Goldcar Rental Reviews 

They offer competitive prices!
HOWEVER ( and here’s the catch!)….
Upon returning our car they inspected it and asked us to sign off their report which showed the vehicle had NO DAMAGE!!! They wouldn’t give us a copy of the signed report, instead advising it’d be emailed to us ….however, it never was!!!
Then, they Ignored numerous reminders for the report to be sent whilst at the same time deducting a further £130 from us !
They then ignored communications asking what this additional payt was for?
They eventually responded to say the payt was for damage to the vehicle!!! They had falsified the report that had been signed at the airport to include damage and advised that the vehicle had been returned damaged! They also included a picture of this damage which they or someone else had inflicted!!! Absolutely outrageous!!!!! This company is on the fiddle and we’ve been scammed! Beware anyone that uses this branch of Goldcar!! Our mistake was not insisting on a copy of the signed report at the airport and also not videoing the vehicle when we returned it to show the condition it was returned in!

AVOID - Rip off company
We had a costly and frustrating experience in April this year with Gold Car (through Do You Spain) which cost us an additional £400+. We didn’t get the car we booked or level of insurance we understood we were getting so additional charges were made to amend the insurance cover and get the car we ordered. If we hadn’t increased the insurance, Gold Car were going to hold £1800 on our credit card and if 1 scratch was on the car on its return, this would be lost. Given we collected the car at midnight with no visual checks done with a GC employee, it’s fair to assume we would have been blamed for 1 of the many areas of damaged and lost that too. The extra insurance (fully comp ((which we understood we already had)), cost us an additional £24 a day).

In August, we collected a car we booked direct this time (as advised by Gold Car), only to find yet again, we did not get the car we ordered (automatic) and were given not only a manual but a Skoda 😡. We had to pay another £120 plus experiencing apathetic customer ‘service’ whilst listening to another customer experiencing the same rip off speech and additional costs. The car we eventually were forced to upgrade to was a very low spec and filthy dirty. Also in a completely different parking bay to what they advised.

DO NOT use this company direct or otherwise. They lie, give you damaged cars with all paperwork in Spanish, no user guide and will leave your wallet considerably lighter and you feeling like your head is going to explode. Not the start to a holiday you would choose. Corrupt. I am convinced the staff work on commission for these extra charges.

Two days before we were due to hand the vehicle back we started getting emails (in German) stating that the vehicle had been involved in an accident and we had 48hrs to respond. A week later after several emails and calls, they eventually sent us a photo of the damaged car. A totally different vehicle. Their incompetence is never ending.

Rented with Goldcar in Spain, Valencia. Instead of taking a holding deposit, Goldcar took full amount for car rental plus deposit and charged my credit card. As a result, my bank charged me no UK transaction fee of £32. In addition, no one explained that there will be additional fee for having driving license less than 4 years, no one asked me if I have other licenses/ proof of any other driving experience from abroad. Complains were ignored and not addressed.

GOLDCAR - SCAM

I booked a rental car at GOLDCAR (Mallorca airport) via DoYouSpain. Although this site gets great reviews be careful with it because this looks like just an ordinary searching site. You deal with the rental service and NOT with DoYouSpain. DoYouSpain is collecting the money however when you have issues you cannot contact them. So it is better to look for the reviews of GOLDCAR at Tripadvisor or Trustpilot.
Issues getting the car at the airport:
1. Paying EXTRA for an unnecessary insurance of € 360 which was not in the on-line price and I certainly didn’t want.
2. Paying EXTRA for the fuel charge of € 94 because the fuel is NOT included in the online-price (lesson learned on my side do not let them fool you with the lowest price this one I should have read in the small letters of the contract).
3. The online reserved car was not there.
4. Arguing about the above issues was nearly impossible because the pretty looking GOLDCAR-lady hardly spoke any English which is really awkward at an international airport.

My rental price was more than DOUBLED due to the EXTRA amounts I had to pay above the agreed on-line price. This undermines the trust people should have in each other or in companies. This feels like a SCAM. Be warned and look for a more trustworthy rental car-service then GOLDCAR.

RIP-OFF - AVOID GOLDCAR.
They force you into taking extra insurance of 300-1000 euros DESPITE specifically stating that I had paid the full price & did not want or need excess cover as I had a holiday excess policy.
Also add 50 euros to the price of fuel.
Hired at Palma airport. NEVER AGAIN.

Great experience with Goldcar
This is not a Goldcar requested review. I know and read before going to Malaga that there have been numerous problems with renting cars from Goldcar. But I only can write that we had a super experience with renting our car from Goldcar in July 2024. Our Ryanair flight was very delayed and we arrived very stressed with our two young children shortly before MIDNIGHT at Goldcar rental counter. - I must say Isabel was great. Although she had a very stressful day (car cleaning facility had problems), she was very friendly and helpful. When our kids start crying (midnight etc) she spontaneously gave them s.th. to draw (paper and pens). Then she handle our rental car in very competent and friendly manner. We both made some jokes and had been smiling all the time. We got a great new car (Skoda SUV, clean & in excellent conditions, 3,500 km on the clock) and then drove happily for 2 additional hours to Almeria. Luckily I didn't fall asleep thanks to my wife. We had lots of fun during our Spanish holidays and the car was a pleasure to drive.
I know from all the reviews on Trustpilot that others had not so great experiences with Goldcar and I was worried. But this is my 2nd Goldcar renting event (last time 10 years ago) and both time it went well. Hopefully others will be lucky, too.

It's an absolute scam of a car rental company. The price doubles when you pick up the car on-site after paying everything online. They have a lot of hidden costs that appear when you get the car and again after you return it. I picked up the car at Madrid airport and encountered very rude staff. The price also increased due to numerous "fines" that are applied for reasons only God knows. After returning the car, be prepared to be charged at any time if they think something went wrong. Their terms and conditions actually state that they will charge you an extra 40 euros in Spain if you get a speeding ticket, just for forwarding you a form from the police. Plus, they will charge you an extra 10 euros if you pay the fine through their system. Avoid them.

I rented the car IT goldcar. I have two credit cards, a VISA from Revolut and a VISA debit from the American bank, both working (with which I could buy a car). I had a rate of 199 euros, but I was told that my cards were not good and we had to use my wife's card (the only one that worked?) and pay a comprehensive insurance of 260 euros additional. So with a rate more than doubled. With my cards I could not rent it and I would also have lost 199 euros, paid with the VISA card from Revolut... so sometimes it's okay! As if that were not enough, the car was delivered dirty (there were empty bottles, a hair and an umbrella, had it not even been opened?) and without water for the windshield wipers. When I asked about it, they told us that cleaning it up would take a long time.

Upon picking up the vehicle at the Malaga airport reception. The desk staff said that they would block two amounts on my credit card. One amount for the damage excess and one amount for missing fuel upon return. This was fine as it is explained in the booking information.

Instead of blocking an amount they charged my credit card £133.27. I have contacted Goldcar but there has been no reply yet, except an automated one saying that they have 14 days to reply.

The staff gave no receipts for any transactions and no signature given.

Goldcar, if you read your reviews, give me my money back as your employee has stolen from me.

I already had the extra insurance as I used a very well known company called Bo**ing.com (fill in the blanks) to book the rental. I got the excess insurance through them. So I definitely didn’t need that. The counter staff get very angry and pushy when you don’t take it out with them. They try to pressure you into getting the extra insurance saying that any insurance you have paid for is not good enough. They must get commission for selling it. It is not a nice experience for the customers

Goldcar, your staff are either blatantly lying to people, require extra training, or you have told them to hard sell the insurance. Either way, it’s not acceptable.

Again, I require a refund. This money was taken on the day I picked up the vehicle so it cannot be related to anything regarding the vehicle upon its return 6 days later. It’s theft, simple as that.

I look forward to their reply blaming the customer.

I had a pleasant experience with Goldcar-Ibiza Airport(via Discovercars.com), from picking up to returning my rental car.
I had purchased a Car Hire Excess Insurance in advance. The staff did offer me their own insurance. The fact that I already had my own insurance, I politely declined. The lovely staff never did the usual "Hard Sell".
I did my due diligence in checking the vehicle for damages before driving off the garage, and upon returning the car. (I even had it washed to show the checker that there was no damage.) I got my full deposit back within 24 hours.
The car was great. It had only over 1000 KM driven.
Thank you very much, Goldcar!

I’ve used Goldcar for the first and the last time. When we arrived to pick up our reserved car at Alicante Airport, we were offered a wreck of a car with dents and scratches all over the car. We were of course forced to pay extra taxes upon pickup which was not informed about or included in our reservation. After redelivery of the car, I get an e-mail where Goldcar claim to have found a minor scratch impossible to see without a bright light on one of the door handles and claim EUR 172 for the damages. I took pictures of the car at pickup, but it is impossible to have pictures on such a detailed level and I consider scratches like this to be consistent with normal use and age of the vehicle. My conclusion is that I will never use Goldcar again and urge others not to use this unserious car rental agency either. Stay away from Goldcar!

Do not use goldcar car rental at Modilin airport in Warsaw , Poland . They will try to keep your deposit and claim that the car was damaged if you don’t take their extra full insurance . I was accused first of causing a scratch on the paintwork but it was listed on the document I had that the mark was already there. Then they accused me of a scratch on the window and have not returned any of my deposit. Avoid this company

Jeg har benyttet Goldcar stort set hvert år siden 2009. Alle årene har jeg fået god service, gode biler. Måske med et par enkelte tekniske problemer, men det er blevet hånderet hurtigt. Jeg er tilfreds og vil fortsætte med at benytte dem

I have used Goldcar almost every year since 2009. All the years I have received good service, good cars. Maybe with a few smaller technical issues, but that has been dealt with quickly. I am satisfied and will continue to use them...

Do not trust this company.
Having paid insurance when we booked online, they then insisted on a further €279 for a week when we arrived.
In the extreme heat, we had issues with tire pressure and discovered that there was no spare tire and no repair kit.
We will never use these people again

The car was dirty and ancient, they charged €60 to fill up the tank which should only have cost €10. The rental was less expensive than other providers. However, be aware as you get what you pay for!! I would NOT recommend this company.

Pressured into purchasing additional cover, after being informed my existing cover would not cover requirements, Due to delays and screaming children, I was taken advantage of as couldn’t spend the time to review everything at the time.

These people rob you. Firstly the charge you make on Ryanair is just a reservation fee, not a booking fee. So when you get there they say the cost is actually nothing to do with what you though. It s a massive cost and far larger than what you thought you were going to pay. Then they add tons of other charges, without your knowledge and then they do not return the money owed to you at the end of the rental. When I returned the car and questioned the person in the car park he actually threatened me with physical violence. Literally, these people are psychotic criminals. You can see from the other reviews that you should never, ever use Goldcar.

Like all previous reviews . They set out from start to get more money . My goldcrest hire was in tenerife . We waited in a queue no 91 on the list took over 1 hour thirty minutes to start the process. Then it was I can't take out debit insurance you need to take out the type we have min about 240 the best includes breaking down recovery 300 euro . My decent car hire then went into over drive with these add ons . As our bus had already left we had no other option . I would certainly avoid this company and will see how quickly they reimburse my fuel deposit . Oh I video the car at night lucky I had the sense to move it to a lit area. But this car had more x on it than spot that had no damage ,all being that it's minor . The car would need every panel resprayed to make it look better outside . Inside was clean and the car ran well positive part . Think the ceo needs to look into other airport satisfactory reports to see how he can improve . I used a company this year in gran canaria INAUTO ,check them out best car hire service I've ever had can provide video evidence of the car hire drama

Insurance that we hadn't asked for and didn't want was added to our rental package - we were told we'd get it all back when the car was returned. Sure enough, we didn't. Avoid this bunch, your holiday doesn't need the extra stress!

Avoid at all cost. Our flight was delayed we informed them in advance that we will be late ive been assured that someone will be waiting for us . Unfortunately no one is here and we are stranded as it's to late to arrange anything or anyone as it's middle of the night.