Lyca Mobile ES Reviews 

The costumer service is so bad that they don’t even reply to my complaints.

I have recharged my sim card on november 9th after purchasing it about a month earlier and activating the daily 10 promo (1GB per day for 10€ per month). However those 10€ never end up on my sim balance and the promo does not activate again. Three days after I try to do the same and the 10€ do end up on my balance but the credit goes back down to 0 within an hour. During my complaints they told me I used it all in internet data, however I didn’t because my internet did not work all day and they weren’t able to tell me how much they made me pay per mb (usually it’s around 0.003€/mb, but again the customer service didn’t know).

So they stole 20€ from me, I emailed and called several times and received the same response copy and pasted. I will take it to the authorities because this is fraud.

Never received my sim card, they double charged me.
When I wrote to them they kept sending emails asking for more and more information. Credit card details etc
Dodgy and unprofessional.
They just wear you down so you give up
All they had to do is resend a new sim and refund me €5.00, simple

Do not use lycamobile if you plan on traveling. Their "fair use data policy" is extremely bad, you get a few gigs to use abroad, and if your plan happens to cancel while you are in another EU country, you cannot reactivate it

furthermore, the data is throttled so at most you get 1mbps.

Even within the country they block access to a lot of websites. For example I am unable to access github.com or my sanitas health care app without using a VPN

Ordered a sim and the transaction page crashed however bank said the money had been taken. Contacted their customer service. They responded within an hour, had it sorted within 2 hours. Really excellent customer service.

Hello ppl out there.
If you're looking for a real headache go with lycomible.
Their roaming isn't absolutely working , not for me or other friends traveled together. We called them many times no result, just wasted our time.
No customer service and the company isn't reliable at all.

Immediate reaction and comprehensive answer. Thanks!

If there was minus star i would given that aswell customer care service is one of the worst I ever talked to no help and the way they speak is like they want to fight... the I talked to she was shouting instead of helping

I received a quick and very helpful answer within around 24 hours, that's better than the average time in support. And the agent Abdessalam gave me what I needed. Thanks again

Terrible service. Slow internet and bad phone connections when in your home country, and while roaming the service is so unreliable that I don't even turn my phone on.

The worst part is the customer service, which is unhelpful, late, rude, and most importantly clearly do not even attempt to understand the issue you are having.

Their online resources are no use, and the balance that you have when you view your account online are not reflected in your call/text/data allowance.

On top of that they have a dodgy website. Payment only works 50% of the time, the website is often out of service, and I'm pretty sure that my card details were stolen from there and used for fraud as the card payment security they have is outdated and unreliable.

After 2 years of holding on because it's cheap, I realise how much I actually could have saved with a legitimate service. Never use this service.

The 5 star ratings on here are either also fraudulent, or the people who submitted them have only been using the service for a short amount of time.

There are NO words to describe how dreadful Lycamobile’s Customer Service really is!! My major issue has been around their appalling Top Up process.. Not only is it extremely cumbersome navigating your way through but it is extremely slow at card processing.. So much so it times out in an error saying Transacton Failed Try Again.. However it is still taking the payment from my Bank.. So to my suprise I have paid 3 times for one months credit.. I questioned this with Lycamobile mobile who have put forward every excuse they can & have now blocked my SIM!! PLEASE PLEASE PLEASE be extremely careful when choosing your Mobile Phone provider as I believe LYCAMOBILE are not acting with due diligence or any form of integrity

They haven't sent me the sim card after two weeks. Customer service is extremely rude and dismissive, and they refuse to reimburse me.

The worst one can get.

Unsurprisingly worse costumer service they can provide. They hardly know how to speak with their clients. No respect at all.
They are not even willing to help with your problem.
Time to switch to another provider.

Wonder why these scammers in business still.

Most useless company ever!! It took them more than 3 months to deliver the Sim card that I ordered, and now I can't even activate it.

Lycamobile's support is very helpful, fast and very professional

Ordered one sim with €10 credit payment failed and was informed to try again, so I end up with two sims and payment of €20.
Impossible to cancel one order or transfer balance.
Lycamobile advisors make up different stories, there online services do not work, is best to keep away from these cowboys.
Used my sim for the first time and €10 gone while watching you tube for 10 minutes.
Avoid. You have been warned.

Totally useless. On ordering a SIM card overt the internet the transaction failed after payment. They took my money and almost two months later I have neihter card nor refund only multiple mails from customer service saying they have passed it on to the relevant department.

I bought bundle Nevega M and not toped up yet 1 week waiting! operator told to send email with payment documents. I paid 10 euros sent documents and not again toped up. the worst mobile company don t know.  I am very disappointed!

I have called Lyca mobile Costumer service and i had a great experience.I belived her name is ms.RAVIB.originally by Morocco.she is so friendly.she was very helpful & so kind.she handled my problem very nice way.once again thank you so much ravib.wish you all the best in future.

Reading this reviews makes me feel like LycamobileES prepared his customer service employees to fool people.
I travel a lot for work and thought that this provider would be perfect for me and it was until 2 weeks ago. I went to Germany and had no possibilities to use my mobile data, I called customer service, of course they tried to blame it on me, explaining me how the APN adjustments work and gave me a reference number. Two weeks later I have the same problem, just this time customer service was telling me that my package expired, which is not true. In the meantime I was in the UK, everything was working perfectly, data+network and one morning I wake up and my phone is out of service! I called customer service and explained the issue. As before they tried to blame it on me, my phone and gave me a reference number.
I asked all 5 employees who talked to me if they have any problems with their providers outside Spain, they ignored that question completely.
Dear LycamobileES you should try to just be honest with your customers instead of trying to make fools out of them.

Recently arrived in Spain, I opted for Lycamobile as my first mobile provider, by buying a simcard in an electronicsshop.
The activation proces was complicated and lengthy and took me several attempts to complete, despite being used to this proces after having lived in several countries the past few years due to my work.
After using up the initial datapackage, I topped it up 20EUR, but to my surprise, didn't get any service, was unable to get any data connection.
Didn't think more about it, thought customer service would sort this out, so waited a few days. After not getting any reply to my email, I called an advisor that said I used my whole topup.
This is not true, I did not receive any use of it and if anything it is most likely due to Lycamobile doing a networkupdate over the weekend.
Their representative was unwilling to renew my data package, refund my money, acknowledge any problem or transfer my call to his supervisor.
Easy to say, this is the worst mobileprovider I have ever encountered and I will be happy to share this information with as many people as I can.