They switched automatic pop-up randomly, no matter of settings in your app. NEVER save your bank cards in the app, because you cannot control charges then.
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Purchased a Globe 5 contract with Lyca. Sim card delivered fine but little information how to activate or register it. Appeared to register o.k. online but no. Contacted customer service twice, recomm... See more
Hello ppl out there. If you're looking for a real headache go with lycomible. Their roaming isn't absolutely working , not for me or other friends traveled together. We called them many times no... See more
Instead of getting some 10 eur good-to-go internet as a tourist I paid 60 eur so far and was forced to get 3 month plan because that's cheapest they have. I spent some 8 hours troubleshooting how to o... See more
1.2
Bad
2K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Meeting a really highly qualified professional - Mr Khalil
After a bad experience during months, waiting for (very simple) answers, TODAY 08.06.2020 / 10:15 hours, I got telephone help from Mr. KHALIL - Atencion Cliente Spain - local tel 1200.
I was very surprised dialoging with a really qualified professional, with patience , politeness and respect for Lycamobile customers. He helped me to understand and resolve my issues in few minutes. THANK YOU MR. KHALIL !
Dr. Mircea Mugurel Ciochina, Madrid, Spain
8 June 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Mircea Mugurel Ciochina,
Thank you for your positive feedback and for taking the time to post this review. We strive to provide our customers with high quality service and we are pleased that they appreciate the service offered. We will share the comments with Khalid.
Do not hesitate to contact us. If you ever need help, you can always contact us through customer service or our website. You'll also find the latest features and product offerings there.
Regards,
Lycamobile Team
para transferir mi número a Lycamobile.
Shanthy Shanmugam-Complains Handler
26 May 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Muhammad Ahmad,
Thank you for your positive feedback and for taking the time to post this review. We strive to provide our customers with high quality service and we are pleased that they appreciate the service offered. We will share the comments with Shanthy.
Do not hesitate to contact us. If you ever need help, you can always contact us through customer service or our website. You'll also find the latest features and product offerings there.
Regards,
Lycamobile Team
Now I thought Nobody could beat RyanAir…
Now I thought Nobody could beat RyanAir for Bad customer Service but Lyca Mobile takes the Crown as absolutely the worst ever ! It's like they exact opposite of Amazon Care. Avoid
20 May 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Edward Hunt,
Thank you for taking the time to leave us a review. I am sorry to hear that you did not have the experience we would expect. Our clients typically receive exceptional customer service and we are sorry that you feel that this is not the same in your case.
The Company strives to provide a professional service to its customers at all times, and we note that on this occasion the service you received did not meet our usual standards. Please regard this message as a sincere apology from Lycamobile for the inconvenience caused.
Please help us with the number from which you contacted our customer service and the date and time of the call for further investigation. We sincerely hope that in the future you have no reason to complain about our service.
If there is something we can do for you now, please do not hesitate to let us know your Lycamo-bile number or alternate contact number along with the issue to assist further.
Regards,
Lycamobile Team
Reply from Lyca Mobile ES
Dear Cassandra Solomon,
Thank you for your positive feedback and for taking the time to publish this review. We strive to offer our customers a high quality of service and we are pleased that you appreciate the service offered.We will share the feedback to Mohammed. Do not hesitate to contact us. If you ever need help, you can always contact us through customer service or our website. You will also find the latest product functions and offers there.
Regards,
Lycamobile Team
Unbelievable
Unbelievable, took my money and did not provide the product. Now they say they will not refund me. Its been a month of back and forth. They have just stolen from me basically.
After finally arriving over a month late, there is no credit on the sim despite spending 20 euros.
Also after submitting this review they did reach out to me but failed to give me a refund or give me the credit that I paid for, so still the problem persists.
Their response to this review makes it look as if they have resolved the problem, but this is not true. They currently will not give me a refund and are not providing me with the bundle I paid for.
4 May 2020
Reply from Lyca Mobile ES
Dear Reuben Carter,
Thanks a lot for sharing your feedback with us.
We understand that you have ordered a Lycamobile SIM online but not received , and we apologise for the inconvenience caused.
We are sorry to inform you that due to COVID-19 we are unable to deliver the SIM card on time.
We will check the status of SIM delivery and update shortly.
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards
Lycamobile Team
Lycamobile the worst Telecom company ever!
Fortunately you cannot write a review without giving a rating, Lycamobile does not deserve a rating at all!
I thought I give this company a second change, ordered a new sim card for my wife, took 5 weeks before I got it and tried to activate it. For 4 days we have tried to activate the sim online and their system does not work, made numerous calls but no one can help except was told to top up and should be ok to use, WRONG! Topped up 5 euros worth but cannot use to make calls. Rang them a number of times and all I got was because of COV 19 we cant help, what is the point of you people answering the phones if you cant help! If you can't do the job stay home and stop pissing people off with your lack of service, there are millions out there who are unemployed who would do a better job the most of you!. When is the higher management going to realise that the complaints against you are growing and you are doing nothing about it except "sorry"!
Does this word "SORRY! mean anything to you or is it the only word you can use so that you can get away with it. There are no supervisors or managers available, they don't exist, business is run by agents who answer the phone or cut you off because they cant be bothered to deal with your problem. All I want is a refund so that I can take my business elsewhere!
13 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Pravin Mistry,
We feel sorry to hear about your experience with us. We understand from the review posted that you had ordered a sim with credit. However after receiving the sim the plan needs to be activated with the PIN sent to your email address at the time of purchase. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Paid 50€
Paid 50€, SIM card is not connecting to the internet, I never received an confirmation email after I have unlocked/registered SIM at your hoempage
The message I receive instead from your side, that I shall top up my account....
10 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Cliente,
We feel sorry to hear about your experience with us. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Load money most of the time and I can…
Load money most of the time and I can not even make calls within spain..
9 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Cliente,
We feel sorry to hear about your experience with us. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
I transferred 5euro frm my bank account…
I transferred 5euro frm my bank account for bundle but I forgot to add my phone number.I already send email to Lyca service centre but until yet no any bundle top up in my ph number 0034632335407
7 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
We feel sorry to hear about your experience with us. We understand from the review that you missed the top up credit to be added to your number. To check on this, please share your Lycamobile number, email address registered with us, reference number of your contact with our customer service and the payment proof copy. So that, we will investigate and get back to you with an update. Kindly reply us back to our email : trustpilotreview@lycatel.com
Regards,
Lycamobile Team
Unable to top up through your website
Unable to top up through your website. Tried several times to no avail.
7 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Debbie,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers, and we are glad that you appreciated the service provided.
We take on board your valuable feedback as it's our customers who allow us to constantly improve our service, products and offers
Do not hesitate to contact us. If you ever need any assistance, you can always reach us through the Customer Services or our website, where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
I can't do top-up in my sim
I can't do top-up in my sim. I tried once and ended up ordering a new sim.
6 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
We are sorry to hear about your cause with experience. Based on the published review, we understand that you mistakenly ordered a new SIM card instead of a recharge. We have always wanted our client to use the service without interruption. We are processing to cancel this order and refund it to your bank account. Credit will be added to your card within the next 5 to 7 business days from the day the funds are released.
We will keep you informed of the status as soon as possible.
Thank you!
Regards,
Lycamobile Team
It is good to see people working on…
It is good to see people working on this pandemic situation. I am grateful. Stay safe. Thanks.
6 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Kamal,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance,
you can always reach us through the Customer Services or our website,
where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
wouldnt recommend
wouldnt recommend
between automatic renewal, bonus topup just usable for certain things and other problem lyca is trying to get at your money in ways that feel almost criminal.
wouldnt recommend
6 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
We apologize for the inconvenience caused by Lycamobile. We are sorry to inform you that we have not been able to understand your exact problem of the published review. If you can briefly explain your problem to us, we can inform you further about this
Kindly reply us back to our email : trustpilotreview@lycatel.com along with your lycamobile number, contact reference number
Regards,
Lycamobile Team
Good service
1 April 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. We endeavour to maintain a high quality of service for our customers,and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance,
you can always reach us through the Customer Services or our website,
where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
The worst service you can have
The service is bad, their customer service employees are rude and not helpful at all.
Although Layca mobile fair rates are cheaper than other competitors they will find ways to rip you off by making you pay for a bundle two or three times without providing the service. I would strongly suggest other companies but not Layca.
31 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
Thank you for taking the time to leave us a review. I am sorry to hear that you did not have the experience we would expect. Our clients typically receive exceptional customer service and we feel that this is not the same in your case.
The Company strives to provide a professional service to its customers at all times, and we note that on this occasion the service you received did not meet our usual standards. Please regard this message as a sincere apology from Lycamobile for the inconvenience caused.
Please help us with the number from which you contacted our customer service and the date and time of the call for further investigation. We sincerely hope that in the future you have no reason to complain about our service.
If there is something we can do for you now, please do not hesitate to let us know your Lycamobile number or alternate contact number along with the issue to assist further.
Regards,
Lycamobile Team
I topped my account and my wife's…
I topped my account and my wife's account and I never got the data package
29 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Mutasem Shehadeh,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with bundle activation.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your Lycamobile Number and brief description of your issue to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
I feel Lycamobile ES is a trusted site
I feel Lycamobile ES is a trusted site. Thanks a lot and my heartiest congratulations👍
28 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. .
We endeavour to maintain a high quality of service for our customers,
and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance,
you can always reach us through the Customer Services or our website,
where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Reply from Lyca Mobile ES
Dear Customer,
Thank you so much for your positive feedback and for taking the time to post this review. .
We endeavour to maintain a high quality of service for our customers,
and we are glad that you appreciated the service provided.
Do not hesitate to contact us. If you ever need any assistance,
you can always reach us through the Customer Services or our website,
where you can also find all the latest product features and offers.
Regards,
Lycamobile Team
Zero customer service, SIM not arrived.
I ordered the SIM card, waited a long time for it to arrive. Never did. Contacted customer services through a form, no reply. Emailed customer services, no reply. I don't like to give out poor ratings but at this point I've paid to receive nothing and can't even get a reply.
25 March 2020
Unprompted review
Reply from Lyca Mobile ES
Dear Kimberley Lewis,
Thanks a lot for sharing your feedback with us.
We are extremely sorry to hear about your experience with Lycamobile. We realise that you faced issues with new sim order delivery.
However, we endeavour to maintain a high quality of service for our customers. Therefore, please provide us with your order confirmation to trustpilotreviews@lycatel.in. This will enable us to investigate this matter in detail, to resolve the issue you experienced.
Regards
Lycamobile Team
Perfecto rapido
20 March 2020
Unprompted review
Reply from Lyca Mobile ES
Querida Tess
Muchas gracias por sus comentarios positivos y por tomarse el tiempo para publicar esta revisión. Nos esforzamos por mantener una alta calidad de servicio para nuestros clientes, y nos complace que haya apreciado el servicio brindado.
No dude en ponerse en contacto con nosotros. Si alguna vez necesita ayuda, siempre puede contactarnos a través del Servicio al Cliente o nuestro sitio web, donde también puede encontrar las últimas características y ofertas de productos.
Saludos,
Lycamobile Team
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