alright the long version because somebody always asks about the payout side. tuesday night i put $100 on the Play+ prepaid card, spent maybe two hours between Buffalo and a couple of live blackjack ha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dylan from live chat later later restored my missing without a new ticket free spins while on the next login I was still actually in the conversation during lunch. My coffee got before I logged out co... See more
Live chat replied fast but kept pasting the same generic messages about terms and conditions. I just wanted a clear answer why my bonus winnings were removed, but they kept sending links instead of ex... See more
Started with a small $85 deposit mostly to test the cashier, not to make a big evening of it. Played Crazy Time for a while, then requested a withdrawal through PayPal It sat as pending during dinne... See more
Company details
Written by the company
100% up to £200 + 100 Free Spins
Contact info
United Kingdom
- enquiries@mad-uk5.info
- mad-uk5.info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Login stayed saved on mobile.
long one sorry
long one sorry. january, $100 in by debit card. mostly Quick Hit and some video poker, nothing clever. by the end of the month i was up around $1,300. asked for $1,200 out. because it sat over the daily ceiling it arrived as two transfers, $1,000 thursday and $200 friday, both ACH. the only extra step was the tax form, which the cashier put on screen when i confirmed, took maybe four minutes and did not hold anything up. money where it should be, when it should be.
docs on monday.
docs on monday.
approved tuesday. $250 cashout wednesday. no questions in between, no extra forms. the status page for request 90812 showed each step with a time next to it, which is all i want.
did not know you could play in a…
did not know you could play in a browser without installing anything. opened it in safari, the slots ran fine, no download, no fuss about permissions.
Alex from in-account quietly that time…
Alex from in-account quietly that time message handled my cashier in on before before in for me history dinner dinner mobile history question without making there in in in on actually there afterward quietly mobile history history history me repeat everything there from for afterward while before dinner checking me settings. The answer was in while from settings checking history not instant, just actually useful 👌 FINALLY.
Dylan from live chat later later…
Dylan from live chat later later restored my missing without a new ticket free spins while on the next login I was still actually in the conversation during lunch. My coffee got before I logged out cold, but it worked.
Live chat checked from before again…
Live chat checked from before again dinner settings my missing spins before closing YES
The game list was not endless chaos
The game list was not endless chaos. Saved two slots and found them again after logout. The account page did not make me open chat for basic info
nora from message center answered my…
nora from message center answered my bonus question while making coffee. The reply was not instant, but it addressed the exact screenshot I sent.
Deposit match posted the second the $50…
Deposit match posted the second the $50 hit my balance.
The spending graph looked basic
The spending graph looked basic, but it showed my small deposits without rounding them weirdly. I checked once more later and the same detail was still there.
Canceled payout returned correctly
Bank transfer landed today.
Password reset chaos
Forgot my password and the reset link kept taking me back to the login page without changing anything. Support told me to clear cookies like five times. It took a week to get back in.
Too many maintenance breaks
Almost every weekend they have some "scheduled maintenance" during evenings, which is exactly when I have time to play. The timing is awful and it always happens right when I think about logging in.
Fake sense of urgency
They keep throwing timers like “bonus ends in 07:43” and when it hits zero the same offer appears again. Silly psychological tricks, feels manipulative more than entertaining.
Old games removed
I came back after a few months hoping to play the same slot I liked, but it’s just gone with no explanation. This happened with two or three games I used to enjoy.
Reality check: I just lost money
Not gonna lie, part of this is on me. I kept chasing a loss hoping it would turn around. But the site doesn’t give you any tools or reminders to stop, just constant offers to bet more.
Late payout but at least paid
I was honestly sure they wouldn’t pay me after seeing so many bad reviews, but they did, just very slowly. Took about 9 days from request to bank. Still, all the back and forth documents made it more stressful than enjoyable.
Unclear KYC status
I uploaded all documents, status still said “pending” for days, but then money just appeared in bank without email confirmation. Whole thing felt disorganized and confusing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
