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Macrium Software Reviews 4,378

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TrustScore 4.5 out of 5

4.3

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the software as fantastic, reliable, and excellent for backup and restore, often highlighting its performance, security, and wide variety of configuration options. Reviewers consistently report that the product has never failed them, even after numerous restores, and many have used it for years with great satisfaction. The customer support is frequently described as outstanding, helpful, courteous, quick to respond, and very impressive, with agents often going above and beyond to ensure customer satisfaction. However, some people were dissatisfied with the licensing, describing it as problematic and difficult to get working, particularly with the transition from perpetual licenses to a subscription model. A few other people also felt that the user experience was poor, citing confusing errors, cryptic messages, and an unintuitive, cluttered interface that made routine tasks difficult. Additionally, some reviewers experienced issues with customer support, mentioning unresponsiveness, canned responses, or tickets being closed without resolution.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising it as excellent backup software that is... See more

User experience

Consumers find user experience to be ambiguous, with many praising the software as excellent, easy to use,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting quick, precise,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing frustration over the shift from... See more

Quality

People report positive experiences with quality, highlighting the product's reliability and effectiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Software? 5 Stars The Licensing? 0 Stars First off, Macrium Reflect is fantastic software. It does what it claims to do very well. I would recommend the software itself. However, the licensi... See more

Rated 4 out of 5 stars

Although the Macrium Reflect product has a combination of features that are hard to find in other products around, I recently encountered a major issue with it: - I have a full back... See more

Rated 5 out of 5 stars

Macrium software has been outstanding. It provides a wide variety of options that allow you to configure your backups in a way that suits your needs. I have had to use the tech support once (my fau... See more

Rated 5 out of 5 stars

I have used Macrium For over a decade , This is my go to software for backup and restore, disk imaging etc . It has never failed me after over 30 restores when i needed it most . I Give this company a... See more

Company details

  1. Software Company

Written by the company

Since 2006, Macrium Software has been dedicated to delivering dependable, high-performance backup and recovery solutions. In a market dominated by cloud-focused providers, we take a different approach—prioritizing reliability and flexibility to meet the unique needs of businesses and individuals alike. Our flagship product, Macrium Reflect, is trusted worldwide for its unwavering reliability. When disaster strikes, you can count on Reflect to restore your data quickly and accurately, whether from local storage, network drives, or the cloud. Unlike providers that push cloud-only solutions, we give you the freedom to choose the best backup strategy for your workflow. Macrium SiteBackup is our business-focused solution designed to simplify and centralize backup management across multiple endpoints. Built for scalability, it provides IT teams with a powerful yet user-friendly platform to automate backups, monitor activity, and execute restores or migrations with ease. SiteBackup ensures business continuity by combining robust reliability with an intuitive interface, allowing organizations to protect critical data efficiently while reducing administrative complexity. We also believe in empowering users. With Macrium, you own your backups—there are no hidden costs, no forced subscriptions, and no compromises. Our licensing is transparent, and our award-winning support team is always ready to help. For nearly two decades, Macrium has built a reputation for software that simply works when you need it most. While others focus on flashy features, we focus on what matters: protecting your data with confidence and control. At Macrium, we don’t just make backup software—we make peace of mind.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Two things really bother me:

Two things really bother me:

1.
The fact that the software is only available as a subscription and not as a purchasable product.

2.
The fact that there is not even a manual available in German (partly because of the technical terms used).

31 December 2024
Rated 3 out of 5 stars

Sadly Not 2X Performance

I don't like the switch to a subscription only model for Macrium X.

So far I've seen little to no speed improvement in backup times. Definitely not the 2X performance that was advertised.

The software still works, and I'm glad to have it supported for upgrades, but I'm not as impressed as I had hoped to be.

29 December 2024
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Reply from Macrium Software

Hi Bryon, feel free to reach out to our support team for some configuration support to ensure Reflect X is properly setup to give you the most rapid backup and recovery. We've used a completely new compression algorithm to achieve this, coupled with better encryption.

Rated 1 out of 5 stars

The software is not capable to see hard…

The software is not capable to see hard drives that are attached to an intel RST controller.
Even loading the intel RST drivers manually when booting from usb, the software was not able to detect the local HD.
Contacted support, bit they are not available after Friday afternoon, so had to wait over the weekend to get a response.

28 December 2024
Macrium Software logo

Reply from Macrium Software

Hi Albert, in common with most software companies, our support team doesn't work on the weekends, but I don't seem to see a ticket for your query. Feel free to reach out to me at alex.gray@macrium.com and I'll follow up for you and ensure this issue is resolved.

Rated 1 out of 5 stars

Cloning of a hard drive failed…

Cloning of a hard drive failed immediately. Wasted by money.

26 December 2024
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Reply from Macrium Software

Hi Alex, thanks for your review, which was disappointing to read. Could you reach out to our Support team, and we'll make this work for you? https://www.macrium.com/support

Rated 4 out of 5 stars

Macrium Reflect X is solid

Macrium Reflect X is solid, stable software that produces a backup in about an hour. Suggestions for improvement include a more robust startup experience and simpler interface for reviewing or modifying standing automated backups.

26 December 2024
Rated 5 out of 5 stars

Pleasant experience

Pleasant experience, thanks to the vaelocity of excution. The software seems reliable to me. It is easy to use.
I am against subscription software, I would have preferred a license to purchase for life, and the decision to upgrade when I feel necessary.
I hope to receive a discount on the subscription before the annual expiration.

25 December 2024
Rated 5 out of 5 stars

I am very happy with Macrium Reflect

I have been using this software for many years and it works perfectly for me. I run it on a large number of PCs. The support is excellent (and fast). In my last case, Alex responded very quickly and detailed to my questions on the offered upgrade to version X.

22 January 2025
Unprompted review

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