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Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
There was a mistake I was trying to renew my plan or subscribe now I have no data non credit on my phone,
do NOT engage with this company at all, you MUST be a resident and have legal residency status in Italy in order to pass KYC verification, on top of that they don't give you a number until a day late... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Do not waste your time with this company
On 2n of February I wanted to buy online an eSim. After putting all my details, I accepted the transaction, I was charged, but on their website was written that the transaction failed. I immediately called customer service and they said to write an e-mail. It’s been 2 weeks since then and I still didn’t got any response, or my money back. Do not waste your time with this company.
2 February 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We're truly sorry to hear about the inconvenience you've experienced with our service. We understand how frustrating it can be to encounter issues with an online transaction.
We sincerely apologize for the delay in responding to your email and for the lack of resolution regarding the failed transaction. This is not the level of service we strive to provide, and we understand your frustration.
To better assist, kindly provide us with your email address and any payment confirmation or bank statement. Once we have this information, we'll investigate the matter further and work to resolve the issue as quickly as possible. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to improve your experience with our service.
Kindly share the mentioned details with us at trustpilotreview@lycamobile.com
Naveen
Lycamobile Team
Poor coverage in whole Italy
Poor coverage in whole Italy.
Was getting LTE signal all around, not even 3G.
The guy told me operates under Vodaphone's network.
A BIG LIE.
Very bad network, unfortunately.
Bought it from:
Siena phone lab
VAT ID IT01523510525
Via del porrione 52 53100
Siena Italia
ID utente: MZFPPKGY
ID transazione: T69F66X94D
N. ricevuta: MZFPPKGY-1242
10 February 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Antreas,
We are sorry to know that you are facing a network issue. We apologize for the inconvenience caused. Provide the Lycamobile number so that we can check and assist in resolving the issue. For further assistance, please reply to trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
The eSim is not working!
Yesterday I bought an esim in Italy with the Silver Italy package. I received the QR code and I manage to install it and in the email they said that once installed it is activated. The problem is that it is not working, I didn’t even receive my phone number. I restarted my phone, reset the network settings and nothing worked. I called the customer service for several times and they couldn’t help me but say call again and an other operator is gonna answer and tell you what to do.
Wouldn’t recommend to anyone as you are losing your time and money.
10 February 2024
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are deeply sorry to hear about the inconvenience you've faced with the activation of your e-SIM and the lack of assistance from our customer service team. Your experience does not reflect the level of service we strive to provide, and we sincerely apologize for any frustration and wasted time this has caused you.
We understand the urgency of resolving this issue for you, and we are committed to rectifying the situation as quickly as possible. We will escalate your case to our technical support team immediately to investigate the activation failure and ensure that your e-SIM is activated promptly.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
For further assistance, kindly reply to us at trustpilotreview@lycamobile.com.
Naveen
Lycamobile Team
After 3 very bad attempts with th
Unfortunately I must cancel my previous comment because I've never received the promised compensation of 20gb, called everyday since 2 weeks the customer service and they say you will get it in the next 2 hours even the superviser playing same game, anyway useless service and company. Really disappointing. Ref. 98210483
16 October 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Maura,
Thank you for your valuable feedback about Lycamobile. We will look forward to serving our customers well. We will ensure that your kind words reach Kim.
Regards,
Albert
Lycamobile team
EU roaming doesn't work
EU roaming doesn't work. I've been to Germany, Austria and Italy this year and the EU roaming hasn't worked in any of these countries. Customer service is absolutely non existent/incompetent. I'd stay away from them. Phone calls go straight to voicemail instead of the phone ringing. My Two Factor authentication codes wouldn't come promptly so sometimes, I couldn't log in. Basically, I was paying for a service that I wasn't receiving.
18 September 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Yoginee,
We are sorry to know that you could not use the service on EU roaming; sometimes authentication codes are not received promptly and you face a login issue. We will assist with this concern. Share the Lycamobile number so that we can call back and resolve the issue. For further assistance, please reply to trustpilotreview@lycamobile.com.
Regards,
Albert
Lycamobile team
An efficient and courteous service
My experience was great today thanks to Kim (ID number 30174), who was efficient and helpful. Quick to repond, they seamlessly resolved my issue and were always courteous and clear. I appreciate their professionalism and friendly manner and I am content with the resolution.
31 July 2023
Unprompted review
Reply from Lyca Mobile IT
Dear customer,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reach Kim.
Naveen
Lycamobile Team
25 July 2023
25 July 2023. Lycamobile numbers has no service. Also my friends told me, it doesn't work, they didn't have network too.
Besides that, I paid for lyca globe plus, however when I tried to call abroad, it doesn't work. I called customer service 4 days ago, they told me, they gonna solve and it will be solved 24 hours. And I tried, But again it doesn't work. I called again, they said the same and now it is not working. I asked why I have to pay more and you don't give the service which I need. They just said apologise and didn't solve the issues.
Besides that, last days Internet speed was really bad. I also mentioned it while calling, they didn't solve it too.
Thank you lycamobile for the worst worst worst and worst service you have given. I decided to change provider as soon as possible.
I don't recommend anyone to use lycamobile. NO LYCAMOBILE ANYMORE!
4 August 2023
Finally I got time to write a response. Dear Albert, thank you for your reply but the person who paid for Lyca Globe Plus could call Turkey. You can check it at lycamobile.it, there is countries GRUPPO 2, and you can easily see that. In any case my case and issue HAS NOT BEEN solved with any of these reviews.
8 August 2023
Dear Lycamobile
I have seen your email and for Turkey It is written you can call mobile and landline numbers. And generally I was paying for this bundle, because 2 months ago, I was calling Turkey so easily.
Now what's the reason?
25 July 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are sorry to know that you face network issues and cannot call international numbers. We will assist with this concern. Further to our telephonic conversation on the Lycamobile number, as we checked, there was no issue observed from our end. You have provided the other destination number; we will check and get back to you. For further assistance, please respond to us at trustpilotreview@lycamobile.com.
Regards,
Albert
Lycamobile team
Updated response:
Dear Customer,
Regarding the outgoing call to Turkish numbers. We would like to inform you that in the Lyca Globe Plus bundle allowance, Turkish Mobile numbers are not included. For more details, please visit our website: https://www.lycamobile.it/en/bundle/lyca-globe-plus.
Regards,
Albert
Lycamobile team
Updated response:
Dear Customer,
We would like to inform you that Turkish landline numbers are included in the Lyca Globe Plus bundle allowance but not Mobile numbers. I have emailed you a screenshot of the bundle details.
Regards,
Albert
Lycamobile team
Help with SIM bundle activation
Kim, ID 30174,
Hi, I would like to recommend Kim consultant from Philippines to everyone, great help, good atmosphere and quick resolution of the problem
3 July 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Kim.
Naveen
Lycamobile Team
Chat help Kim 30174
I need to tell you that the person with name Kim and number 30174 helped me a lot, I tryed to understand international conditions of using and read a lot of information during 3 days and got nothing, and then I asked this question to the chat service and Kim explain everything like a genius! Good luck!
19 June 2023
Unprompted review
Reply from Lyca Mobile IT
Hi Oles,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavor to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Kim.
Naveen
Lycamobile Team
30174 kim was helpfull
19 June 2023
Unprompted review
Reply from Lyca Mobile IT
Hi Natalia,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach kim.
Naveen
Lycamobile Team
Kim (30174) helped me to understand one…
Kim (30174) helped me to understand one of Lycamobile's policies in a professional manner.
17 June 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thanks for taking the time to share your opinion on Lycamobile Service. We are glad that you appreciated the service provided. We will ensure that your kind words reach Kim.
Naveen
Lycamobile Team
Kim Id- (30174)
Kim (30174) helped me lot to solved my problem regarding to sim swap, I had a great experience. Kim explained in very well way. Thanks to kim & lyca Mobile.
16 June 2023
Unprompted review
Reply from Lyca Mobile IT
Hi Milan,
Thank you for your valuable feedback about Lycamobile. We will ensure that your kind words reach Kim. Thank you for your support.
Naveen
Lycamobile Team
Hi...lyca team and thankyou for worst…
Worst worst worst service. So i got a mail to change my review here i change my review lyca mobile scamming people.Hi...lyca team and thankyou for worst experence.
My name is Shiv
I recently buy a lyca sim card from Italy pay 10€.After buy lyca simcard i buy a internet bundle is coast almost same 10€ for 150 GB.from first day i am facing problem with internet ecces i call to customer care not good response not even helpful now m tired i will reccomond people please dont buy Lyca sim card its just spoil your day even team is not helpful too they just excuse you bcoz they dont have solution.
Thankyou
1 April 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Shiv Kumar,
We are sorry to hear that you have not had the experience we would expect. Our customers usually receive exceptional customer care, and we are sorry to hear you feel yours was not.
We understand that you are unable to access the internet. We apologise for the inconvenience caused. Thank you so much for your information. We will investigate with your Lycamobile number, and we will assist you in resolving the issue. For further assistance, please reply to us at our email address: trustpilotreview@lycamobile.com.
Regards,
Naveen
Lycamobile team
Reply from Lyca Mobile IT
Dear IkramUlHaq Muhammad,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided. We will ensure that your kind words reach Myra.
Regards,
Albert
Lycamobile Team
Helpful customer chat with Patricia (#30147)
Patricia (#30147) via live chat was very helpful in clarifying the bundle I was considering purchasing and how that worked with what I already have
27 March 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Michelle Hirschi,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for taking the time to share your experience. We will ensure that your feedback reaches Patricia.
Regards,
Albert
Lycamobile Team
Not even shipped
After almost one week, the sim I paid for has not even been shipped by the courier (Evri). Please choose better ones, I cannot wait that long, the sim will be useless when and if it arrives.
EDIT: "to know the SIM delivery status.": I already have a tracking number, I don't need you to tell me the delivery status. It's stuck on "we've got it", which means Evri hasn't shipped it for six days, now.
9 January 2023
Unprompted review
Reply from Lyca Mobile IT
Dear Marco,
We are sorry about the experience you are facing. We believe our customer's queries are addressed by our team members and resolution are given to their satisfaction. We understand that you have not received SIM card; we apologize for the inconvenience caused. We have checked with the given details and following under urgent basis with the relevant team for that please help us with the Mentioned email address, full address with post code and tracking id to know the SIM delivery status. we will get back to you at the earliest. For further assistance.
Please reply to us at our email ID: trustpilotreview@lycamobile.com
Kind regards,
Bhuvana
Lycamobile Team
Updated Response:
Dear Marco,
We checked the details. We understand that you haven’t received the SIM card yet; please share the tracking ID so that we can investigate the issue and arrange to resend the SIM card at the earliest possible date. We have sent you an email. Please check and revert us back.
Please reply to us at our email ID: trustpilotreview@lycamobile.com
Kind regards,
Bhuvana
Lycamobile Team
Bad bad bad and bad
I have 5 sim of lycamobile italy, got blocked due exceed usage.
Web Assistance can't help you
Sent email to CS lycamobile.it never got answer in 1 month.
Totally bad mobile carrier.
6 days after my feedback they answered me, telling to send Info to their Trustpilot Custom care Email.
I sent it and by 2 weeks my sims are still disabled and they still didn't view my email.
Fail as company and worst Custom care.
28 August 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Massimo,
We are sorry to hear about your experience with Lycamobile. We understand that your Lycamobile number temperedly blocked. We will assist on this.
Based on the given Lycamobile number we analyzed our records and see that you send many SMS within short period seems to be like commercial SMS. Hence, your number has been blocked.
We would like to bring your notice that Lycamobile SIM card can only be used for personal use; you can check the same in the TERMS & CONDITIONS in our website:
https://www.lycamobile.it/en/terms-conditions
Please provide the below details to verify and unblock the numbers.
Lycamobile numbers:
SIM number (19-digit number on the SIM card):
Complete address along with post code:
Last top up amount: PUK number: Frequently dialed number:
Last Top update/amount Scanned copy of your ID proof
Please reply to us via our private channel: trustpilotreview@lycamobile.com
Regards,
Albert
Lycamobile team
Jolina from Italy gave the full needed…
Jolina from Italy gave the full needed information about the connection problem and transfered to technical team. good and quickly conversation!
19 July 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your time to help us with your review. We are glad you are satisfied with the service offered by Jolina . You are welcome to let us know if we are missing something to get you satisfied for an excellent star rating.
Kind regards,
Bhuvana
Lycamobile team
Thanks
Hi. It was a really wonderful experience with Jolina, the lycamobile Italy representative. She solved the problem with her intelligence and patience. Also very well behaved. Thank you lycamobile, for this live chat option. Rupam Ghosh. 🇮🇳.
19 July 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Rupam,
We are glad to receive your kind words to our agent and, as always, we will provide you with the best service with lycamobile to reach your comfortable level and we will convey your appreciation to Jolina.
Kind regards,
Bhuvana
Lycamobile team
Lycamobile is the perfect network to me…
Lycamobile is the perfect network to use in Europe as an African its very good when calling home
Jolina 38497
16 July 2022
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are excited to know you were impressed by the service provided by our customer service. We want to thank you for spending your time to share your experience. We will ensure that your feedback reaches Jolina.
Kind regards,
Bhuvana
Lycamobile team
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