Louis Motorrad Reviews 5

Shocking company, do not use is my advice. The headset was faulty so I returned (that was hard work in itself) it clearly states they offer a no hassle refund. Item safely made its way back to them in Germany. No refund ever issued.

I've bought several items from Louis and never had any issues with delivery or cost, they tend to be much cheaper than UK shops and we should all be asking why.
Ordering, tracking and delivery is regularly updated and only once, with this last order, did I get charged customs fees- UK vat was charged, maybe by an over zealous customs officer seeing as Louis are UK vat registered and I'd paid vat on the item already.
No problem, I sent proof of the charge and the payment to Louis and they refunded in full within a few days.
Don't forget, politicians put the red tape in the way of trade, Louis are trying to work with that and in my experience over several purchases they do so fairly and efficiently and on this last purchase alone, over £100 cheaper than the nearest UK price.
I'll use them again, no worries

Quite simply shocking, ordered a large number of items, excuse after excuse why not shipped. Wanted to cancel as was still not shipped, then surprised the item had shipped...
However 14 days and still not arrived, I want any person wanting motorcycling equipment against using this company.

I’ve made an order couple days ago. They’re get the money and still no answer, no confirmation, no details about parcel. Still waiting for answer

DO NOT EVER ORDER ANYTHING IN THIS GERMANY 🇩🇪 COMPANY
THEY TAKE MY MONEY AND EMAIL ME THAT THEY DONT HAVE IT ANYMORE WTTF
YOU DONT HAVE ??? WHY I CAN MAKE PAYMENT???? WHY YOU STILL TAKE MY MONEY???? NOT JUST ONE BUT TWICE??? YESSS IT IS TWICE !!!
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Dear Mr. Hanh,

thank you very much for your order and your trust in our products.

Unfortunately we can not deliver an ordered article at the moment, respectively we
can not deliver the product at all. Please accept our apologies.

If we only can not deliver the article in the moment, you will find following various
informations in the table below:
a) reason why we cannot deliver the product at the moment. In this case please place
a new order with us or
b) information about the expected time of delivery to our warehouse and that we will
send your backorder automatically to you.

If you need further assistance and cooperation please call 0049 40 734 193 60. Apart
from having German and English speaking staff at your disposal at almost all times,
we can also call you back in French, Spanish, Polish or Russian, if you send us an
email with your respective telephone number and an indication of the time you will be
reachable.

We thank you for your understanding.

Detlev Louis Motorrad-Vertriebsgesellschaft mbH