Maaji Reviews 

I was little bit susspicious when I red the reviews here. But yesturday I received my order, it was spelling really nice and the paréos are from soft viscose. Great products and colours! Very happy

I rarely leave reviews, but I feel people should know what to expect when shopping on Maaji’s website.
First, if you buy anything on sale, the return is only for store credit—no refund. This is mentioned somewhere on their site, but it’s not made clear upfront, especially for first-time buyers. I learned the hard way when I returned items, expecting to exchange for the right size, only to be stuck with store credit.
The bigger problem is the return and customer service process. Returns take 2.5–3.5 weeks to process, and during that time, their customer service is basically non-existent. I emailed them 3–4 times with no response. By the time my store credit finally arrived, the size I needed was already sold out. I tried asking if it would come back in stock, but their reply was irrelevant and unhelpful, as if they hadn’t even read my question.
Frustrated, I ordered a smaller size just so I wouldn’t lose out again, and ironically right after I ordered, the correct size came back in stock for a cheaper price. I reached out again asking for help, but after 10 days of silence, the item was sold out again.
This whole experience left me stuck with store credit I didn’t want, products that don’t fit right, and the worst customer service I’ve ever experienced. Even when they do reply, the answers are either irrelevant or show no effort to actually solve the problem. They don’t try to fix mistakes, offer refunds, or help with exchanges in a way that keeps customers satisfied.
Bottom line: Terrible customer service + restrictive store credit policy + painfully slow returns. I would not recommend shopping on their website unless you’re 100% sure of your size and willing to accept no real support if something goes wrong.

This company uses false advertising on social media and their customer service is terrible. I purchased a dress through an instagram ad, the fit was really weird on top so I tried to start a return approximately 2 weeks after delivery. I clicked the order on my instagram for this item I ordered and it says "If you'd like to return this item, please begin the process within 30 days of its delivery date." The ad also displayed "30 day returns".

I clicked the return button and it said my item was past return window. So I emailed them that something was wrong and to please assist with my return.

They responded with a link to their website stating anything on sale only has 5 days to request a return. I sent them screen shots of my return screen on instagram stating 30 says to START return process and they responded with the exact same response, like they didn't understand. I can tell their customer service isn't in the US because in their email response the date is in Spanish.

You can't treat customers like this.