IndiaMART Reviews 

Scammed by Healnest Nagpur on this platform. IndiaMART is letting them delete negative feedback.Avoid

IndiaMART has become completely unusable due to a severe technical glitch in their dashboard. Newly generated leads are not showing up in the "Recent" tabs at all. Instead, every single lead bypasses the active queue and drops directly into the "Past Leads" section.Because of this system error, we are completely unable to consume or respond to leads in real-time. To make matters worse, IndiaMART's customer support team is utterly helpless and cannot resolve this issue despite multiple escalations. Speed is critical for B2B conversions, but we are stuck paying for active leads that we cannot properly access or manage, while support offers no solutions. Avoid this platform until they fix their broken routing system and train their support staff.

I am a registered pharma export company using [IndiaMART] for business leads, but my experience has been very disappointing.

Despite paying for the service, I am not receiving quality leads or enough inquiries. I have repeatedly contacted the backend support team regarding this issue, but their response has been very poor.

Most of the time, they either do not respond on time or fail to provide any proper solution. Instead of resolving the problem, I keep getting generic replies with no real support.

As a business owner, I expect better service, transparency, and support from such a large platform. If companies are investing money in premium services, they deserve proper lead generation and responsive customer support.

Currently, I am dissatisfied with both the service and support provided by IndiaMART. I hope they improve their backend support and take customer concerns seriously.

My experience with IndiaMART has been extremely disappointing.

I currently manage two IndiaMART accounts, which gives me a direct comparison of how the platform functions. On one account, leads are received and visible normally. However, on the other paid account, many leads either appear after significant delays, are already expired when they become visible, or seem to have been distributed to other sellers long before I even get a chance to view them.

I raised this issue repeatedly with IndiaMART support and expected a proper investigation. Instead, I was told that there was no issue on their end and that I should improve my lead handling skills. This explanation makes little sense when I personally manage both accounts and can clearly see a significant difference in lead availability and response opportunities.

What frustrated me even more was the attitude towards customer complaints. Rather than resolving the issue, I was effectively told that I could either continue using the service or take a refund, but that I should stop raising the same complaint repeatedly. As a paying customer, I believe I have every right to continue raising an issue until it is properly addressed.

The focus seems to be on selling packages and upgrades rather than ensuring that existing customers receive the services and benefits that were promised during the sales process. The commitments made while selling the package and the actual experience have been very different.

I have spent considerable time trying to work with support and find a solution, but my concerns have consistently been dismissed. Instead of accountability and transparency, the blame was shifted onto the customer.

Based on my experience, I would strongly advise businesses to carefully evaluate the platform before investing their money. Customer support and issue resolution have been far below expectations.

I have purchased seller subscription from indiamart but as they promised they do not provide what they promised .According to them they are a match making platform for buyer n seller but most of the buyer are fake on them or irrelevant they are recharging a lot for these subscriptions and as promised we do not get enough business from them they have increased the portal charges and reduced the quality supply of leads which is not good for sellers #improve your services indiamart

Very disappointing experience with...

Very disappointing experience with IndiaMART's paid package. After purchasing the subscription, I did not receive the quality of leads that was promised. Most of the leads were either fake, irrelevant, or unresponsive, resulting in a complete waste of time. The return on investment was not as said, and all the leads were directly going on past leads. I would not recommend purchasing their package unless they improve the quality and verification of leads.

this is Ram from Kabeer Pharma, a trustseal verified seller on IndiaMART. Unfortunately, my experience has been disappointing. Despite investing in the service, Poor experience with IndiaMART. The leads provided were not genuine or useful, resulting in very low business conversion. The service did not meet my expectations and was not worth the investment.

We have invested in expensive portals to generate quality leads.

We have noticed that many leads are moving to past records before proper follow-up.

Currently, there is no direct visibility of leads once they move to the past section.

We have been consistently working with the system for the last 2 years.

Despite our efforts, the expected lead flow is not being received.

Not worth of service of export packagess
I purchase diamond package of export service on Indiamart and i didnt get proper leads and all the leads are gone in past leads in 1 sec they allow bots on the portal which cause loss to other premium service buyer if this seems continue i will not purchasing export package again and also i will not recommend to anyone

I am purchasing a portal and paying a price of 8 lakhs which will be increasing this year with 20% and im not getting shit, the promised buyleads, i cant even see them anymore they directly go in the past
I REQUEST TO SORT THIS ISSUE OUT OR I WILL STOP BUYING YOUR PACKAGE AGAIN
SUCH A WASTE OF MY MONEY

Very disappointing experience with IndiaMART's paid package. After purchasing the subscription, I did not receive the quality of leads that was promised. Most of the leads were either fake, irrelevant, or unresponsive, resulting in a complete waste of time. The return on investment was not as said, and all the leads were directly going on past leads. I would not recommend purchasing their package unless they improve the quality and verification of leads.

I have had my IndiaMART portal for the last 1.5 years and we have invested a lot in it because it is quite expensive. However, lately we are not receiving any new leads; all the leads are going to the past inquiries only.

Extremely disappointing and frustrating experience with IndiaMART's paid package. I regret wasting my money on a service that completely failed to deliver what was promised. The majority of the leads were fake, irrelevant, or simply never responded. It feels like IndiaMART cares more about selling subscriptions than providing genuine business opportunities. Their so-called premium package turned out to be nothing more than a money-making scheme with zero accountability. Customer support was unhelpful, and the return on investment was pathetic. I strongly advise businesses to stay away from their paid services unless they fix their lead quality and stop misleading customers with false promises.

Zero seller service. Very poor work we are very displeased by the company ….

Zero seller service . Very poor work we are very displeased by the company’s

I was leary at first but Megan answered my many, many questions. She was excellent in everyway. Helped me with the product, told me when it was shipped and confirmed I got it. She will always be my go to person. Thank you Megan

Subject: Ticket ID 10454188 - ZERO SATISFACTION: IndiaMART actively enables fraud by seller "Smit Gharde / medazeecorp" 

I am rating this service experience as a absolute failure (0/5). 

Your customer support does not resolve issues; it protects criminals. I have provided absolute proof that the seller "Smit Gharde / medazeecorp" committed commercial fraud and stole my money. Instead of removing this fraudster and preserving their KYC data for the police, IndiaMART downgraded my formal legal grievance into a useless, automated support ticket. 

By refusing to take enforcement action against a proven scammer, IndiaMART is failing its statutory due diligence under the Indian IT Rules 2021. 

My 72-hour ultimatum stands. If this criminal's account is not permanently deactivated immediately, this ticket and IndiaMART's failure to act will be submitted directly to the Ministry of Electronics and Information Technology (MeitY) and the Indian Cyber Crime authorities. 

Do your job and ban the fraudster. 

M.S.

bht preshan kr k rkha h employees ne FARHAN,ANJALI SINGH,ARPIT KUMAR,KOMAL SRIVASTAVA
these peoples have very diff attitute , they goes to close the indiamart very soon ...

ANJALI SINGH is not ready to live my catalog and using very bad language please take action ....

Worked with me and in th end they came through shining brighf. Will deal with them again and refer them always.
Thank you indiamart!

Signined
Todd Bachmam

Total Scam, paid €139.00 for medication, no tracking number, no email order confirmation, no delivery, I made a complaint but still no refund / order. AVOID AVOID AVOID AVOID AVOID AVOID