Lyreco UK & Ireland Reviews 

522
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and dedicated account managers who consistently go above and beyond to provide outstanding support during every business interaction. Consumers also appreciate the fast next-day delivery service, competitive pricing, and remarkably smooth purchasing process that makes ordering everyday office supplies completely effortless. However, some reviewers were not happy with unexpected order discrepancies, missing items, or significantly delayed deliveries experienced on rare occasions. A few other people also felt that communication regarding unresolved problems could be improved, noting that getting a prompt response was sometimes very difficult.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting the exceptional support provided by... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast next-day shipping,... See more

Service

People report positive experiences with service, frequently praising dedicated account managers who provide... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting dedicated account... See more

Order

Consumers find order experiences mixed, as reviewers frequently praise speedy next-day deliveries and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard Lewis has always been really helpful, friendly and quick to respond. He’s always happy to help with any questions or requests and makes everything really straightforward. We also really value... See more

Company replied

Rated 5 out of 5 stars

Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more

Company replied

Rated 5 out of 5 stars

We enjoy our working relationship with Lyreco, specifically with Sarah Coulson. She is consistently friendly, approachable, and genuinely lovely to deal with. She always makes sure we’re aware of the... See more

Company replied

Rated 4 out of 5 stars

Good prices, friendly people, good product range and quality items. Our sales rep Suli Rehman has been especially helpful. Only slight issue (why have I only gave 4 stars) is that delivery does not al... See more

Company replied


Company details

  1. Office Supply Store
  2. also in
  3. Office Equipment Supplier
  4. Office Furniture Store
  5. Office Supply Wholesaler
  6. Safety and Work Wear Store
  7. Stationery Store

Written by the company

With 60,000 products across 18 product categories, Lyreco offers a comprehensive range of products and services to enable you to get everything you need for your workplace, consolidate your suppliers, and reduce your costs. In addition, our Lyreco Goodness philosophy is the driving force behind initiatives that are helping us to reduce waste and carbon, increase recycling, work towards a circular economy as well as generate green energy. This includes providing our customers with alternatives to many products, signified by our Sustainable Selection by Lyreco product labels. Lyreco is your partner in helping you achieve your sustainability and CSR goals. UK: www.lyreco.co.uk/en IRE: www.lyreco.ie/en

Lyreco Go

Written by the company

Just another reason to Go to Lyreco
Lyreco Go is Lyreco’s loyalty programme that rewards customers for buying workplace essentials. With automatic enrolment, customers earn Go Points on every purchase, unlock higher earning tiers based on spend, and redeem points for a wide choice of rewards. It is a simple way for businesses to make their budget go further while ordering the products they need every day. www.lyreco.co.uk/en/page/lyrecogo

A Great Working Day. Delivered.

Next business day delivery on orders before 5:30 PM

Free delivery on all WebShop orders from £50

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

522 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(522)

362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service by Josh Mambo

Excellent Service by Josh Mambo and Matthew.
Always polite and helpful.
Delivery service is excellent, always on time.

1 October 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Rashid,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Josh Mambo and Matthew.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Suli Rehman has been extremely helpful…

Suli Rehman has been extremely helpful throughout the whole process. Whenever we needed something, he was always quick to respond and went out of his way to find the right solution for us.
He saved us a lot of time and money, and his knowledge and professionalism really stood out. He was always available when we needed assistance and made the whole process straightforward and stress-free.
Any issues with orders or special requirements were handled quickly and efficiently. Deliveries were also arranged smoothly and arrived on time.
Overall, a great service from Suli Rehman. Highly recommended!

6 October 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Sana,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

We’ve had a great experience with…

We’ve had a great experience with Lyreco and would highly recommend their service. We regularly purchase restaurant supplies and products through Lyreco, and the service has always been reliable, professional, and convenient.
A special mention to Suli Rehman, our Account Manager, who has been extremely helpful, responsive, and supportive whenever we need assistance. Suli always makes sure our requirements are handled efficiently and goes the extra mile to provide excellent customer service.
Thank you to Suli and the Lyreco team for the continued support. We really appreciate the service and look forward to working with you in the future.
— The Ladz Tooting

5 October 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Ghaffar Malik,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 2 out of 5 stars

Too much/Too little

I got multiple emails telling me about the delivery and requiring my telephone number for my delivery. It was only a laptop riser which was placed over the gate (locked) so pointless having the phone number as I only discovered it later in the day. I'm waiting for 2 other items and have received no updates.

2 October 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi N Lewis,

Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from us.

We've reached out to request additional information so we can investigate this for you.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service - as always!

5 October 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Beata,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 4 out of 5 stars

Good prices and friendly people

Good prices, friendly people, good product range and quality items. Our sales rep Suli Rehman has been especially helpful. Only slight issue (why have I only gave 4 stars) is that delivery does not always happen on the day I have been told but that is a minor inconvenience.

2 October 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Andy,

Thank you for your 4★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

excellent service

30 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Morning Saad,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent service and materials

Fantastic products, sales rep Rachel was great, excellent service and extremely informative.

29 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Georgia,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Rachel.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Fantastic communications throughout

Fantastic communications throughout , received all stamps ordered on time , thank you team, so happy to be working with :)

28 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Vinishia,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

I have always had a great experience…

I have always had a great experience with my dealings with this company, very efficient and good pricing. The sales rep Sarah Coulson pops in to see me as often as needed and showws me any new products and any promotions at the time.

28 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Rena,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Very good company to deal with and very…

Very good company to deal with and very competitive prices. Our account manager Suli Rehman always goes above and beyond to support us. No issues regarding payments and deliveries. Thanks for supporting our business.

26 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi The Ladz Cardiff,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Highly recommended 😊

Lyreco have a great range of products with competitive pricing. Our friendly account manager, Richard Lewis, is on hand to help with any queries and always responds quickly. A highly recommended supplier.

1 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi E Wright,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent service from Suli Rehman

Excellent service from Suli Rehman who is our personal account manager. Always on hand whenever we need anything from Lyreco.

24 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Esphan,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

I find Lyreco very helpful and obliging…

I find Lyreco very helpful and obliging and their sales rep Sarah Coulson is spot on always there when you need her.

24 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Mark,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sarah Coulson.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great company

Lyreco are fantastic with their communication. I liaise with Matt Dix-Williams and Debbie Howe and they always go above and beyond with their fantastic customer service.

24 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Maxine,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Matt Dix-Williams and Debbie Howe.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Delivered in time and brought to first…

Delivered in time and brought to first floor

15 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Felicity,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Richard Lewis Sales Rep

Richard Lewis, our sales rep offers a variety of suitable suggestions for what we need, based on reoccurring orders and offers good suggestions for new products that may he thinks may be suitable to suit our needs.

23 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Toby,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Richard Lewis

Richard Lewis has always been really helpful, friendly and quick to respond. He’s always happy to help with any questions or requests and makes everything really straightforward. We also really value working with Lyreco as a company, particularly because of their focus on sustainability and the environmental values they share with our own business. Great service all round!

22 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi ARC Marine,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Richard Lewis - What a guy

Richard Lewis - what a fantastic credit to the company. Always incredibly helpful and service with a smile.

23 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Jonathan,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent quick friendly service

23 September 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

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