I am using the laser for pain control in lower back after Failed Laminectomy Surgery. I have only had the laser for a week, but the reduction in sciatica pain is significant; for sleep, and ability... See more
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Review summary
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Reviews shaping this summary
Although I couldn’t receive my vitamins during my trip to the U.S. due to delivery delays (despite ordering 15 days in advance), I’m truly grateful for the excellent support from Lyma’s Concierge, esp... See more
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I absolutely love LYMA. I’ve been taking the supplements and they’ve genuinely made me feel so good, more energy, better focus and just an overall sense of wellbeing. What really impressed me was... See more
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I purchased the laser eight months ago and it has truly done wonders for my skin! I use it daily at night time when watching TV and honestly cannot imagine not having it in my life now. The concierge... See more
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Company details
Written by the company
LYMA is a company that exists to change people’s lives and does this by engineering nature to create products that actually work. By replacing the hype around ‘wellness’ with the proof of WellTech (the fusion of wellness and technology), we can take people beyond the ceiling of a healthy, balanced diet and help them feel 100% human, putting efficacy first and YOU in control. LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
LYMA is a company that exists to change people's lives
Written by the company
- LYMA products are always proven, always evidence based, always medical grade and always peer-reviewed.
- LYMA Concierge is on hand to answer your questions. We are here to help.
We offer complimentary express shipping
Delivered worldwide
As well as complimentary express shopping we offer a number of payment methods. The LYMA Laser can be purchased in up to 12 monthly instalments.
Contact info
223-231 Old Marylebone Road, London, NW1 5QT, NW1 5QT, London, United Kingdom
- concierge@lyma.life
- lyma.life
3.7
Average
762 reviews
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I love the Red Light wand&the vitamin…
I love the Red Light wand&the vitamin supplements Always delivered ontime&very effective
30 September 2024
Reply from LYMA
Dear Diane,
We’re thrilled to hear that you love the LYMA Laser and the LYMA Supplements, and that they’ve been effective for you. We’re also pleased that your orders have arrived on time. If you ever need any assistance or have questions, don’t hesitate to get in touch – we’re always here to help
All the best,
LYMA
Laser stopped working after a few…
Laser stopped working after a few weeks. Nothing out of the ordinary- just died with a full battery. Now I have to worry about shipping it back, and the last month has been a waste of time. Not OK for this pricey of an item.
30 September 2024
Reply from LYMA
Dear Gina,
We are very sorry to hear that you've experienced issues with your LYMA Laser. Rest assured, our dedicated Concierge team will work quickly to provide you with a suitable solution, as we want you to continue benefiting from the transformative power of LYMA Laser technology. And don’t forget to take progress photos so you can track how transformative the results are.
All the best,
LYMA
The products were delivered quickly &…
The products were delivered quickly & there has been follow-up though I am yet to have a consultation. I use the products everyday but so far I can’t say I notice any improvements
28 August 2024
Reply from LYMA
Dear Bretta,
Thank you for sharing your experience! We’re glad to hear that your LYMA products were delivered quickly and that you’ve had follow-up communication. As results can take time and vary from person to person, we encourage you to keep using the products daily, and please feel free to reach out if you have any questions or need further assistance - email us at concierge@lyma.life
All the best,
LYMA
Every product has improved my life
Every product has improved my appearance. Laser made my facial skin tighter. Supplements- sleep better and rested. Skin serum and cream wonders
27 September 2024
Reply from LYMA
Dear Valerie,
Thank you for your feedback! We’re thrilled to hear that the LYMA products have improved your appearance, from tighter facial skin with the laser treatment to better sleep with the supplements. It’s fantastic that the LYMA Skincare have worked so well for you. At LYMA, we’re committed to providing high-quality, science-backed products, and we’re glad to know they’ve made such a positive impact. If you have any questions or need further assistance, feel free to reach out - email us at concierge@lyma.life
All the best,
LYMA
Exceptional customer service
Hi,
Kat, who has been helping me with my orders, is fantastic! Super helpful and responsive to my questions and concerns. I'm very happy with the exceptional customer service, thank you.
27 September 2024
Reply from LYMA
Dear Brittany,
Thank you for taking the time to share your feedback on your experience with Kat from our Concierge team. It’s great to hear that you found the team helpful and responsive. They are always happy to assist with any queries you may have.
All the best,
LYMA
Very efficient after sales care with…
Very efficient after sales care with the concierge team
26 September 2024
Reply from LYMA
Dear Gracey,
We're very pleased to hear that you found the Concierge team helpful following your LYMA product purchase. Our goal is to support you on your LYMA journey and help you get the most out of your products, empowering you to take control of your health, wellbeing, and skin.
All the best,
LYMA
Great service
Great service. I love the product, it particularly helps with my sleep and skin. I would highly recommend the lyma supplement.
26 September 2024
Reply from LYMA
We're delighted to hear that you’ve found the LYMA Supplement so beneficial, particularly for your sleep and skin. LYMA is not just another supplement—it’s a high-grade nutraceutical, featuring 10 powerful ingredients expertly engineered into one ultimate formula that transforms sleep, anxiety, focus, immunity, and beauty.
All the best,
LYMA
I just didn’t see any difference used…
I just didn’t see any difference used every day for about 7 months
Serums are expensive
3 October 2024
Reply from LYMA
Dear Teresa,
We're sorry to hear that you have not yet experienced the desired results from your LYMA Skincare.
To help you achieve the best possible outcomes, our team of product experts is available for virtual consultations. During these sessions, we aim to understand your current skincare routine and provide personalised advice to optimise the benefits of your LYMA device.
Please reach out to us at concierge@lyma.life to schedule a consultation. We look forward to assisting you in achieving your desired results.
All the best,
LYMA
Reply from LYMA
Dear Martin,
Thank you for taking the time to share your feedback on LYMA. We’re delighted to hear that you find LYMA to be an excellent company with amazing products!
All the best,
LYMA
Superior Customer Support
Staff has been very helpful and responsive to my emails. Great service! Thanks 😊
26 September 2024
Reply from LYMA
Dear Jo Anna,
We are very pleased to hear that you found our Concierge team to deliver excellent service and provide prompt assistance via email.
All the best,
LYMA
Great service at Lyma
My experience with Lyma service is really good. they answer quickly and in a very nice, personalized way.
25 September 2024
Reply from LYMA
Dear Gabriella,
Thank you for taking the time to share your experience. Our dedicated Concierge team is always ready to assist, sharing their knowledge and providing support.
All the best,
LYMA
Great products and easy to use website.
2 October 2024
Reply from LYMA
Dear Sally,
We have recently updated the LYMA website to provide an enhanced customer experience, so it’s wonderful to hear that you found it easy to use.
At LYMA, all of our products are rooted in science and technology, rigorously evaluated by the medical community, and published in independent, peer-reviewed journals. We’re delighted that you find your LYMA product to be fantastic.
All the best,
LYMA
Really happy that I can now chose when…
Really happy that I can now chose when I get my refills!
1 October 2024
Reply from LYMA
Dear Fiona,
Thank you for taking the time to share your feedback on receiving your LYMA refills. We aim to make your LYMA journey as seamless as possible, ensuring it fits into every lifestyle. We always appreciate hearing from our customers, so if you have any further feedback, please don’t hesitate to get in touch.
All the best,
LYMA
The concierge service is awesome
The concierge service is awesome! They have helped me understand how to get the most out Lyma - both the laser and the skincare.
30 September 2024
Reply from LYMA
Dear Tracy,
We are thrilled to hear that our knowledgeable Concierge team was able to provide you with the help and guidance needed to get the most out of your LYMA products.
Our team is always happy to assist with any queries you may have as you continue on your LYMA journey.
All the best,
LYMA
Excellent concierge service
1 October 2024
Reply from LYMA
Dear Philippa,
Thank you for taking the time to share your feedback on our Concierge team. It’s wonderful to hear that you found their service to be excellent.
All the best,
LYMA
Service is great
Service is great. Don't feel much difference w/ the product though so not sure if I will be renewing once this year is over.
23 September 2024
Reply from LYMA
We are very pleased to hear that you found the service provided by our LYMA Concierge team to be excellent. As you continue using your LYMA products, you can look forward to experiencing ongoing benefits and improvements to your health and wellbeing.
All the best,
LYMA
You will not be dissapointed!
Lyma customer service is outstanding ! They are helpful and always answers questions I have within 24 hours. In fact - my laser was defective and they replaced it immediately.
The supplements I cannot live without - A few times I have forgotten to take them and I feel sluggish. I have plenty of energy and sleep well because of the supplements - as compared to OTC vitamins / etc.
The skincare is an intense system. I’m still not sure if it’s worth 6,000 a year …
The laser is a game changer - I love it and have seen major changes in redness / wrinkles / scars.
30 September 2024
Reply from LYMA
Dear Lisa,
We are thrilled to hear that you’ve been so pleased with the service provided by our LYMA Concierge team and that they were able to resolve your query promptly.
At LYMA, all our products are grounded in science and technology, thoroughly assessed by the medical community, and published in independent, peer-reviewed scientific journals and we are very pleased to hear that you have found these products to be beneficial.
All the best,
LYMA
First time my package got returned even…
First time my package got returned even left GB for “security reasons”, second time got stuck at the fedex clearance.The feeling I had is that Lyma had never delivered in Canada . Was very Frustrating. But Jennifer was always trying to help me , now I got the device and can’t wait to see the results.
29 September 2024
Reply from LYMA
Dear Desiree,
We are sorry to hear that your LYMA order was held at clearance and that the delivery was delayed. It’s disappointing to learn that there were issues with your order, but we want to reassure you that LYMA has successfully delivered to many valued customers in Canada in the past. We’re pleased to hear that our dedicated team member, Jennifer, was able to assist in ensuring your order reached you.
We’re excited that you now have your LYMA Laser and can begin benefiting from its transformative technology. Don’t forget to take photos of your progress so you can see how your skin transforms.
All the best,
LYMA
Lifechanging
I started taking lyma 3 yrs ago , its an amazing supplement, i can only say its life changing . Altough its a bit expensive..
its really worth it
My sons psoriasis is for 80%gone and my husband is much calmer and more resistent to stress ,
30 September 2024
Reply from LYMA
Dear Helena,
It’s wonderful to hear that you and your family have experienced such positive results from the LYMA Supplement. We love hearing about our customers experiences with our supplements, uniquely formulated with patented, science-backed ingredients.
As you and your family continue with the LYMA Supplement, you’ll keep benefiting from each carefully selected ingredient, all of which are supported by the highest level of peer-reviewed, published evidence.
All the best,
LYMA
Lyma - good but could be great
In the begining Lyma was great at telling us why we needed the product. However I think for the price of the supplement I would like more support from the team. The shipments have been hap-hazard at times and refunds not always given for missing product. I do like the product and see many benefits
30 September 2024
Reply from LYMA
Dear Allison,
We are thrilled to hear that you found the initial communication from LYMA to be helpful. However, we are very sorry to learn that the service you received did not meet the exceptional standards we aim to provide to our valued customers. Thank you for sharing your feedback; we will review your experience carefully to ensure we improve our service.
All the best,
LYMA
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