundeservice@mad.coop.dk. Please describe the problem in your email and note your registration and account number of the bank account we can transfer to.
Regarding our staff, we follow the guidelines of the danish health deparment. It currently states that wearing facemasks and/or gloves hasn't proven to be an effective tool in preventing spreading covid19. All of our delivery staff has hand saniticer in the cars, and is instructed to sanitice their hands between each delivery.
I wish you a good day.
Best regards
Coop.dk MAD
Anna
Reply from Coop.dk MAD
Hej Davi
Mange tak for den flotte anmeldelse og de 5 stjerner. Dejligt! Vi ses snart igen på Coop.dk MAD
De bedste hilsner,
Coop.dk MAD
Nicklas
For megen emballage ellers fint
29 March 2020
Unprompted review
Reply from Coop.dk MAD
Hej Gerda
Mange tak for din anmeldelse.
I forhold til emballage kan dette godt virke af meget. Jeg kan se at der er pakket efter reglerne i din ordre. Der er nemlig nogle lovgivninger vi skal forholde os til når vi pakker.
Dog tager vi emballage med retur ved næste levering da vi også genbruger det meste af dette. Du kan læse alt om vores emballage her: https://butik.mad.coop.dk/kundeservice/emballage
De bedste hilsner,
Coop.dk MAD
Nicklas
Really good service.The only minor…
Really good service.The only minor mistake is that instead of bananas I got a watermelon but it's not terrible after all. Thank you 🙂
27 March 2020
Unprompted review
Reply from Coop.dk MAD
Hi Nikitopoulou
Thank you for your review. We appreciate this.
We are happy to hear that you are glad for the service we contribute. We appologize for the mistake in your delivery. It's good to hear that it wasn't a terrible mistake after all. Have you contacted our costumerservice about this? If not then I'll recommend you to contact us on the following phone number: 70200647 or write to us. You can find our contact information on the following link: https://butik.mad.coop.dk/kundeservice
Best regards
Katrine
Coop.dk MAD
Reply from Coop.dk MAD
Hej
Tak for din anmeldelse og de 5 stjerner
Det er vi meget glade for at hører :D
De bedste hilsner
Zohal
Coop.dk MAD
Information sooner
It would be nice to get the information about the things that will not be delivered sooner. There is not much point in home delivery service otherwise, since one has to leave isolation to go shopping after.
25 March 2020
Unprompted review
Reply from Coop.dk MAD
Hi Urte
Thank you for your review. We appreciate this.
We apologise for the items that have been missing. Sometimes there can be items that we can't deliver even though they have been ordered. There can be different reasons for this. I will take this further to the ones responsible for this, so they'll recieve your inquiry.
Best regards
Katrine
Coop.dk MAD
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