MacDonald & Son Butchers Reviews 

1,623
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious and fresh food, especially highlighting the traditional Scottish pies, sausages, and other regional delicacies that bring back fond memories. People also love the reliable delivery service and secure packaging that keeps everything thoroughly chilled even during warm weather conditions. However, some customers also noted serious issues with the temperature of the meat upon arrival or found certain savory items far too salty to enjoy. A few other people also felt that specific product qualities or missing items fell short of expectations, mentioning unexpected meat cuts, missing items, or broken pastry edges.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the delicious taste and high quality of... See more

Quality

Customers consistently note positive experiences with quality, highlighting delicious and fresh produce... See more

Delivery service

Consumers find delivery service to be generally positive, highlighting prompt arrivals and secure packaging.... See more

Order

Users describe positive interactions with order, highlighting easy processing, quick deliveries, and fresh,... See more

Service

Clients share positive opinions on service, highlighting fast and reliable delivery with items arriving fresh... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 packets of Arbroath smokies and 4 x Scottish plain loafs. Firstly, what an absolute pleasure you all are to deal with, love the personal message on the box. Delivery and packaging is subl... See more

Company replied

Rated 5 out of 5 stars

I have ordered on line on two occasions now and cannot praise this company highly enough on their level of customer service and quality of their food. We live on the wirral but my husband is originall... See more

Company replied

Rated 5 out of 5 stars

I received my order today and im so happy with it ..it was well packed and was all cold i ordered the steak pie and they look so delish and the mince pies and beef sausages and cant get them in Manch... See more

Company replied

Rated 5 out of 5 stars

A really great experience from ordering to quality of produce. I will start with only moan and that is nothing to do with McDonald and sons. The courier service dpd is diabolical I am hoping it’s more... See more


Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Packer
  5. Meat Products Supplier
  6. Online Food Ordering Service

About MacDonald & Son Butchers

Written by the company

👨‍👩‍👦‍👦Who are we? David Robb MacDonald was born in Dundee, Scotland in 1911 and opened his first shop on Logie Street, Lochee in 1935. In a short time, David realised that there was a thriving demand for meat among the residents of Dundee and decided to move into a bigger shop on the High Street of Lochee. A few years later, and after relocating the business twice, the MacDonald & Son name is still just as popular as it was over 80 years ago.

During this time, David’s son Brian joined the business and learned the trade. Brian took over the business fully at the age of 20 and has built one of Dundee’s oldest and respected family businesses. Over the past 55 years under Brian, the MacDonald & Son name has become renowned for the quality of its meat. To this day it continues to produce the same products that have been enjoyed by generations.

🍖Our Produce We pride ourselves on the quality and consistency of our products. Our aim is to provide our customers with quality sourced meat and to offer great tasting Scottish produce.

All of our red meat is sourced from farms in Aberdeenshire or the Scottish Highlands. The cattle are grass fed all year round and are 30 day aged.

🥩What makes our steaks different? The farmers we buy our cattle from graze the stock in fields next to the North Sea. Salt from the sea gets into the earth and thus into the cattle. This produces a excellent flavour in all our steaks.

🚚How are the boxes delivered? All our customers goods are vac packed and sent in a chilled box. The goods are then sent overnight using DPD which means it arrives to our customers doors cool and fresh.

We send boxes all over the UK and our customers have the convenience of choosing a specific delivery day that suits them best.

On the day of delivery, our customers receive and email and text notification giving them a 1 hour delivery window.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 33% of negative reviews

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4.8

All reviews

(1,623)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Fresh and tasty

Everything we order may it be meat , pies etc is so fresh and flavoursome. When our order is delivered it is well packaged and you can freeze everything when it arrives. We live in west Yorkshire originally from Dundee so it's a taste of home and we love it

6 December 2024
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome! After a very understandable mix up they called me up to explain things and arranged an additional steak to be sent to me at great expense to themselves. Generous, decent and trustworthy business! Highly recommended. Thankyou!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to surprise my dad for his…

I wanted to surprise my dad for his birthday with all his favourite foods as he a true Scotsman and has been living in Essex over 20 years he misses the traditional foods
I came across MacDonalds and son butcher
And spoke to the actual butcher such a nice guy who done a hamper for dad will definitely be ordering again waiting to see the Xmas hamper
food was amazing boxed up lovely and best of all dad was well chuffed !

7 November 2024
Rated 5 out of 5 stars

A wonderful taste of Scotland.

Can well recomend this butchers. Recieved my pack on time. It was well insulated to keep everything cool and fresh. The meat is top class quality. It was wonderful to have a real taste of Scotland. Empire biscuits tasted heavenly and took me back to my childhood. Simply the Best.

7 November 2024
Rated 2 out of 5 stars

Excellent for the most part

Excellent for the most part, but one bag of butteries was one whole and the equivalent of two in broken bits. I emailed but have heard nothing, I pay a lot of money for this food and don't like being treated like a fool, I'm really considering finding another supplier
I have just received a phone call from the company and I am impressed with the customer service, I received an apology and a refund for the butteries, it is nice to receive a personal communication and I will definitely buy again.
I had no issue with the food, which is excellent

28 September 2024
Unprompted review
MacDonald & Son Butchers logo

Reply from MacDonald & Son Butchers

Thank you for informing us of this Charles and please accept our sincerest apologies for the damaged goods. One of our team will contact you today and take care of this for you. Kind Regards, Bobby

Rated 5 out of 5 stars

Tasty butcher pack

Just received our butcher pack and are very pleased with our first order. The scotch pies lived up to my memory. Will definitely order again. Prompt delivery and well packed with a lovely hand written "Enjoy Elaine" on the box
From Staffordshire England

25 September 2024
Unprompted review
Rated 4 out of 5 stars

A taste of home

Delivered on time, well packed and presented.
Tatty scones were a bit stale but all of the meat products are excellent (except you use a different recipe for your elephant foot pies from his granny, lol). I liked them and the Bridies are my favourite.
I’ll be ordering again next week.

19 September 2024
Rated 3 out of 5 stars

Poor delivery / communication

Perhaps not McDonald’s fault but very disappointed with the delivery and communication relating to the delivery of my order . Received an e mail itemising a specific date for delivery as I live on my own and it’s food I took the day off . Delivery did not come and no communication , contacted the delivery company and after a 30 minute wait on line was told it would come the next day . Not given any indication on time , so another day wasted waiting for the delivery . The contact at the delivery company couldn’t have cared less . Although the delivery is to some degree out of McDonald’s hands ( having said that it’s there choice ) as a result of the lack of communication , poor response and time lost by myself I won’t be using McDonald’s again .

20 September 2024
Unprompted review
MacDonald & Son Butchers logo

Reply from MacDonald & Son Butchers

I am sorry to hear about your experience with the delivery courier Gordon. Please accept my sincerest apologies for the inconvenience. I will certainly be taking this up with Parcelforce. If you would like to discuss this further then please feel free to get in touch with myself. Kind Regards, Bobby

Rated 5 out of 5 stars

first order arrived last week

first order arrived last week, very happy with the quality of it. Proper morning rolls! not had those in years, and the steak pie was gorgeous! Will definitely order again, thank you!

14 September 2024
Unprompted review
Rated 2 out of 5 stars

An item missing and then no response…

An item missing and then no response from the seller

16 August 2024
Unprompted review
MacDonald & Son Butchers logo

Reply from MacDonald & Son Butchers

Please accept our sincerest apologies. If you could please contact us on bobby.s@macdonaldbutchers.co.uk then we will have this rectified for you.

Rated 4 out of 5 stars

My August Box arrived in excellent…

My August Box arrived in excellent time and goods were perfectly packed: Pies,Bridies,Snowballs etc.this also included a full pack of Lorne sausage which I ordered. However the two packs of Potato Scones were Missing.I rang MacDonalds:: I also left a voice mail plus an Email but unfortunately I have not had any response,I am Scottish and live in Sussex now. I do want to order more of the lovely Scottish food that I miss but feel disappointed and let down right now,I do hope McDonald's Dundee will contact me to rectify this.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Scottish butcher produce

Second order from me.
Food is excellent - hooked on lorne and bridies.
Well packed and sent to the west Midlands of England.
Insulated and cold packed keeps everything fresh.
I will be a returning customer.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely delicious!

This was my first order and I have to say it won’t be my last! Everything was well packed, arrived on time, beautifully chilled and absolutely delicious.
Thank you all so much.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and reliable

I bought s Scottish pack for my sister’s birthday and that started it. The delivery was spot on time, food was beautifully packaged and the food was excellent! We lived off the pack for a whole week! And there were chocolate treats too! I came home and bought chicken pies, steak pies and bridies. They are all delicious and the pastry is light and crumbly. Can’t praise them highly enough. Well done Bobby and your team.

23 August 2024
Rated 5 out of 5 stars

All products wrapped and packed well…

All products wrapped and packed well arrived on time. I notice a change in delivery company to Parcel Force but same old problem box arrived on its side. But all products survived inside despite that Big black arrows saying This Way Up. May as well been written in gobilygooc. Apart from that everything perfect we stopped ordering steak pies as last delivery company tried there best to destroy them. May start to order them again see what happens. Last time pies came separate bags etc not a fan of this way. Got little steak pies this time in Perfect condition than you.Will ask before next order what way are you sending them with new delivery company.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

My order. came well packed.Everything I ordered was of a very high standard.Steak pie full of tender pieces of steak.Battered black pudding took me back to Strathaven for a black pudding supper.I have another order coming soon.Definitely recommend this Scottish butcher.Nice personal touch too.

5 August 2024

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