MacGregor and MacDuff Reviews 3,679

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including kilts, ties, and accessories, often highlighting their excellent craftsmanship and materials. Many people also commend the outstanding service, noting the staff's helpfulness, attentiveness, and professional advice, which made the ordering process smooth and stress-free. The delivery service is frequently mentioned as efficient and timely, with many appreciating the clear communication and updates throughout. However, some people were dissatisfied with specific product design elements, finding them poorly designed or unsuitable for their intended use. A few other people also felt that communication after placing an order could be improved, mentioning initial silence or a lack of clarity regarding stock availability and delivery timelines.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the friendly,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness and... See more

Order

Consumers express high satisfaction with the ordering process. Many reviewers highlight the ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was made welcome in the Glasgow shop and offered very helpful advice, to the extent of being measured by a member of staff in spite of the fact that the trousers I was looking at were only available... See more

Company replied

Rated 5 out of 5 stars

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big da... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience every single time. Excellent online service and absolutely unmatched service in store. Wouldn't consider going anywhere else. Walk out every time with a smile on my fac... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store

Written by the company

MacGregor and MacDuff is a Scottish Kilt & Highlandwear Outfitters with four stores throughout Glasgow, Ayrshire and Edinburgh. MacGregor and MacDuff also host pop-up kilt fitting services in London and Manchester as well as international kilt fittings in New York and Toronto. MacGregor and MacDuff specialise in high-quality highlandwear and are dedicated to providing industry-leading customer service. With UK-wide kilt hire delivery as well as virtual kilt fitting appointments for all customers, whether you are looking to buy an outfit for your wedding or need to hire a kilt for a special event, there is no better place to find everything you need.

Written by the company

Worldwide Delivery
We are able to offer our customers worldwide delivery. Whether you visit one of our international fitting services, speak to us via virtual appointment or simply purchase from our website, together with our international delivery partners we work hard to make sure you get your order quickly and safely.
Click & Collect
We offer a click & collect service at all our shops. Simply order online and select at checkout which of our shops you wish to collect your order from. We will then contact you to let you know when it is ready for collection
Virtual Kilt Fittings
Whether you are organising a hire kilt outfit for your upcoming wedding or looking to buy that pair of tartan trews you’ve had your eye on, or simply just looking for a new sporran to spruce up your trusty kilt, our online expert stylists are here to help! Speak to our team and receive the same outstanding level of care and service that our stores are known for, all from the comfort of your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Good quality. Good communication.

13 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Hilary,

Thanks for the great review! We're pleased to hear you are happy with the quality of the sample and the communication received.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Slick service and great selection of…

Slick service and great selection of off cuts thank you! Very excited to use them.

12 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Annie,

Thanks for review! We're so glad you enjoyed the service and the selection of tartan.

Kind Regards,
Rachel

Rated 5 out of 5 stars

I ordered a custom kilt and was really…

I ordered a custom kilt and was really impressed how knowledgable the team were, they helped me pick the right tartan and checked meassurements so it fit perfectly.quality feels excelent. what I expexcted for .reccomend!

25 January 2026
Unprompted review
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Nate,

Thanks so much for the kind review! We're so pleased to hear the team could help you choose the tartan and ensure the perfect fit. We really appreciate your recommendation!

Kind Regards,
Rachel

Rated 5 out of 5 stars

I can’t praise MacGregor & MacDuff enough!.

I can’t praise MacGregor and MacDuff enough. As well as utilising the best quality materials, their customer service was exemplary.

16 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Tim,

Thanks for the great review! We're delighted to hear you were pleased with both the quality and service received.

Kind Regards,
Rachel

Rated 5 out of 5 stars

I appreciate what you doing as company

I appreciate what you doing as company, and the details of you craftsmanship.

16 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Tyrone,

Thanks for your lovely review. We truly appreciate your support and are delighted that you value the care and detail that goes into our craftsmanship.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Perfect!

Very good quality, perfect customer service, I am very pleased with this company. Thank you!

16 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Philippe,

Thanks for your kind review! We're so pleased to hear you are happy with the quality and service received.

Kind Regards,
Rachel

Rated 4 out of 5 stars

Burns evening…

I was in a hurry to get a pair of Ghillie Brogues for a Burns evening after moving back to England.

9 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Vince,

Thanks for your review! We're happy to hear we were able to help and hope you enjoyed Burns night!

Kind regards,
Rachel

Rated 5 out of 5 stars

Two beautiful top quality shirts

Two beautiful top quality shirts, well packaged and delivered. Thank you.

14 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Ian,

Thanks for the great review! It's really nice to hear you are happy with your shirt order.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Very good looking shirts

The items were crafted with excellent quality and provided a satisfactory fit. I would certainly consider making another purchase.

9 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Kenneth,

Thanks for your feedback! We're delighted to hear you are happy with the quality and fit. We hope to welcome you back in the future.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, I took advantage of the measuring service in Manchester as I live in the north of England and I now have a beautiful 8 yard hand sewn kilt made in my family tartan, it also arrived earlier than stated.

Thank you MacGregor and MacDuff

8 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Mrs Broadley,

Thanks for the lovely review! We're delighted to hear you are happy with your kilt and we were able to get it to you earlier than expected!

Kind Regards,
Rachel

Rated 5 out of 5 stars

The items were a bit late but the…

The items were a bit late but the quality of the items were super awesome, differently not the last time I Shop from them?

22 January 2026
Unprompted review
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Rasmus,

Thank you for your feedback and for your patience with the delivery. We're so pleased to hear you are happy with the items received and their quality. We appreciate your support and look forward to welcoming you back soon.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Great service

Great service, I had a problem with the delivery date, as I was going to be away, but after a few emails they were happy to deliver when I returned.
Loved the fit, it was just as ordered.
Would use again if I needed a waistcoat made from an unusual tartan.

6 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Michael,

Thanks for your great review! We're pleased we could accommodate the delivery change to ensure a convienent delivery for you and it's great to hear you love the waistcoat!

Kind Regards,
Rachel

Rated 5 out of 5 stars

Fantastic and very professional business.

Ordered some Tartan samples for a wedding that is still yet to be, the samples were perfect and very well presented and packed. The follow up I received from MacGregor and MacDuff was excellent and I really appreciated it, as for the wedding it still seems further than expected but the one thing I do know is I will not hesitate in contacting MacGregor and MacDuff when the time comes.

11 March 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Keith,

Thank you so much for your fantastic review! We're delighted to hear that you were pleased with the tartan samples and their presentation. We appreciate your support and look forward to helping you again soon.

Kind Regards,
Rachel

Rated 1 out of 5 stars

Inferior kilt

The kilt that was sold to us wasn’t up to standard and was not sized properly.
However saying that when I phoned to complain the customer service was great. I’m hoping the money will be returned to my band very soon as my son is waiting to buy another kilt with his Christmas money as he is a solo piper and the competitions star this week.

9 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Craig,

Thanks for your review. Sorry to hear there were issues with the kilt received from our ex-hire range and we appreciate your kind comments about the customer service. Our Orders Team will be in touch with regards to the return and refund.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Love it and the engraving is lovely

Love it and the engraving is lovely. Great service and quick delivery.

6 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Mrs Ferrier,

Thanks so much for the great review! We're glad you love your sgian dubh.

Kind Regards,
Rachel

Rated 5 out of 5 stars

Good old fashioned service

Good old fashioned service, items well described of good quality and exactly what was required .

A most excellent turnround from order to receipt of goods, nicely packaged.

5 January 2026
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Nick,

Thank you for your kind words! We are so happy to hear you are pleased with the items and service received.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Decided to add the Gunn clan crest…

Decided to add the Gunn clan crest Sgian Dhub to my other items. Once again a lovely purchase, very good quality and prompt delivery.

30 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Clive,

Thank you for the lovely review! We are so happy to hear you are pleased with you new Sgian Dubh.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great Products with fast honest…

Great Products with fast honest service.

They always ship quickly and have always refunded any over charges on shipping.
Thank you

30 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Keith,

Thank you for the lovely review! We are so pleased to hear you were happy with the service and delivery.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

An outstanding experience!

An outstanding experience from order to delivery. Customer service is at a level I’ve rarely experienced. Ordering from Canada, I wasn’t entirely sure what to expect, but from the follow-up after placing my order to the delivery tracking emails, everything was absolutely spot on. I would highly recommend.

30 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Sylavine,

Thank you for the lovely review! We are so pleased to hear you are happy with the service received from our team. We truly appreciate your recommendation.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Whilst my order initially got…

Whilst my order initially got overlooked, they were fantastic getting it to me pronto once the error was realised. It was a tight deadline as I was bringing the product to family in Lima. They got it to me in time and my second cousin in Lima with Scottish heritage was delighted

29 December 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Elizabeth,

Thanks for your lovely review and understanding. We're glad we could get the order to you on time and that your cousin was delighted! We really appreciate your patience and support.

Kind Regards,
Rachel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look