Netmeds.com Reviews 149

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, citing significant delays, missed delivery dates, and orders being marked as delivered when they had not been received. Customers also frequently encountered issues with their orders, including receiving incorrect or damaged products, and items with short expiry dates. Reviewers consistently reported negative experiences with customer service, describing it as unhelpful, unresponsive, and difficult to get issues resolved. Furthermore, many people expressed frustration with the refund process, stating that refunds were often delayed, denied, or converted into wallet credit against their wishes.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report delayed... See more

Order

Reviewers highlight negative aspects of order experiences, with many expressing significant dissatisfaction.... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many report issues such as lost... See more

Product

Consumers express significant dissatisfaction with the product quality and delivery. Many reviewers report... See more

Refund

Users describe negative interactions with refund processes. Many customers report false refund promises, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could have 0 star I would have given . Pathetic service . Ordered on 17th sep , it was supposed to deliver on 18th sep , then deliver status updated on 19th will be delivered, followed up with cu... See more

Rated 1 out of 5 stars

Very very poor service ... do not know how to keep delivery schedule ... ordered medicine on 19th August today 22nd Evening the customer care people telling should get by 23rd morning ... Might as wel... See more

Rated 1 out of 5 stars

I have paid for the netmeds membership to get doctor consultants. But I never received the constitutions. Every time I call or email these guys. They say we have forwarded your concern. It's been 20... See more

Rated 1 out of 5 stars

SCAM WARNING! DO NOT ORDER FROM NETMEDS! I ordered 3 items from Netmeds, out of which Omron Automatic Blood Pressure Monitor (HEM-7156) worth INR 3500, it was of 2022 manufactured and didnt w... See more


Company details

  1. Pharmacy
  2. Online Pharmacy

Information provided by various external sources

Netmeds.com is a trusted Indian online medical store. Order prescription/OTC medicines online. Cash on Delivery available. FREE Delivery on orders of Rs.1000 or more.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

149 reviews

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Rated 1 out of 5 stars

Worst Return Process :: They'll make you Struggle

This is the worst app. DO NOT USE Netmeds. they have WORST customer service. I have been facing so much issue with them.

I have a ongoing issue since Nov 2020. I returned medicines on 20th Nov but haven't got my money back. Whenever you will call or write emails, you will response that they are working on it.

Don't use Netmeds. This is my feedback after using their service for more than 2 years. Better try other service providers or go to local shop.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

I ordered medicine from netmeds in…

I ordered medicine from netmeds in December 2020 worth Rs3200- I got the medicine with seal already open. When I lodged complain and asked for exchange, they replied that seal open medicine was dispatched but medicine are inside, please keep it. When I got angry after several conversations and lodgement of complain many times, they refunded the amount.

They requested that they apologize and it will never happen again. This was my biggest mistake and I again ordered medicine worth Rs2986-. They again delivered medicine with open seal.
PLEASE REMEMBER THEY ALWAYS DELIVER BAD PRODUCT, THEY ARE NOT GENUINE, THEY ARE FRAUD

26 December 2020
Unprompted review
Rated 1 out of 5 stars

Very unprofessional and feeling frustrated

Ordered a lab test and paid in advance, but no intimation from netmeds about that, like no message, email or notification. Waited for the lab person to come at the dedicated slot, but no one come to take the blood samples.
Call the customer care for the refund and was told that "your refund will be initiated in 24-48 hours". Still not received the refund after 6 days and no intimation from netmeds side.
Very unprofessional and feeling frustrated & cheated.

8 September 2020
Unprompted review

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