Macback Reviews 1,859

Simple and straightforward, received the price quoted with regular communications throughout. Many Thanks

WOW!! What an amazing company. I was about to bin my old mac as apple would only offer a recycling service for it but they not only bought this off me but the transaction was extremely smooth. Would 100% use this service again. Thank you

I came across MacBack by accident after Apple gave me a recycling offer on my Mac of £0. My initial offer of £275 was reduced to £175 but this was my fault by selecting the wrong processor/processor speed at beginning of application. These guys were very professional and paid up on the same day. Take note of this before you rely on Apple for a price.

Traded in my old iMAC. Didn’t have the box anymore. I reset it to factory settings. Then MACBACK sent a packing box by DPD, and when it was delivered they also boxed up my iMac and then took it away to send back. Easy and convenient. Received what I was quoted - probably could have got slightly more if sold privately, but this was easier and I’m happy, and I didn’t have to pay for DPD (and older iMacs are heavy!) Would recommend for ease.

Very easy to organise a return.
Good communication from Macback during the entire process.
Return was processed very quickly and payment made immediately.
Would definitely use again.

Very easy and straight forward. Very quick and efficient. Would recommend

Fantastic Service! Collection carried out on agreed date and returned seamlessly. Furthermore they paid me far more than the original valuation and the money arrived on the same day.

Always a great service. Have sold a few macs to macback.co.uk and never had any issues. Prompt payment and great communications throughout

Update: Macback emailed back and compensated for the error that happened. As promised, I updated my review to 5 stars.

I had a bad first impression at first:
Two iMacs picked up on Oct 25 were misquoted; the value dropped from £900 to £330 due to mix-ups. Despite promises to fix it, I’ve had no update for a week. Poor first impression, 2 stars until resolved.

A fair price given for the convenience of selling my old MacBooks with no hassle. Collection was easy.

One of my MacBooks was downgraded from the original quote but I felt that was fair given the details they described from their inspection report. I was also impressed that delivering the device back to me would have been free of charge if I didn’t accept the new quote.

The second device I sent was paid as quoted, which I was very pleased with.

I really loved the convenience and ease of getting an online quote, the speed and flexibility of collection and the fact they arrived with the right size box which gave me confidence my old iMac would be delivered in great condition.
My only reason for a 4 star is because there was no communication between pick up and a confirmation of the money being sent which made me suddenly panic I’d been scammed 😂 I rang them and it was fine but I’d recommend an automated email upon collection / receipt to say ‘we’ve received your Mac and we’re checking it out, expect to hear from us soon’ just to make this part more reassuring.

Brilliant experience
No hassle process, quick payment would highly recommend

What an amazing Company. I highly recommend using Macback to trade in your old Mac.
1) There communication is first class.
2) the pick up and return to Macback is totally free.. They use a courior service to pick up my Mac it went into a sturdy tie tab secured box.
3) My Mac was inspected the very next day after receiving.
4) The offer price was paid as my Mac matched the description I told them.
5) The money was Transferred the very next day into my bank account..
6) Here is the best part, I received £240.00 more than Apple offered me if I had traded it with them.
Please do not hesitate using Macback. the service is amazing. Thanks Macback

I was initially quoted a high price, which was later reduced significantly. I requested the iMac to be returned, but it arrived poorly packaged and covered in dust and dirt. The packaging showed evidence of impact, with the polystyrene visibly compacted. Common sense would have been to reattach the screen protector before returning it, but this was not done, leaving the screen in direct contact with the polystyrene. Overall, a very disappointing experience.

Very happy customer. I got the full quote money back and it took a week from initial quote to money in the bank. They provided the box and packaging and the guy waited while we packed it up. Thoroughly recommend them.

I traded in two Apple Macs via Macback, a 2017 iMac and an old MacBook Pro. I initially went with Macbak because the trade-in quote was very competitive, but I’m pleased to say that the whole process was fast, easy, and contact with the team was efficient and friendly.

I would definitely use them again :)

Really good, efficient service. I would definitely recommend. Many thanks

Fab experience, my iMac was collected promptly and testing was performed as soon as possible. I was contacted frequently throughout the process, great communication.

I recommend.

Super easy process from start to finish. Received an offer which was much better than Apple offered. Arranged a day for collection and the courier arrived and waited while I boxed up the iMac. A few days later I got an email saying they’d checked the computer over and it was in better condition than I’d indicated so they increased the quote for the trade in. Money was in my account the next day!

Quote was exactly what I received a few days after laptop was collected.