Luzerntech Reviews 

My husband and I ordered a camera doorbell unfortunately it wasn't compatible. I have been emailing them back and forth asking for a refund and I would send it back. This has been going on since the fourth of June. All they keep saying is I've got to get hold of Philips. But philips wont acknowledge it, as it's been over a month now. We paid over £50 for this item which we can not use and all this company keeps saying is I've got to speak to Phillips. They are trying to pass the buck. I would never ever use this company again. Disgraceful

I was actually thinking of ordering through the Panasonic store. I canceled my order immediately after placing it. Two days later I received the reply that this was no longer possible as the package had already been dispatched. I have been waiting unsuccessfully for the refund for more than a month now. In the meantime, I have also activated PayPal. Never again, hands off this company!

What can I say? I ordered a £59.99 phillips hue lightbulb for my family member as a gift. It was set to arrive two days after my purchase but i had received and email saying my order was delayed. I thought nothing of it but it has now been over a month and there has been no signs of being able to track my parcel and no parcel in sight! Money lost that cannot be returned.

Had to give 1 star to leave this review. Luzern need negative stars. They are a truly despicable organisation. They scammed me out of a purchase for some LEGO ordered through Amazon at a discounted price. As soon as they see a teacher had ordered 28 for end of year prizes, they think about their profit margins, wait 2 days then cancel the entire order claiming a “listing error’. Absolute rubbish. We paid for the prizes on good faith then they don’t like the order amount so run for the bills. Please please please do business elsewhere. Do not use this company as, even after being told who the order was for, still refused to honour it. Well done. I now need to backtrack on my announcement at yesterday’s assembly thank you this cowboy company. That phrase was from the Amazon manager I spoke to today. He was appalled that a company associated with Amazon would do this to school children. AVOID - AVOID. - AVOID

I had some reservations on using luzerntech/Wicklo as the rating on here wasn't the best but I was ordering only a single lens and took the risk. As it worked out I got an acknowledgement quickly. Then an email with tracking number came and the lens arrived quickly (to Ireland) and well packed.

Ordered refurbished all in one printer from ebay, fast shipment and device working as described for a great price.

I bought a refurbished laptop which was extremely slow - You can't load the internet. After 20-30 min, The internet page just crashes and it was impossible to download apps or software on the computer - it just kept crashing. The company was not interested in helping despite having a 1 year warranty. hey just kept saying it was fine. They will not offer a replacement or fix this problem or refund the item. Will be contacting the manufacturer of the laptop to complain about Luzern Tech as they give out the license to allow Luzern to resell their refurbished products.

After a purchase that promised an eight day delivery,I ordered an item worth £359 date of order,26-11-2016,still waiting for delivery!Phoned,my cost(international),I was told that although luzerntech did not send the goods,one of their suppliers took care of my order,and luzerntech would contact said supplier and then phone me on my home phone.Smell the rat!
No call,just my money in their pocket!LUCK OF THE IRISH!

I bought an HP Pavilion certified refurbished in April 16 for £319.00 .One year warranty. It was always slow as treacle but i put up with it until the battery stopped recharging in September. Contacted uk customer service who were nice as ninepence and arranged to send back with item to be "carefully packaged". So double bubble wrapped and dispatched. Then told some 6 days later damaged on arrival and warranty would not be honoured. On asking re courier transpires had gone to repair depot in Poland (!) making around 8 stops along the way with 3 in the UK, 2 in Germany and 2 or 3 in Poland.
On complaining was told should have been put in a box , but no earlier advice re box, and on that itinerary and number of lifts and drops perhaps an armoured car might be more appropriate.
So poor product and appallng customer service. Don't go near this company.

i ordered a 50in plasma tv the box and packaging was not damaged but when i open the box with my friend the screen was cracked all over the surround plastic was falling off so i sent them an email and they responded in about two weeks asking if i wanted it repaired or a refund i sent back a refund send me a returns slip that was in april got anouther email via ebay saying that they where waiting for a reply when i had already send three in all now i am £299.99 out of pocket so now ebay is going to get involved this company i would not recommend to anybody!

Does what is says on the tin!

I purchased 2 laptops through an online marketplace from LuzernTech. Next day they informed me via email that they don't have one of the laptops on stock, and offered me a very similar one for the same price (the online price was bit higher for this one). Unfortunately I wasn't able to accept the offer and next day I received the payment back to my bank account promptly for the missing laptop.
The other laptop arrived in the condition as described, in time. Shipment to Ireland took 5 working days from Poland.

Good prices, nice product range, excellent communication. Will buy from here again in the future.

I purchased a Linx tablet from this company around 16 weeks ago. I love it, it's just like my phone but bigger and was very happy.
Unfortunately it developed a connection problem and after researching the issue online I found this is a bit of a problem with this tablet.
Luckily I bought it thru Amazon so contacted them thru the seller pages. Unfortunately I found the seller to be absolutely awful. They sell items with a disregard to consumer law and we're very unhelpful.
Thank the Lord for Amazon guarantee. After a little persuasion and after i pointed out to Amazon this goes against my consumer rights Amazon refunded my payment. Avoid using this company at all costs. Read the Amazon reviews as well some people have had it worse than me

Bought via ebay refurbished speaker - all good and fast and even emailed me pdf of the invoice on my request.