JD Sports Fashion plc Reviews 3

Very disappointed to be denied a refund for defective Nike Airforce 1's, which cost 110 pounds. Soles started peeling after a matter of weeks. Product was clearly substandard and the issue got progressively worse. My son stopped wearing the shoes but due to moving house and being too busy I left it a few months before taking the shoes back to the store (still just 7 months after purchase). The retailer said they would send the shoes for testing, which they did. I then receive a letter saying there is no defect and it was "wear and tear". How can that be after my son just wore them to school for about 2-3 months? The pair we bought before this had exactly the same issue and I received a refund. You must know there are a lot of defective Air Force 1's and you should support your customers! My 13 year-old son now has a useless pair of trainers that I cannot afford to replace and is very disappointed. I will not be shopping at your outlets again (or buying Nike trainers again).

Liv you are a credit to the company. I visited the Arndale Store in Manchester and was treated to the best shopping experience I’ve ever had all thanks to Liv. She couldn’t do enough to help me. She was extremely helpful and nothing was too much bother to help me find the gym clothing I was searching for. If you did the personal shopper experience then Liv would make the best you could find.

Well having no success with getting my money back for missing items dating back to November 2021, and also noticing they took more money out then what I should of paid I’m going through the trading standards process now, that’s what you wanted wasn’t it JD sports seems like this is a common thing your company do to hard working people, they spend there money thinking they will receive the goods and won’t even refund the money when the items are missing…day light robbery, you should be ashamed of yourselves.