ISEE HAIR Reviews 

3,317
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 588 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly soft texture, beautiful natural curls, and overall wonderful quality of the hair products that make styling effortless and boost daily confidence. People also mention that orders arrive quickly and safely, often beautifully presented inside secure boxes alongside delightful complimentary accessories. Though some customers experienced significant shipping delays and extremely slow communication from the support team during busy order periods. A few reviewers also noted persistent problems with excessive hair shedding, unexpected tangling, or completely unhelpful customer service when seeking proper resolutions for damaged items.

What people talk about most

Product

Consumers find product to be positive, highlighting that the hair is super soft, high quality, and comes with... See more

Quality

People report positive experiences with quality, highlighting that the hair is amazingly soft and pretty.... See more

Order

Customers consistently note ambiguous experiences with order processing and fulfillment. While many reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is generally fast and... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the team for fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used what’s app to communicate with ISEE Hair. They were prompt and provided support efficiently. I purchased the products., and it arrived 3 days (internationally). Support staff continues to messa... See more

Rated 5 out of 5 stars

I got the Burmese chocolate brown hair and it’s so soft and pretty. The curls are beautiful. Also they are great customer service. I have purchased other products like wigs and crotchet hair and they... See more

Rated 5 out of 5 stars

Oh my gosh!!! Absolutely amazing quality and service. This is my 3rd purchase and I have nothing but absolutely good things to say. Definitely recommend! Thanks to Kate and Jessie for always making th... See more

Rated 5 out of 5 stars

The communication from the team has been great. They were so kind and helpful with figuring out shipping with me. The hair arrived and it’s beyond perfect. It doesn’t tangle unlike hair I’ve gotten fr... See more


Company details

  1. Wig Shop
  2. Hair Extensions Supplier

Written by the company

ISEE HAIR, See Your Beauty. ISEE Hair official website mainly sale the ISEE Princess collection. ISEE Princess collection is best known for its Mongolian curly hair, Brazilian wave and straight hair. Especially the curly hair, can match 3b, 3c, 4a, 4b, 4c natural hair texture perfectly, and easy to maintain. High-quality human hair product with affordable price, best choice to start your entry lux hair tour. If you check our Instagram @iseehairbeauty, you will see thousands of customers sharing. And their beauty and smile will make you fall in love with ISEE HAIR. ISEE Crown is born for luxury. Top-quality double-drawn human virgin hair, become beautiful wig with exquisite craftsmanship. Every move with the wig is the ultimate enjoyment.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(3,317)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hi I am yet to receive an email back

Hi I am yet to receive an email back, as I want to cancel my order before it gets shipped and I get charged later

27 May 2026
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi dear customer,

We are very sorry for the inconvenience caused.

Your order has already been canceled.

We truly value your feedback and appreciate you bringing this to our attention. If you have any other questions or need further assistance, please feel free to contact our after-sales team at any time.

Thank you for your understanding and support.

Best regards,
ISEE Hair Team

Rated 5 out of 5 stars

Amazed

The delivery was fast and the packaging was beautiful . Usually other companies just put in a bag and ship as is with some gifts they put in a nice keep safe box and bag as if I purchased from a store. The hair is nice quality and density and I like the skin lace wig looks very natural just wish the skin lace started at the hairline base. Also, the gifts were nice. Will order from this company again

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely no assistance after I spent…

Absolutely no assistance after I spent my hard earned money with your company. I still have not received my package and you have offered no help towards it. I am a single mother who literally cannot afford to spend another $100 and that wig was to attend my daughter's graduation. I am extremely disappointed with how you have chosen to handle this situation and will never buy anything else from you going forward. I will certainly let my family and friends know about your business practices too as well as any other review settings. I spoke to Jessie from the company who has stopped answering my emails.

18 May 2026
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Dear Customer,

We are truly very sorry for the inconvenience and frustration this situation has caused you.

Could you please update your order number in the review/comment section as well? Our after-sales team will contact you directly to continue handling this issue for you.

We sincerely value your feedback and experience, and we always strive to make sure every customer receives a satisfactory solution. Thank you for your patience and understanding.

Best regards,
ISEE Hair Team

Rated 1 out of 5 stars

Order number: 16601749840 Date: April 07, 2026

Order number: 16601749840
Date: April 07, 2026

I am very disappointed with my experience with this company.

I placed my order on 07/04/2026, and as of today, 18/05/2026, I still have not received my package, have not received a refund, and have not received a real solution.

The order cost 393 euros and was marked as delivered, but the tracking information shows that it was delivered to the wrong location and signed by another person. I have screenshots proving that the delivery location does not match my address.

Another serious issue is that I was not sent the tracking number after shipment, even though I was told I would receive it. I had to find the tracking information myself through the website. When I checked it, the package had been stuck in Belgium for days without updates.

I contacted DPD directly, and they told me to contact the sender because they would not take further action. I also sent the company the screenshots, tracking information, and the official investigation declaration form they requested.

I even suggested that they try to recover the parcel with DPD and resend the products to me, because I genuinely wanted the items. But until now, there is still no refund, no replacement, no deadline, and no clear solution.

393 euros is not a small amount of money.

After more than a month, this no longer feels like a simple delivery problem. It feels like poor customer support and lack of responsibility.

7 April 2026
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Dear Customer,

We are truly very sorry for the inconvenience and frustration this situation has caused you. We completely understand your feelings, especially considering the long delay and the value of your order.

Could you please update your order number in the review/comment section as well? Our after-sales team will contact you directly to continue handling this issue for you.

We sincerely value your feedback and experience, and we always strive to make sure every customer receives a satisfactory solution. Thank you for your patience and understanding.

Best regards,
ISEE Hair Team

Rated 4 out of 5 stars

The wig is amazing

The wig is amazing, and I do not need to do anything expect wear the wig and the lace is not noticeable, also their customer service is good and supportive

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed and looking to get my…

Very disappointed and looking to get my money back. The hair is chemically processed. That is the smell you’re smelling. When I washed the hair the water was a medium brown color and the smell did remain. I installed it and it was nice for the 1st 2 weeks ( I bought the crochet Burmese curly) then I washed it again. And left it in another week. Week 3 I took it out but I noticed some matting bit figured it was just due to it needing to be refreshed. Deep conditioned it and re installed. By the end of the 1st day of my second install ALL of the hair was matted. As a retired stylist I notice what the type of matting it has means. Overly processed hair and that the cuticles are very open and damaged so the hair is rubbing against each other and sticking due to the damaged cuticles. Now I’ve never put heat in this hair and I used all recommended products in it and this is only week 4 after 3 washed. That means that after they chemically processed it to get the “Burmese” curls they coated it with a silicone, hense why it started off so nice and didn’t tangle and it took a few washes to wash that silicone off to reveal the damage. This hair tangles as soon as it starts to dry. I wouldn’t be able to even wear it. Waste of money and I’m sure they send all the influencers different hair or the influencers have just chosen not to update that the hair was a disappointment to them the following weeks. I would not recommend this hair unless you want something that is good for ONE install or you don’t have a problem buying silicone mix and putting it in the hair before you install again. Because that is the only way this hair will last

11 May 2026
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi Felicia,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience and sincerely apologize that this purchase did not meet your expectations. Please rest assured that all of our products are made to the same high standards for every customer.

Given the issues you’ve described, we would like to help you address this in detail. Could you please provide your order number or the email used to place the order? Our customer service team will contact you directly as soon as possible to assist you.

We truly appreciate your feedback and will continue working to improve our service and product quality.

Best regards,
ISEE Hair Team

Rated 1 out of 5 stars

Disappointed

I placed my order on March 31st and I am still waiting for it to arrive. I already sent an email asking where my order was, and I was told there is a delay because of the high number of orders. However, I still have not received any update or my package. Very disappointed with the waiting time and communication.

12 May 2026
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi Lisa,

Thank you for taking the time to share your feedback.

We value all our customers, but we cannot locate your order in our system. Could you please update your review with your Order Number or email address? We would love to resolve this issue for you!

Thank you again for your feedback, and we hope to have the opportunity to serve you better.

Best regards,
ISEE Hair Team

Rated 1 out of 5 stars

Avoid This Store: Poor Quality and Difficult Returns

I recently ordered a wig from Isee Hair store for the first time. Upon arrival, the hair started shedding immediately, and it hasn't stopped since. I reported this to customer service, but they dismissed my concerns, claiming the shedding is within 'normal' limits, and are now making it very difficult for me to return the item.

I have since purchased a wig elsewhere and have never experienced this issue before. I am extremely dissatisfied with both the quality of the product and the service. I will make sure to advise others against ordering from Isee Hair company

22 April 2026
Unprompted review
ISEE HAIR logo

Reply from ISEE HAIR

Hi judith,

Thank you for taking the time to share your feedback.

We’re very sorry to hear about your experience and apologize for the inconvenience caused. Shedding can sometimes occur with new wigs, especially during the first few uses, but we understand that this has been frustrating for you.

To help resolve this issue, could you please provide your order number or the email used for your purchase? Once we have that, our team can contact you directly and work on a solution.

We sincerely apologize again for the inconvenience and appreciate your patience while we work to resolve this properly for you.

Best regards,
ISEE Hair Team

Rated 3 out of 5 stars

I purchased a wig from ISEE Hair in…

I purchased a wig from ISEE Hair in 2024 and genuinely loved the quality, which is why I returned to the site looking to purchase bundles. My previous experience was positive, and that’s exactly why I continued following the brand.

However, one thing I’ve consistently noticed is the frequent advertising of major “sales” Mother’s Day sales, flash sales, money off everything, etc. without seeing meaningful price differences. In some cases, the prices actually appear higher before or during the promotions.

As a returning customer, that part has been disappointing because it makes the sales feel more like marketing tactics than genuine discounts. I would honestly prefer transparent everyday pricing over constant sale banners that don’t reflect noticeable savings.

I still believe the brand has good products, which is why I’m sharing this feedback respectfully. Long-term customer trust matters just as much as product quality.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Honestly one of the best wig companies…

Honestly one of the best wig companies I’ve ordered from 😍
The quality is amazing, the wig is beautiful and exactly like the pictures. Everything was perfect and they also included so many gifts 🎁❤️

This is not my first order from them and I’m always satisfied. Great customer service, fast communication, beautiful packaging and amazing quality. I definitely recommend!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the 18 inch burmese curly…

I ordered the 18 inch burmese curly crochet human hair miracle knots. The hair is beautiful, and soft. I highly recommend Isee hair. I have been using them for about 10 years. They never disappoint.

5 May 2026
Unprompted review

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