Lyca Mobile NO Reviews 

As you keep forcing on the time of activation process to review, I would give zero if it had one

I am writing these words to thank Mr Edmond for his good service and the time he gave me to solve the issues I was met with.
Thank you very much Sir, I really appreciate it.

Edmond was really helpful and provided excellent service, thank you!

I had a call with customer service executive John very knowledgeble and provided instant solution on my order cancellation

I've never had any problems. Perfect!

I had a serious issue with my eSIM after following incorrect instructions from customer service, which resulted in me losing access to my original number and being assigned a new one.

This situation was affecting important services linked to my number, so it was quite stressful.

Fortunately, Edmund from Lycamobile provided excellent support. He clearly understood the issue and handled it efficiently, helping me recover my original number. His assistance made a big difference and resolved the problem quickly.

Thank you, Edmund, for your professionalism and support.

⚠️ WARNING: Stay Away from Lyca Mobile Norway – A Company Built on Lies and Incompetence!
I am writing this to warn everyone: Never get Lyca Mobile. If you want a carrier that actually works, respects its customers, and keeps its promises, Lyca Mobile is the last place you should go.
1. Paid Services That Do Not Work
Despite having their XXL package and topping up my balance with extra credit specifically to call businesses in Sweden, the service is completely blocked. They take your money, but they do not deliver. They have placed a restriction on my card even though I have paid and have the legal right according to the contract to make these calls. This is nothing short of a scam.
2. A Customer Service That Lies to Your Face
For three consecutive days, I have been in contact with them regarding an urgent matter.
• Day 1: They promised the technical team would call me back. No one called.
• Day 2: They repeated the same lie. "We will solve it today." Still no contact. They completely ignored the fact that I was in an emergency situation.
• Day 3: After sitting in phone queues for a total of six hours, I finally reached a supervisor. He admitted that the customer service agents had been lying – they hadn't even escalated the case to the technicians!
3. Scandalous Treatment and Zero Professionalism
When I confronted the supervisor about the lies and the mishandling of my case, do you know what he did? He hung up on me. This is the "leadership" at Lyca Mobile. They are rude, aggressive, and completely lack basic social skills. They talk down to their customers and show zero willingness to compensate for their own massive failures.
4. Pure Manipulation
On a Friday, they told me it would take "24 hours" to get a response. When I asked if they were even open on Saturday, they said no. They are literally trying to trick me again by promising a resolution within a timeframe when they aren't even working.
Conclusion: Choose Another Operator!
Lyca Mobile Norway is not a serious company. They have no customer care, no technical competence, and no morals. They take your money and leave you stranded when you need them most.
Do yourself a favor: Throw away your Lyca SIM card and choose a provider that actually treats you like a human being and not just a target to be cheated out of money.

I recently cancelled my Lyca Mobile contract after what can only be described as a deeply frustrating experience trying to do something very simple: change my payment card.

Every time I tried to update my card details via the app or website, I was met with the message "auto-renewal process is in progress" — for days, with no explanation and no timeframe given anywhere on the platform.

I called customer services and was told I had an outstanding £5 balance that needed to be paid manually before the change could go through. This made no sense on a monthly rolling contract with automatic payments, but I paid it anyway. Nothing changed. A few days later my regular £5 payment came out as normal — so I'd paid twice, thanks to incorrect advice from their advisor.

I called again. A different advisor told me I just needed to wait two to three days and that no manual payment had been required. Completely contradicting what I'd been told before.

The result: I cancelled a contract I had no intention of cancelling. No consistent information from advisors, no guidance anywhere on the app or website about how long card changes take, and £5 out of pocket through no fault of my own.

Poor systems, poor communication, and poor customer service. Avoid.

Had a trouble with my sons number as he returned to Brazil. I called Lycamobile and the attendant (Edmund) was really helpful! Thumbs up and trouble solved!

I'm having my vacation in New Zealand but unfortunately I cant use my internet here, but thank you to Jaena for helping me what are the included in the bundle that I purchased.

Edmund was the most helpful but the rest of the staff just told me to fix everything manually myself

Ms Jaena helped me to solve some questions regarding my transfer to Lyca

Edmon assisted me in the best way and resolved my issue with the esim with gentle professionalism.

I must thank Edmond for his support and clarifying our doubts related to queries we had. It looks like Lyca mobile is best in class until I contacted Edmond.
Thanks,
Nagmani

Good service. Edmond helped me well

HOLD UNNA Lyca. Jeg har bestilt langsiktig pakke (12månedsabonnement) og Lyca klarte ikke overføre mitt nummer til Lyca fra den gamle operatøren min og det tok c a3 måneder jeg ventet til, men overføring sjedde ikke og Lyca pakken jeg hadde på lyca nummer som skulle overføres til nåværende mobilnummer mitt som aldri brukt. jeg fikk beskjed fra lyca kundeservice at jeg måtte betale til den gamle operatøren min siden jeg venter til overføring. etter 3 måneder Lyca klarte ikke overføre nummeret til Lyca og til slutt jeg saht opp Lyca pakken så Lyca trukket 3 måneder fra års abonnement som jeg kjøpte fra de og sendte 9 måned til meg. Etter å sendte mange E-post og snakket med kundeservice var ingen hjelp. Dette var TYVERI! hold unna Lyca operatøren.

STAY AWAY FROM Lyca. I have ordered a long-term package (12-month subscription) and Lyca was unable to transfer my number to Lyca from my old operator and it took about 3 months that I waited, but the transfer did not go through and the Lyca package I had on the Lyca number that was supposed to be transferred to my current mobile number that I never used. I was told by Lyca customer service that I had to pay my old operator since I am waiting for the transfer. After 3 months Lyca was unable to transfer the number to Lyca and finally I looked up the Lyca package and saw Lyca deducted 3 months from the year's subscription that I bought from them and sent 9 months to me. After sending many emails and talking to customer service there was no help. This was THEFT! stay away from the Lyca operator.

I had an issue with an eSim back in November so that it didn't work. After reaching out to the customer service, they promised me a refund in the next 5-7 days which I really appreciated (I got a written confirmation for that as well). However, because nothing happened after two weeks, I answered per mail again that I haven't received anything. No reply. I wrote another mail a month later with even more information. No reply again. Then yesterday I received answers for both mails, but it was the same content for both mails, not helpful at all (no reference to my issues) and probably also autogenerated. Therfore I called the customer service back in Austria and after I told them my issue they just hang up without helping. After I called a second time, they said I cannot get a refund somehow. Although I really appreciated that they promised me a refund, the process with the customer service was very unprofessional. So my experience with lycamobile was very dissapointing!!!

Lyca mobile service was good.