Lyca Mobile IT Reviews 

14 days "support" cannot activate SIM. Total disgrace.

DO NOT PURCHASE. Two Australian tourists brought 100gb 30 day sims, as soon as we arrived at Heathrow airport.
worked amazing for about 14 days then completely shuts off, both of us experienced this only a couple days apart. Their customer service numbers, email and live chats are not even reachable after multiple attempts. As two girls travelling overseas without a useful phone is extremely unsafe. Super disappointed.

Do not trust their responses to any complaints. They are dishonest and will pretend to want to resolve issues while doing everything possible to avoid helping you. The CEO and every employee in the company should feel ashamed for deceiving and stealing from so many people. Avoid this company. To the person from Lyca who pretends to care about solving customer issues: I hope you face consequences for your deceit.

UPDATE
DO NOT BE DECEIVED by their response. They have known for weeks that my QR code is inactive and will never be reactivated. Their only solution is for me to pay again for a plan I already purchased but was never able to use, and for which I never received a refund. They are professional liars and thieves. I am already in the process of suing them. If you are interested in joining this lawsuit, please create a new post shaming Lyca and leave a way for me to contact you.

Horrible experience. STAY AWAY! The €6.99 is pretty much a scam because you can never activate the SIM card through their verification process. You have to take a video of yourself and upload personal documentation, but it never goes through despite trying it on many different devices and with different Wifi networks too. So you spend the money to get what seems like a good deal (150GB), but you can’t actually ever use it. You get a non working SIM card that can never be activated. Very very poor and frustrating experience, save yourself the time and money and get one elsewhere please.

I bought an ESIM but despite many attempts to register it, the website is simply not working properly. Reached out to customer service via chat, but they were absolutely useless and rude, they kept sending “are you still here?” message without answering my questions and eventually the agent Mounir asked me what I want and ended the chat immediately.

I ran out of Gb so I went to a local shop for additional access. Lycamobile had a good deal. SoI went to shop here in Ciampino IT. First disappointment setting up cost where 10 euro on top of the advertised costs.
Had to insert the sim card myself but no access. After calling the Italian helpdesk I found out the additional settings were necessary. But still no internet access. By mistake I was connected with the danish helpdesk. Helpfull lady told me that I also need to add a username and password. Finally it worked. However after two days it stopped without any notice. Called the helpdesk again to find out the registration was not completed. ID and fiscal number were missing, although the shop did upload them.
Now i am waiting after numerous phone calls with the Italian helpdesk who are poorly trained, speak terrible english and have no access to any tools what so ever to unblock the internet access!!!
Never again

I got an excellent service from Marlon, so patient and helpful, my network was having problem and he really helped in solving it,350 959 3398, thanks to Marlon

Unreasonable prices charged €10 to call Zimbabwe for only 12mins. Crazy prices not worth it good as useless Going back to Rebtel

Great service & clear helpful instructions!!

Lyca actually got back to me and told me that I had to register the new sim I received in the mail at a store, contrary to their website which says you can activate online in just 2 mins (which of course you can't because it won't accept your photo ID) The reason I ordered a sim to be delivered by post is that I have mobility problems and there are no stores within easy reach for me. Try another telco as Lyca are only interested in their bottom line and lie through their website and brochures. Also read the other reviews and I don't think you will be impressed.

I bought a bundle with a new eSIM in November 2023. Initially everything went well: activation was fine, but the bundle never arrived. Since then I have contacted customer service regularly to firstly get the bundle, then when a couple of months had passed to get a refund. It's now 6 months and no progress. Now I'm being told that becuase the SIM hasn't been used for 120 days it has been deactivated and no refund can be given!!!!!

Impossible to activate the sim card that i already bought, each time, it asks to try another document, i tried my passport, id card, driving licence and still havent succeeded.

I bought totaly 2 pink Italy packages pay as go, when I arrive Italy it joins Lycamobile but no roaming, can’t text or sms, totaly useless. Sent an email 3 times, no response, for 4 days holiday its useless, customer care not sending any response, I used Lyca at Denmark it was perfect, but Lyca Italy totally scam.

You just can't get it activated, I've tried at least 10 times, but couldn't make it work.
The validation step fails each time. I'm a software developer and have seen that the validation api actually returns a successful response but the page doesn't seem to pick up on that.
Save yourself some time and don't buy it.

On my visit to Italy i thought to myself to use lyca mobile Italy services... worst decision ever and most appalling customer service i ever received in my entire life!!
I bought their esim online and then i tried and tried and tried endlessly for 3 days to register this sim. The website will crash and will continually send you back to their rubbish "complycube" identification service. I've taken dozens and dozens of photos of myself and my documents and uploaded them on their servers only to go to next step which will say you need to enter your name and birthplace... When i phoned up customer services they will send me to local shops to be assisted, the local lyca retailers will not assist any customer because they get no incentives whatsoever apparently from lyca, all shops i visited bluntly said "you buy from me I'll help" ... Travelling half hour away to find a local lyca retailer negates the whole purpose of using online services anyway. After 4 days of trying to register this sim card i gave up and requested a refund, my holiday was nearly over anyway.
Lesson learnt lyca Italy is completely useless and have appalling services, use a more trusted service provider in the future! The ratings they have here are for a good reason

Terrible experience with this company in Italy. After purchasing an eSim through their website, I received it via email and activated it using the QR code. Signal was received on my phone, and I proceeded with the required registration via their website, later receiving confirmation via email that the card had been successfully registered. (It is worth mentioning, I encountered issues with their website, which failed to register the eSim even after 10 attempts, last one luckily worked). However, their promised SMS containing the phone number never arrived, Lyca never activated the card, inactive to this day. Despite contacting customer service three times via phone, I received no solution, only excuses: "try registering again," "wait 24 hours," "wait another 24 hours,”. The email support is non-existent, I have sent several letters with no response. Stay away from this company, I will be requesting a chargeback via my credit card issuer for a non delivered product.
--------March 18 ,2024 Update---------- :
I eventually received an email confirming the registration of the eSim. However, despite briefly displaying a signal on my phone (on 16 March), the QR code failed to function properly as the added ESIM disappeared immediately. The suggestion over the phone from Lyca's customer was to purchase a new eSIM, which I found utterly outrageous. I demanded a refund to ascertain their commitment to customer satisfaction (let's see if they do). Overall, my interactions with this company resulted in over 60 minutes wasted on calls, they're completely useless with incompetent clerks that barely understand. I strongly advise against making purchases here. This represents the most egregious instance of poor customer service and inadequate "solutions" across the seven countries I've resided in.
--------April 06,2024 Update---------- :

Lyca mobile NEVER refunded me. They scammed me out money.

Today I face a problem, but a customer officer Mr. MARLON solved my problem very very kindly.He is a great man

Unfortunately several unresolved issues with this provider. In short:
- after numerous communications and promises, they still weren't able to transfer my previous number.
- numerous trips abroad and no possibility to use EU roaming even though the packages I purchase always claim to include EU- roaming. Very frustrating. When I complained upon return to home country, I was informed EU roaming does not always work. If that's the case, refund me for some of the package price that claims it is included.
- After a trip abroad, my Lyca sim is no longer available on my phone. It doesn't seem to be recognized at all. I took out the sim card and put it into another phone to check if it was an issue with the phone or the card - it's clearly the card. And of course Lyca CS isn't available on the weekend (after 18:0 on Sat) so I'm stuck with no options or service until Monday morning. At that time, I'll probably be asked to order a new card (which will take a few days to reach me) and they'll probably claim that I can maintain my previous number -- though due to my past experience I doubt that will work. So I think it's time for me to move on to another provider.
Conclusion: definitely won't recommend this provider to anyone.
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Thanks for your reply, Naveen.
The matter of transferring my previous number has taken so long that I've now informed all my contacts of this new number, so I'm not going to go through the hassle of changing it back, again.
Right now, my MAIN concern is that my sim card doesn't work and therefore I can't make nor receive calls, nor do anything else unless I happen to be home and connected to WiFi. So what I need is for Lyca to somehow ensure that my number (+39 351 0939450) functions again ASAP. I don't know if that will require a new sim card or a reboot of my current card (which just seems to be defective and not recognized by any phone I insert it into). In short, I just need that to be taken care of ASAP. Could you please let me know what you need from me to ensure this is done? Thanks.
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Another update on 5/3:
With regards to my earlier comment regarding no coverage during travels abroad: there have been multiple trips to Holland and Germany in the past couple months during which Lyca provided no coverage for me. In the end, I had to revert to purchasing a local sim card and/or rely on wifi in those countries.
I truly hope to hear from Lyca CS very soon.
Update 6 March:
Still no update from LYCA CS while I remain disconnected. Also, still no reply received to the request I sent to LYCA CS via email 2 days ago (other than the automated response to inform me the request had been received).
Can it get much worse?

I have had a problem with deactivation of auto-renewal, on the website you could do that but for some reasons, if you check again after a few days you will see that auto-renewal is still active. In fact I was charged when we got to the end of term.

Luckily the operator Tristan Zyril helped me solve the issue and was very fast and efficient. Thanks Tristan

On 2n of February I wanted to buy online an eSim. After putting all my details, I accepted the transaction, I was charged, but on their website was written that the transaction failed. I immediately called customer service and they said to write an e-mail. It’s been 2 weeks since then and I still didn’t got any response, or my money back. Do not waste your time with this company.